Business Details
50+ Years
experience
Premium Windows & Conservatories in Kent
Britelite Windows has been fitting quality windows, doors, and conservatories across Kent, Sussex, Essex, Surrey, and London for over 50 years. Founded in 1970 by John Baxter and Arthur Clacy, the company prioritises supplying premium products at competitive prices with no hidden extras. Our team of over 40 installation teams and 50 staff members adhere to NVQ level 2 standards, ensuring exceptional craftsmanship and customer service. We offer triple glazing upgrades, roofline solutions, and financing options, backed by a 10-year guarantee and FENSA registration.Recognised as a Which? Trusted Trader since 2014, we maintain a 4.7/5 rating from 1,096 reviews, reflecting our commitment to transparency, quality, and client satisfaction. Our four-step process - design consultation, made-to-measure production, professional installation, and guarantee registration - ensures a seamless experience. Chairman Dominic Baxter personally reviews all testimonials, underscoring our dedication to continuous improvement and customer-centric values.
Services
Windows
Doors
Conservatories
Flat Roofing
Roofline
Details
- Year established: 1970
Highlights and features
- 50+ years of expertise in home improvement installations
- Which? Trusted Trader status since 2014
- 4.7/5 average rating from 1,096 verified reviews
- Free video appointments with design consultants
- 10-year guarantee with FENSA registration
Associations and certifications
- Which? Trusted Trader
- FENSA
What people say
Professional installation
Tidy work
Excellent service
Prompt completion
Great communication
Services
Triple Glazing
Our triple glazing solutions provide superior thermal efficiency, reducing energy bills while maintaining aesthetic appeal. Each unit features three glass panes with insulating argon gas layers, offering enhanced noise reduction and security. Backed by a 10-year guarantee, installations include professional fitting and FENSA registration, ensuring compliance with building regulations.
Conservatory Installation
We create bespoke conservatories using uPVC frameworks and energy-efficient glazing. Options include Victorian, Edwardian, and lean-to designs with customisable roof solutions. Our process includes structural calculations, base preparation, and electrical integration, completed by specialist teams ensuring minimal disruption and maximum durability.
Flat Roofing
Durable GRP fibreglass flat roofing systems provide watertight protection with 25-year warranties. Our installers apply reinforced polymer layers over insulated decking, creating seamless finishes suitable for extensions and porches. Each installation includes guttering integration and finished edges, completed within 2-3 days by certified technicians.
Door Replacement
Composite and uPVC door installations enhance security and insulation. Available in contemporary and traditional styles, our doors feature multi-point locking systems and low threshold options. Installations include frame adjustments, draught proofing, and final adjustments to ensure perfect operation and weatherproofing.
Roofline Products
Jumbo board fascias, soffits, and guttering systems protect properties from water damage. Our maintenance-free uPVC components resist warping and discolouration, available in multiple colours including custom shades. Installations include leaf guard options and precise fitting to match existing rooflines.
People
Dominic Baxter
Chairman
Overseeing customer satisfaction and quality control, Dominic Baxter personally reviews all client testimonials. With 30+ years in the industry, he ensures adherence to Britelite's founding principles of quality and fair pricing.
John Baxter
Founder
Co-founder of Britelite Windows in 1970, John Baxter established the company's commitment to quality products at competitive prices. His legacy continues through the organisation's Which? Trusted Trader status and customer-first approach.
Questions
What guarantees do you offer?
All installations come with a 10-year guarantee covering materials and workmanship, plus FENSA registration for compliance assurance.
Can I finance my home improvements?
Yes, we offer 5-year or 10-year interest-bearing plans, and Buy Now Pay Later options over 12 months with flexible repayment terms.
Do you operate outside Kent?
We serve Kent, Sussex, Essex, Surrey, and London, with three regional showrooms and mobile surveyors covering the Southeast.
How long do installations take?
Window replacements typically complete in 1 day, conservatories in 2-3 weeks, and flat roofs within 2-3 days, depending on complexity.
Are your fitters qualified?
All installers work towards NVQ level 2 standards, with specialist teams for electrical and structural aspects of larger projects.
What if I have issues post-installation?
Contact our Maidstone office for emergency repairs. A senior manager will visit within 48 hours to resolve any installation-related concerns.
Videos
Reviews (5)
Helen Bartlett
Dec 03, 2021
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Three "men" in a Britelite van just cat-called my daughter as she walked home alone from school. Wouldn't trust these people on my property!
Shahin Gn
Nov 24, 2021
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If you would like bi-fold doors of poor construction complemented by appalling levels of aftercare, then look no further. Trying to get the Commercial team to even call you back is like getting blood from a stone, which is sadly necessary given that two visits in less than 12 months have failed to address the issue of the rubber lagging loosely hanging off the bottoms of our doors. Avoid if you value your own time, and trying not to waste it.
Niroshan Ravishankar
Aug 31, 2021
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I would seriously advise you to avoid using this company. At first the door wouldnt open when the sun hit it directly. Once this was "fixed" ( which was not cheap), we have basically had an engineer round on a weekly basis as it keeps getting stuck and we are unable to open the door. This is a huge fire hazard but they company doesnt care about that. They reply to emails once a day, so its impossible to get anything resolved quickly and havent called once to explain what they are going to do to resolve this. Ive never known a company to care as little as britelite which is why I would avoid them
Alex Bates
Aug 17, 2021
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We went with Britelite to replace six windows which had blown double glazing, largely on the basis of the very positive google reviews for the service. Our experience was not good at all, and I get the sense from the fact that reviews have suddenly taken a very dramatic turn for the worse that Britelite is really struggling with the ongoing global health situation. Perhaps the quality of service we were hoping for might resume in a few years, but I can quite confidently say we won't be taking the risk of finding out; we will never use Britelite again or recommend it to friends or family. In terms
Nigel Bowles
Jul 26, 2021
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I've had all my house done, fitting very good until l found a problem. The front door cassette frame around the glass on my composite door was cracked. Three time they have come out so far twice tried short cut, only putting the outside on leaving old one on the inside. Now third time been waiting over 4 months keep chasing apparently waiting manufacturer's. Last email asked if they stopped making doors if this wasn't available. Email straight back its arrived fitting end of August. Another month Slowly running warranty out.
