Business Details
18 Years
experience
UK's Largest Flooring Supplier | Floors Direct
Established in 2008, Floors Direct has become the UK's largest nationwide flooring supplier, dedicated to delivering high-quality, reliable, and affordably priced laminate, vinyl, and wood flooring directly to customers' doorsteps. With over 40,000 satisfied customers, we pride ourselves on offering competitive pricing through direct partnerships with manufacturers and bulk stock management. Our commitment to customer satisfaction is evident in our price-matching guarantee, free sample service, and extensive showroom in Birmingham. We provide comprehensive support through verified customer reviews, expert advice, and a user-friendly online platform. Our team of flooring experts ensures customers receive tailored guidance, whether through our detailed buying guides, installation tips, or direct phone assistance.We maintain transparency in pricing, offer flexible payment options, and ensure fast delivery within 5-7 days. Our product range includes premium brands like Quick Step, Krono Original, and Kaindl, alongside exclusive in-house collections. Sustainability and durability are prioritized, with options such as waterproof laminate suitable for kitchens and bathrooms. We cater to both DIY enthusiasts and professional installers, providing all necessary accessories, underlay, and finishing trims. Our dedication to innovation is reflected in our herringbone and tile-effect designs, which combine modern aesthetics with practicality. With a 4.9/5 rating from over 10,000 verified reviews, we continue to lead the market in flooring solutions.
Services
Laminate Flooring
Vinyl Flooring
Solid Wood Flooring
Engineered Wood Flooring
Underlay
Details
- Year established: 2008
Highlights and features
- We offer over 40,000 satisfied customers and 15 years of industry experience.
- Our price-matching guarantee ensures the lowest prices online.
- Free samples and a Birmingham showroom for hands-on product evaluation.
- Fast delivery within 5-7 days across the UK.
- Expert support from friendly flooring specialists via phone.
Services
Laminate Flooring
Laminate flooring offers durable, cost-effective solutions with realistic wood finishes. Ideal for high-traffic areas, it combines scratch-resistant surfaces with easy DIY installation. Our range includes waterproof options for kitchens and bathrooms, ensuring versatility across residential and commercial spaces.
Vinyl Flooring
Luxury vinyl tiles (LVT) provide water-resistant, low-maintenance flooring with authentic stone or wood aesthetics. Suitable for busy households, our SPC and WPC core options ensure stability and comfort underfoot, available in herringbone and tile-effect designs.
Solid Wood Flooring
Solid wood flooring delivers timeless elegance with natural grain patterns. Available in oak, walnut, and ash, our UV-oiled and lacquered finishes enhance durability. Perfect for living rooms and bedrooms, it requires professional installation for optimal longevity.
Engineered Wood Flooring
Engineered wood combines a real wood veneer with a multi-layer core for enhanced stability. Resistant to humidity and temperature changes, it suits underfloor heating systems. Our collections feature brushed, oiled, and hand-scraped textures for modern interiors.
Underlay
High-quality underlay improves insulation, reduces noise, and extends flooring lifespan. Our range includes foam, rubber, and acoustic options compatible with laminate, vinyl, and wood floors, ensuring optimal performance across all subfloors.
Questions
What flooring types does Floors Direct offer?
We supply laminate, vinyl (LVT/SPC), solid wood, engineered wood flooring, and underlay accessories.
Do you provide free samples?
Yes, order up to 3 free samples for any flooring product with delivery within 3-5 working days.
What is the delivery timeframe?
Orders are delivered within 5-7 working days across the UK.
Can I return unused flooring?
Unused products in original packaging can be returned within 14 days of delivery.
Are your floors suitable for bathrooms?
Yes, select waterproof laminate and vinyl options are ideal for bathrooms and kitchens.
Do you price match competitors?
We guarantee to match any like-for-like quote from a competitor.
Reviews (6)
Zubair Ali
Dec 08, 2021
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Excellent service from Riz 5* as always great prices used him for many of my properties! Highly recommend !!!
11/12/21
Zubair
11/12/21
Zubair
Courteney Hyde
Nov 25, 2021
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DO NOT BUY FROM THIS COMPANY - Needed 1 pack of vinyl flooring as I ordered too little and it was cheaper to order from here with delivery. Ordered on 1/11/2021 and my order still hasnt been collected for delivery yet. The only way to contact them is by Live chat which takes at least 24 hours for them to reply, Ive asked for a refund and cancellation and they havent actioned this yet (its been 3 days since I requested a refund)
Based on other reviews I dont think they actually have the stock in. Go elsewhere to a legitimate company, this place is an absolute scam ran by incompetent
Based on other reviews I dont think they actually have the stock in. Go elsewhere to a legitimate company, this place is an absolute scam ran by incompetent
Alastair Stephen
Nov 23, 2021
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Will never buy from them again. We only received part of an order and they refused to admit it despite an email from the courier stating that a pack had been split and returned to them. They know that. I even offered to donate the disputed amount (100) to a childrens charity which they refused to do. Appalling customer service. Riz tried to talk over me most of the time. They have done themselves out of a 100 sq meter order which I will be placing elsewhere.
Manish Parmar
Nov 15, 2021
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The customer service of this company is useless. I spoke with the manager of this company and he wasn't even willing to give me his name. Asking about why a delivery will not be made, I was told the courier service only just told them. No attempt that I can validate to contact me and inform me was made. Appalling customer service. I will never buy from this company again. I am shocked at the rudeness of the manager. Do not buy from these people. It's worth paying a little more elsewhere and getting the same products. Unbelievable. DO NOT BUY FROM HERE.
Sikander Aslam
Oct 07, 2021
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Would highly recommend! Great customer service, helped me pick out the perfect floor for me. Price cant be beaten.
Leia Biggs
Oct 05, 2021
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If I could rate them 0 stars I would. I have ordered of this company a few times and to say they have let me down as a customer is an understatement. To be shouted at by one of your staff members down the phone shows excellent customer service l! I WOULD NEVER RECOMMEND THIS COMPANY
