Five Star Furnishing Care

Business Details

25 Years

experience

Professional Carpet & Upholstery Cleaning Services in Bedfordshire

Five Star Furnishing Care is a family-run business with over 25 years of experience in professional floor and upholstery care. Established in 2001, we specialise in the cleaning and restoration of carpets, rugs, leather, hard floors, and soft furnishings across Bedfordshire, Hertfordshire, and Cambridgeshire. As senior members of the National Carpet Cleaners Association and Woolsafe Approved Service Providers, we combine cutting-edge equipment with industry-leading expertise to deliver exceptional results. Our team of trained professionals adheres to strict industry standards, offering a 100% money-back guarantee on all work.

We pride ourselves on transparency, with no hidden fees, and prioritise customer satisfaction through personalised service. Our commitment to quality has earned us a reputation as a trusted local provider, with over 70% of our work coming from repeat clients and referrals. We serve both domestic and commercial clients, offering tailored solutions including maintenance plans and specialist treatments for textile pests.

Services

Carpet Cleaning Leather Cleaning Rug Cleaning Hard Floor Cleaning Upholstery Cleaning Stain Protection Maintenance Plans Specialist Services Textile Pest Treatment Small-Scale Carpet Repair

Details

Year established: 2001

Highlights and features

We are senior members of the National Carpet Cleaners Association (NCCA).
Our team uses cutting-edge equipment matched to your specific cleaning needs.
We offer a 100% money-back guarantee on all work completed.
Fully insured and trained to industry standards for complete peace of mind.
Over 70% of our work comes from repeat customers and local recommendations.

Associations and certifications

National Carpet Cleaners Association
Woolsafe Approved Service Provider
Carpet and Upholstery Trust Mark
Qualified Textile Insect Pest Technician

What people say

Friendly and efficient Very professional Pricey but worthwhile Friendly people to have in your home Excellent service

Website

Update Listing

Services

Carpet Cleaning

Our carpet cleaning service uses advanced equipment and safe solutions to remove deep-seated dirt, allergens, and stains from all carpet types. We assess each carpet's unique needs, applying tailored methods that restore appearance while extending lifespan. Domestic and commercial clients benefit from our 100% satisfaction guarantee and free, no-obligation quotations.

Leather Cleaning

Specialist leather cleaning revitalises furniture using pH-balanced products that preserve protective coatings. Our technicians manually apply foaming solutions and protective treatments to remove soiling while maintaining leather's natural moisture balance. Services include repair and recolouring for damaged leather items.

Hard Floor Cleaning

We restore ceramic, porcelain, natural stone, and luxury vinyl tiles using industrial-grade equipment. Services include grout cleaning, sealant application, and stripping/recoating of vinyl floors. Commercial clients benefit from non-slip floor maintenance tailored to safety regulations.

Upholstery Cleaning

Our 12-step upholstery cleaning process removes stains and revitalises fabrics using child-safe products. The system includes pre-inspection, spot treatment, and speed drying, suitable for delicate materials. Each service includes a post-cleaning consultation to ensure complete satisfaction.

Stain Protection

Stain protection treatments create invisible barriers on fibres, preventing liquid absorption and reducing abrasion. Applied after cleaning, these treatments make future maintenance easier without altering fabric appearance or texture. Recommended for high-traffic areas requiring extended protection.

People

Hayden

Lead Technician

Hayden is a highly experienced technician specialising in leather and upholstery cleaning. With extensive knowledge of fabric types and cleaning solutions, he provides thorough, professional service while maintaining a friendly, customer-focused approach to every job.

Gary

Quotation Specialist

Gary handles initial consultations and quotations with a non-pushy, informative approach. He listens carefully to client needs and provides transparent pricing information, ensuring customers feel confident in their decision to use Gold Star's services.

Questions

Do you offer a guarantee on your cleaning services?

Yes, all work comes with a 100% money-back guarantee. If you're not completely satisfied after we've recleaned the area, you won't pay.

How often should carpets be professionally cleaned?

Industry recommendations suggest every 12-18 months, though frequency depends on usage, pets, and allergy sufferers in the household.

Are your cleaning products safe for children and pets?

Yes, we use child- and pet-friendly solutions that are safe for all household members while effectively removing dirt and stains.

Do you clean both domestic and commercial properties?

Yes, we provide services for both residential clients and commercial premises including offices, schools, and healthcare facilities.

Can you remove red wine stains from carpets?

Yes, our technicians successfully remove red wine stains using specialist products and techniques, as demonstrated in multiple customer case studies.

Do you offer maintenance plans for regular cleaning?

Yes, our 'Always Clean' premium plan provides scheduled cleaning services with added benefits for year-round floor and furnishing maintenance.

Reviews (7)

Write a Review

Matt Gentle

Jan 28, 2021 Report

Positive:Quality
I just wanted to say how impressed I am with your carpet spot and stain remover. We managed to tread fresh black paint up 7 stairs before realising. As soon as we did, I used the spot and stain remover on it straight away and every single mark came out - the stairs look brand new again. It saved my carpets!
Service:Carpet cleaning

John Peddie

Oct 30, 2020 Report

Positive:Quality
The clue is in the name. They may not be the cheapest, but they their service and customer care is fantastic. Thanks

Jaydexx

Jul 15, 2020 Report

Just wanted to say a massive thankyou to Five Star for making my suite look like new again. Hayden managed to get the stains off the arms and seat pads and now the sofa looks like it did when we first got it. He worked really efficiently, was very friendly (as was everyone else I spoke to at Five Star) and he also let me know about all the other cleaning services that you offer. I will 100% be recommending you and using you again in the future.

Wendie Stone

Sep 02, 2019 Report

Absolutely brilliant. My 15 year-old stair, landing and bedroom carpets look almost as good as the day they went down - brighter, plusher and the tar-like stains are all gone. Thoroughly recommend the service and the lovely people who come and do the job!

Ray Fowler

Jun 26, 2019 Report

Five star get five stars. I spotted their van and took the number down and within a few minutes we had organised a convenient time. They did an incredible job without any fuss and showed true professionalism. Following completion we thanked them gratefully and they showed that they appreciated our business. Then as a surprise a few weeks later we received a thank you card from them which just shows how much they care. Use them again yes, I think everybody I know has been recommended them too.

Sarah Amies

Dec 11, 2018 Report

Five Star have been great to deal with, friendly and efficient and an excellent result on cleaning our silk persian rugs.

J. Miranda

Oct 29, 2018 Report

We just want to thanks the two gentlemen who worked on our sofa and delivered it back to us. We cannot believe the results!! The sofa looks like new again and thank you so much for persevering on the stubborn paint stains!