Business Details
50+ Years
experience
Emergency
services
Trusted Commercial Cleaning Services in London
City & Essex is a progressive London-centric commercial cleaning company with a 50-year heritage of redefining industry standards. Founded on the principle of caring for people to deliver exceptional service, we combine decades of operational expertise with data-driven innovation. Our values of trust, adaptability, and sustainability guide every decision, from using ethical products to pioneering technology that enhances building operations. With a dedicated team of professionals, we build lasting partnerships with property managers and global brands, offering tailored solutions across commercial cleaning, window maintenance, and specialist services.Our accreditations, including ISO 9001 and CHAS certifications, reflect our commitment to excellence, while initiatives like our Smart Locker system demonstrate our forward-thinking approach. We prioritise the occupier's experience, environmental responsibility, and the well-being of our colleagues, ensuring every service we deliver creates lasting value for clients and communities.
Services
Commercial Cleaning
Window Cleaning
Support Services
Specialist Cleaning
Innovation Solutions
Details
- Year established: 1975
Highlights and features
- We have 50 years of experience in commercial cleaning excellence
- Our ISO 9001 certification guarantees quality management standards
- We offer 24/7 emergency cleaning and support services
- Our proprietary CAFM platform enables real-time service tracking
- We are certified by the British Institute of Cleaning Science (BICSc)
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
- CHAS Accredited Contractor
- SafeContractor
- BICSc Accredited Member
- CSSA Gold Membership
- Recognised Living Wage Provider
Services
Commercial Cleaning
We maintain clean, safe environments for offices and workspaces using industry-leading practices. Our teams deliver tailored solutions for landlords, retailers, and hospitality venues, ensuring compliance with health standards. Combining traditional methods with smart technology, we provide consistent results that enhance occupier satisfaction while reducing environmental impact through sustainable products and processes.
Window Cleaning
Our certified specialists clean windows and facades using rope access, water-fed poles, and hydraulic platforms. From listed buildings to high-rise structures, we ensure pristine glass surfaces while maintaining safety compliance. Our data-driven Clearview system provides real-time progress tracking, guaranteeing transparency and audit-ready documentation for clients across commercial and residential sectors.
Support Services
We manage essential building operations including waste management, pest control, and towel laundering. Our ThinkGreen system provides real-time waste analytics to optimise sustainability, while Smart Locker technology ensures efficient towel distribution. These behind-the-scenes services are designed to reduce client administrative burdens, improve hygiene standards, and contribute to overall building efficiency through integrated digital monitoring.
Specialist Cleaning
Our experts handle event preparation, building handovers, and deep-cleaning requirements for kitchens, carpets, and IT equipment. Using advanced techniques like graffiti removal and hard-floor restoration, we address specific client needs while maintaining strict safety protocols. These services are particularly valuable for property managers requiring post-construction or pre-tenancy preparation to exacting standards.
Innovation Solutions
We develop proprietary systems like ConnEx biometric authentication and Smart Sensors to enhance operational efficiency. Our digital platforms provide real-time data analytics for task scheduling, compliance tracking, and resource management. These innovations reduce administrative workloads by 40% while improving service transparency, enabling clients to make data-informed decisions about their building operations and sustainability initiatives.
People
Ian Hookway
Managing Director
With over 50 years of industry experience, Ian leads City & Essex's strategic direction. He champions the company's values of innovation and sustainability while maintaining its family business ethos. Under his leadership, the company has expanded its technological capabilities and tripled its workforce.
Sue Hookway
Financial Director
Sue oversees all financial operations, ensuring sustainable growth and investment in innovation. With a career spanning three decades in corporate finance, she has implemented systems that improved financial transparency and supported the company's expansion into new market sectors.
Dylan Harper
Commercial Director
Dylan leads client relations and commercial strategy. He developed the company's digital innovation programme, including the award-winning ThinkGreen waste management system. His focus on client partnerships has resulted in a 95% customer retention rate over the past decade.
Bruce Herbst
Executive Operations Director
Bruce manages day-to-day operations across all service lines. With 25 years in facilities management, he has implemented safety protocols that reduced workplace incidents by 60% and led the adoption of ISO standards across the organisation.
Sandra Ribeiro
Operations Director
Sandra oversees service delivery and quality assurance. She has trained over 200 team members in sustainable practices and led the expansion of specialist cleaning services. Her focus on continuous improvement has maintained the company's position as an industry leader in service excellence.
Questions
What areas do you cover for commercial cleaning services?
We primarily serve London and the South East, including Essex, Kent, and Surrey. Our teams operate across office complexes, retail centres, and listed buildings throughout these regions.
Are your cleaning services available 24/7?
Yes, we offer 24/7 emergency cleaning and scheduled maintenance. Our on-call teams can respond to urgent requirements at any time, with full compliance to health and safety regulations.
How do you ensure service quality and consistency?
Through ISO-certified processes, regular audits, and our proprietary CAFM system. This digital platform provides real-time performance tracking against KPIs, with automated reporting for continuous improvement.
What sustainability initiatives do you implement?
We use eco-friendly products, have reduced plastic usage by 70%, and our ThinkGreen system tracks waste data for sustainability improvements. We also offset remaining carbon emissions through verified schemes.
Can you handle specialist cleaning requirements?
Yes, our trained specialists manage deep cleaning, event preparation, and building handovers. We use advanced equipment for tasks like graffiti removal, kitchen deep cleaning, and hard-floor restoration.
What technology do you use to improve services?
We've developed Smart Locker systems for towel management, ConnEx biometric attendance tracking, and digital platforms for real-time service monitoring. These innovations improve efficiency and provide full transparency.
Reviews (1)
Lelde Kurme
Nov 18, 2020
Report
Cleaners are treated nicely by company they clean. but are not treated as human beings by City &Essex bully supervisor and manager.
