Business Details
21 Years
experience
Emergency
services
Trusted Retail Support Services in Stoke-on-Trent
Established in 2005, UK-OPS has built a reputation as a trusted provider of comprehensive retail support solutions. Our expertise spans shop fitting, facilities management, retail merchandising, and building maintenance, serving major retailers across the UK and mainland Europe. With a dedicated workforce and a commitment to operational excellence, we act as a single point of contact for managing third-party contracts and complex projects.Our 'get it right first time' philosophy ensures cost efficiency and client satisfaction, supported by a proven track record of delivering projects on time and within budget. We pride ourselves on fostering long-term partnerships with clients, offering tailored solutions that complement their in-house capabilities and strategic goals.
Services
Retail Shop Fitting
Facilities Management
Building Maintenance
Retail Merchandising
Warehousing
Project Management
SEMA Racking
Drone Surveys
PAT Testing
Courier Services
Details
- Year established: 2005
Highlights and features
- We have over 18 years of experience in retail support services since 2005.
- Our team provides 24/7 nationwide operational coverage across the UK.
- We act as a single point of contact for managing complex retail projects.
- Our 'get it right first time' approach eliminates hidden costs and delays.
- We maintain strategic warehousing facilities in Stoke-on-Trent for efficient logistics.
Associations and certifications
- SEMA
Services
Retail Shop Fitting
We deliver comprehensive shop fitting solutions including new store installations, POS setups, refits, and closures. Our experienced teams work with major retailers to implement store layouts that enhance customer experience and product visibility. All projects are managed by dedicated site coordinators to ensure seamless execution.
Facilities Management
Our facilities management covers electrical, plumbing, flooring, and roofing services with response times ranging from 4 hours to 6 weeks. We provide compliance inspections and maintenance under CDM regulations, ensuring retail environments remain safe and operational.
Retail Merchandising
We offer line plan implementation, stock replenishment, and visual merchandising services. Our teams handle in-store promotions, equipment relocations, and stock audits to maintain optimal product presentation and inventory accuracy across UK and Ireland locations.
Warehousing
Our purpose-built warehouses in Stoke-on-Trent provide secure short and long-term storage solutions. We manage equipment rollouts and inventory tracking using a dedicated warehouse management system, ensuring efficient logistics for retail projects nationwide.
Building Maintenance
We provide comprehensive building maintenance services for retail spaces and care homes, including structural repairs and compliance management. Our flexible workforce ensures timely delivery of planned and reactive maintenance works under CDM regulations.
People
Lee Finlayson
Managing Director
Lee founded UK-OPS in 2005 with a vision to revolutionise retail support services. He brings extensive industry experience in non-merchandise retail solutions and oversees strategic growth while maintaining client relationships.
Questions
What retail sectors do you specialise in?
We primarily serve general retail, working with major UK retailers like Pets at Home and TK MAXX across shop fitting, merchandising, and facilities management.
Do you offer nationwide services?
Yes, we operate nationwide across the UK and mainland Europe with strategically located warehouses in Stoke-on-Trent for efficient logistics.
How do you ensure project quality?
Our 'get it right first time' approach includes dedicated project managers, regular site visits, and compliance with CDM regulations to eliminate hidden costs.
Are emergency services available?
We provide 24/7 operational support with immediate response teams for urgent retail maintenance and fitting requirements.
What accreditations do you hold?
We are SEMA approved for retail shelving installation and maintain rigorous health and safety standards across all projects.
