Business Details
35 Years
experience
Emergency
services
Professional Carpet, Upholstery & Leather Cleaning Services in Shrewsbury
Established in 1991, we are a family-run business dedicated to delivering professional carpet, upholstery, and leather cleaning services. Our operations adhere to the British Standard PAS 86, ensuring the highest quality outcomes for both domestic and commercial clients. As proud members of the National Carpet Cleaners Association (NCCA), we uphold ethical practices and use approved products and machinery. Our reputation is built on first-class customer service, supported by an iron-clad guarantee: if you are not delighted with our work, we will re-clean your carpets free of charge or offer a full refund.With over three decades of experience, we serve a wide range of properties, including homes, schools, restaurants, and stately homes, using advanced truckmount technology for thorough cleaning. Our commitment to transparency includes honest pricing with no hidden fees, and we offer a 'try before you buy' service to demonstrate our expertise. Regular customers benefit from a free emergency stain removal service, and we accept card payments via Sumup for convenience.
Services
Carpet Cleaning
Upholstery Cleaning
Leather Cleaning
Flood Work
Truckmounts
Details
- Year established: 1991
Highlights and features
- We are a family-run business with over 30 years of experience in carpet and upholstery cleaning.
- Our services adhere to the British Standard PAS 86 for consistent, high-quality results.
- We offer a free re-clean guarantee if you are not fully satisfied with our work.
- As NCCA members, we use only approved products and ethical cleaning practices.
- Regular customers receive a complimentary emergency stain removal service.
Associations and certifications
- National Carpet Cleaners Association
- PAS 86:2008
What people say
First class service
Professional couple
Excellent results
Thorough job
Lovely people
Services
Carpet Cleaning
Our advanced truckmount hot water extraction system deeply cleans carpets, removing dust, bacteria, and stains down to the base. This method leaves carpets drier and reduces disruption, using high-pressure water and powerful vacuuming. Ideal for homes, commercial properties, and historic buildings.
Upholstery Cleaning
We use specialist techniques to clean upholstery, restoring sofas, chairs, and other fabric furnishings without damage. Our process removes embedded dirt and allergens, enhancing fabric longevity while maintaining colour vibrancy and texture for both domestic and commercial clients.
Leather Cleaning
Our leather cleaning service revitalises furniture, removing grime and restoring natural oils to prevent cracking. We apply protective treatments to maintain suppleness, suitable for antique pieces and modern leather suites in homes and commercial settings.
Flood Work
We provide rapid response for water-damaged carpets and upholstery, using industrial equipment to extract moisture and dry affected areas. This service prevents mould growth and structural damage, offering emergency support for properties impacted by flooding or leaks.
Truckmounts
Our truckmounted machines deliver superior cleaning power with 16hp engines, achieving deeper cleans at higher pressure. These units operate externally, minimising indoor disruption while providing hot water extraction for commercial and residential properties across Shropshire.
People
Ray Austin
Owner
Ray has over 30 years of experience in professional carpet cleaning, co-founding the business in 1991. He specialises in heritage property maintenance and advanced stain removal techniques, ensuring every job meets British Standard PAS 86 requirements.
Jackie Austin
Owner
Jackie co-founded the business with Ray, managing client relations and quality control. Her attention to detail and commitment to customer satisfaction have earned the company its reputation for reliability and excellence in Shropshire.
Questions
What areas do you cover?
We cover all Shropshire areas including Shrewsbury, Telford, Church Stretton, Ludlow, and Bishops Castle.
Do you offer emergency cleaning services?
Yes, we provide emergency stain removal for regular customers and urgent flood work assistance.
Are your cleaning methods safe for children and pets?
We use NCCA-approved solutions that are non-toxic and safe for families and animals.
Can I see your work before committing?
Yes, we offer a free trial area clean to demonstrate our results without obligation.
Do you work with landlords and letting agents?
Yes, we provide end-of-tenancy cleaning services and documentation to protect deposits.
What payment methods do you accept?
We accept card payments via Sumup for your convenience.
Reviews (5)
Jeremy Johnston
Nov 16, 2021
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Ray and Jackie came to our house this morning, exactly on time, and worked unbelievably hard for several hours. Furniture was carefully moved and put on little platforms to ensure that carpets can dry out without leaving marks - great attention to detail and typical of Ray and Jackie's professional approach. Very happy with how new our carpets look now throughout the house and we can highly recommend this familiy owned business.
Gary Cooke
Nov 13, 2021
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Booked these guys and there was about a 2 week wait, which showed they were pbusy - which is always a good sign! I had a few questions and Ray called me to go through my queries and answered all in a satisfactory manner. He advised me which other companies to use if I didnt use his. Very refreshing, normally its a case of we are the best, everyone else is rubbish when you contact a company, but Ray was honest and wanted me to have the best service for me. They were the middle price of all my quotes but the highest recommended. He and his daughter came out to do the job, very conscious
Alserman
Apr 16, 2021
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From the initial point of contact my enquiry was handled professionally. Ray contacted our client to arrange a timely appointment to have her carpets cleaned which included removal of an oil stain. The job was carried out to the customers satisfaction. I'd have no hesitation in recommending this company and will certainly use them again. Thanks
Tamara King
Feb 06, 2021
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Successfully cleaned our sofa and ottoman, delivering exceptional results! The service was characterized by friendliness, professionalism, reliability, and trustworthiness. Definitely considering their services again in the future.
Howie Kent & Co
Jul 13, 2019
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Ray and Jackie Austin cleaned the carpets at a property we were letting prior to new tenants moving in. Very professional, great job done and very friendly. Highly recommend.
Sarah - Howie, Kent & Co
Sarah - Howie, Kent & Co
