Business Details
16 Years
experience
Premium Rugs & Carpets in West Midlands | Rugs Direct 2 U
Established in 2010, Rugs Direct 2 U is a family-owned flooring specialist business dedicated to providing exceptional rugs and unparalleled customer service. With over a decade of experience in the industry, we have built a reputation for offering high-quality contemporary, shaggy, traditional, and children's rugs that cater to diverse interior design preferences. Our commitment to excellence is reflected in our award-winning status, having been voted the Most Loved Carpet & Rugs Business in the UK for six consecutive years by local communities through Best of Walsall.We combine modern design trends with practical solutions, ensuring our products meet the needs of both residential and commercial spaces. Our team of experts prioritises customer satisfaction, offering free UK mainland delivery, a 7-day satisfaction guarantee, and personalised assistance through our West Midlands and Staffordshire stores. By maintaining direct relationships with manufacturers, we ensure competitive pricing without compromising on quality or style.
Services
Contemporary Rugs
Shaggy Rugs
Traditional Rugs
Children's Rugs
Anti-Slip Rugs
Indoor/Outdoor Rugs
Washable Rugs
Runners
Luxury Wool Rugs
Budget-Friendly Options
Details
- Year established: 2010
Highlights and features
- Family-owned business with 12+ years of industry expertise
- Award-winning customer service (Most Loved Carpet & Rugs Business 2016-2022)
- Free UK mainland delivery on all orders
- 7-day satisfaction guarantee on standard stock items
- Expert team with specialist knowledge in rug materials and design trends
Services
Contemporary Rugs
Our contemporary rug collection features bold geometric patterns and abstract designs that complement modern interiors. Crafted from durable materials like polypropylene and polyester, these rugs offer stain resistance and easy maintenance while maintaining aesthetic appeal. Available in various sizes and colour schemes to suit minimalist or eclectic decor styles.
Shaggy Rugs
The shaggy rug range provides luxurious underfoot comfort with pile heights up to 37mm. Made from soft polyester or polypropylene fibres, these rugs create cosy spaces in living rooms and bedrooms. The collection includes washable options and anti-slip backed variants for safety on hard flooring surfaces.
Traditional Rugs
Traditional rugs combine heritage patterns with modern manufacturing techniques. Featuring intricate medallion and floral designs, these heat-set polypropylene rugs offer durability for high-traffic areas. The collection includes both machine-woven and hand-tufted options with fringe detailing for authentic styling.
Children's Rugs
Specially designed for playrooms and nurseries, these rugs feature vibrant patterns and educational themes. The washable polyester and polypropylene materials withstand heavy use while maintaining colour vibrancy. Includes non-slip backed play mats with transport and hopscotch designs for interactive learning.
Anti-Slip Rugs
Anti-slip rugs incorporate gel or rubber backing to prevent movement on hard floors. The collection includes both contemporary and traditional designs suitable for hallways and kitchens. Made from durable polypropylene fibres that resist wear while maintaining comfort and style.
Questions
Do you offer free delivery on all rug purchases?
Yes, we provide free mainland UK delivery on all standard orders with no minimum purchase requirement.
Can I return rugs if I'm not satisfied?
We offer a 7-day satisfaction guarantee on all standard stock items for hassle-free returns.
Are your rugs suitable for high-traffic areas?
Many rugs use durable polypropylene fibres and reinforced weaves specifically designed for heavy footfall areas.
Do you have physical stores for rug viewing?
Yes, we operate stores across West Midlands and Staffordshire for in-person rug consultations and purchases.
How do I clean and maintain my new rug?
Care instructions vary by material - most shaggy rugs require regular vacuuming while washable options can be machine cleaned.
Can you help source specific rug designs not shown online?
Our team can assist with special requests - contact us directly to discuss custom rug requirements.
Reviews (4)
H. Hill
Sep 20, 2021
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Good shop for a bit of personal service. Plenty to choose from and can take samples home to try with your decor etc.Fair prices and help & advice given. Am a satisfied customer over a few years.
Brandon Hamer
Nov 25, 2018
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Horrible customer service. Told one time that a fitter was coming, didnt turn up, phoned them to see what was happening, very rude on the phone, got told he was going to be 2 hours late, wasted time and horrible customer service. Would not recommend.
Keri Yates
Oct 20, 2018
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I thought I had found the perfect shop willing to help . All I have had is stress and down right unhelpfulness in the whole situation 3250 is obviously not a good enough transaction . I may not be spending thousands and thousands with you but a little flexibility and not asking for impossible things like keys from a new build that has not had contracts exchanged and if I had not already explained that to you and also the site manager also explained to your carpet measurements guy on the day he measured my house I could quite understand being asked today . 14 days before I move u call me and tell
Charlie
Jul 02, 2018
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Our wooden flooring is perfect and excellent quality and value for money. Very pleased from start to finish!
