Business Details
41 Years
experience
Your Trusted Online Flooring Supplier Since 1985
Established in 1985, we pioneered online flooring retail in the UK, offering an extensive range of premium products from leading brands such as Karndean, Quick-step, and Kahrs. Our expertise spans over three decades, ensuring customers receive trusted advice and competitive pricing on luxury vinyl tiles, laminate flooring, wood flooring, and bespoke solutions. We prioritise customer satisfaction through transparent delivery processes, clear return policies, and dedicated support for both retail and trade clients.Our team manages nationwide deliveries, accommodating specific access requirements to ensure smooth installations. With a commitment to quality and innovation, we continue to lead the market as a reliable source for high-quality flooring solutions.
Services
Online Flooring Sales
Delivery Services
Product Returns
Order Management
Customer Support
Details
- Year established: 1985
Highlights and features
- We offer over 35 years of experience in the flooring industry.
- We provide a 14-day cooling off period for customer satisfaction.
- Our team manages nationwide deliveries with tailored access solutions.
- We stock leading brands like Karndean, Quick-step, and Kahrs.
- Our warehouse ensures prompt order processing and inspections.
Services
Online Flooring Sales
We supply premium flooring products including luxury vinyl tiles, laminate, and wood flooring from renowned brands like Karndean and Quick-step. Our online platform offers competitive pricing and detailed product guidance for residential and commercial projects. Customers benefit from expert support and nationwide delivery options.
Delivery Services
Nationwide delivery is managed using vehicles from small vans to 18-tonne lorries. Customers provide access instructions during checkout to ensure smooth delivery. Delivery timeframes vary by region, with specific lead times for Scottish Highlands, Devon, and Cornwall.
Product Returns
Non-bespoke items can be returned within 14 days. Customers arrange third-party courier returns, ensuring items are unopened and resalable. Refunds account for restocking charges (1050%) and any transit damage deductions.
Order Management
Existing orders are processed securely, with delivery updates provided. Customers receive order acceptance emails to track their 14-day cooling-off period. Special instructions for delivery can be added during checkout.
Customer Support
Our team offers pre- and post-purchase support via email, addressing queries about product lead times, delivery arrangements, and return policies. We ensure clear communication to resolve issues promptly.
Questions
What delivery areas do you cover?
We deliver across the UK except Northern Ireland, Scottish Islands, Isle of Man, and Isles of Scilly. Devon and Cornwall take up to 1 week; Scottish Highlands up to 2 weeks.
Can I return my order?
Yes, within 14 days. Bespoke orders are non-returnable. Customers must arrange returns via third-party couriers and ensure items are unopened and resalable.
How are delivery issues handled?
Failed deliveries incur charges (£20 or £0.70/kg over 29kg). Contact us promptly to re-arrange delivery or address storage costs.
What if my order arrives damaged?
Note damage on courier paperwork immediately. Contact us to report issues, and we will resolve replacements or refunds swiftly.
How long has Keswick Flooring been in business?
We have been the UK's leading online flooring retailer since 1985, offering over 35 years of industry expertise.
Reviews (5)
Ryan Alder
Apr 18, 2021
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Avoid. Had numerous issues with carpets being cut to the wrong size then having to wait for it to be re-ordered. Promised the carpet would be delivered today so arranged carpet fitter for tomorrow.
Carpet has not turned up and cant get a straight answer from the flooring megastore or the courier.
Promised multiple calls back which never happen. Now 100 down with the carpet fitter and no doubt another 2 weeks without carpet down on the stairs. I have spent over 5K with these cowboys. Take my word and go elsewhere!
Carpet has not turned up and cant get a straight answer from the flooring megastore or the courier.
Promised multiple calls back which never happen. Now 100 down with the carpet fitter and no doubt another 2 weeks without carpet down on the stairs. I have spent over 5K with these cowboys. Take my word and go elsewhere!
Sarah Hadland
Apr 03, 2021
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Appalling service, carpet still not delivered 3 days after delivery date , absolutely no contact to explain why and having to chase relentlessly to find out what is happening. Old lady is sleeping on the floor having cleared the room and booked a carpet fitter. I would never use again . Rang 2 hours ago to ask why not delivered and nobody has rung back, Just rung again to be told only 2 phones and 2 people and despite saying she would;d get straight back to me now onto a different call. Been asking to speak to a manager , waiting to see if he " will agree to take my call" . Do not spend your hard
George Colver
Jul 09, 2019
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Totally professional service, clean simple and easy to deal with staff were incredibly friendly and helpful couldnt come more recommended!
Adam Spikin
Dec 20, 2018
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Had my 3G fitted today which looks supreme! Great customer service from start to finish, product was delivered on time and prices very reasonable. Would 100% recommend these guys!
Jack Ryan
Aug 29, 2018
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Fantastic company to deal with. After a lot of research I found that Flooring Megastore were the most competitive online and even more so than the high street. Dealt with a few members of the team and they were all wonderful! Thanks again for my new carpet it looks amazing. I would recommend this company to anyone!!!
