Business Details
50+ Years
experience
Your Trusted Source for Home Appliances in Norfolk
Established in 1948, Gerald Giles has become a trusted name in home appliance retail and services across Norfolk and North Suffolk. With over 75 years of combined experience, our expert team offers impartial advice on leading brands like Miele, Samsung, and Sony, supported by comprehensive installation, repair, and rental services. Our two showrooms in Norwich and Blofield Heath showcase the latest TVs, kitchen appliances, and audio systems, reflecting our commitment to innovation since the early days of television sales.We prioritise customer satisfaction through free delivery on orders over 100, appliance recycling, and ongoing support, maintaining the values of our founders who pioneered community-focused business practices. Our Miele Centre accreditation and partnerships with top manufacturers underscore our position as a leading independent retailer in East Anglia.
Services
Home Appliance Sales
TV & Audio Systems
Kitchen Appliance Installation
Appliance Repair Services
Product Rental
Waste Recycling
Cooking Events
Online Shopping
Showroom Consultations
Delivery Services
Details
- Year established: 1948
Highlights and features
- We offer over 70 years of experience in home appliance retail.
- Our team provides impartial expert advice on leading brands.
- We provide installation and repair services across Norfolk and North Suffolk.
- Our rental options allow access to the latest technology affordably.
- We have a comprehensive range of TVs, kitchen appliances, and audio systems.
Associations and certifications
- Miele Centre
What people say
Expert advice
Great customer service
Wide product range
Reliable installation
Competitive prices
Services
Home Appliance Sales
We offer a comprehensive range of home appliances including washing machines, fridge freezers, and dishwashers from leading brands like Miele and Samsung. Our expert team provides impartial advice to help customers choose the right products for their needs. With both physical showrooms and online shopping options, we ensure convenient access to the latest technology.
TV & Audio Systems
Our TV and audio departments showcase 4K OLED TVs, soundbars, and home cinema systems from Sony, Panasonic, and Sonos. Customers can experience hands-on demonstrations in our showrooms or online. We provide expert guidance on selecting the ideal setup for home entertainment needs, including wall-mounting and installation advice.
Kitchen Appliance Installation
We offer professional installation services for all purchased kitchen appliances, including ovens, hobs, and integrated systems. Our qualified engineers ensure safe and correct setup, with options to remove and recycle old appliances. This service is available across Norfolk and North Suffolk for customer convenience.
Appliance Repair Services
Our manufacturer-trained engineers provide repair and maintenance services for all major appliance brands. Covering Norfolk and North Suffolk, we offer quick response times and genuine replacement parts. The service includes diagnostics, fault correction, and advice on extending appliance lifespan.
Product Rental
We provide rental options for the latest home appliances, allowing customers to access new technology without large upfront costs. This service includes TVs, vacuum cleaners, and kitchen appliances, with flexible terms and the option to upgrade to newer models as they become available.
People
Paul Giles
Managing Director
Leading Gerald Giles since the 2011 merger, Paul Giles has over 30 years' experience in electrical retail. He continues the legacy of founders Roy Snelling and Gerald Giles, focusing on innovation while maintaining family business values.
John Goulder
Operations Manager
With over 20 years at Gerald Giles, John Goulder oversees daily operations and customer service. His expertise in appliance technology and commitment to quality ensures consistent delivery of our service promises to customers across East Anglia.
Questions
Do you offer delivery and installation services?
Yes, we provide delivery and professional installation for all purchased appliances across Norfolk and North Suffolk, including old appliance removal and recycling.
Can I rent appliances instead of buying?
Yes, we offer rental options for TVs, vacuum cleaners, and kitchen appliances, allowing access to the latest technology with flexible payment terms.
What brands do you stock?
We stock leading brands including Miele, Samsung, Sony, Bosch, LG, and KitchenAid, with specialist departments for each product category in our showrooms.
Do you have price-matching guarantees?
Yes, if you find a lower price elsewhere on identical products, we'll match it to ensure competitive pricing for our customers.
Are your engineers qualified for appliance repairs?
Yes, our service team consists of manufacturer-trained engineers qualified to repair all major appliance brands using genuine replacement parts.
Do you have online shopping options?
Yes, our website offers comprehensive product information, online purchasing with free delivery over £100, and virtual consultations with our expert staff.
Videos
Reviews (7)
Ryan Holder
Jan 28, 2022
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Found to be super friendly, competitively priced and also an independent. Visit in store was very pleasant and helpful. Will certainly be back!
Kingsmead Kitchen
Nov 19, 2021
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Very impressed! I ordered a kettle yesterday early morning and it was delivered to me today at lunch time by a very friendly & happy driver! The price was really good and the service outstanding! Thank you ever so much!!!
Kettle, bought for myself, not for my business but I don't have a personal google account :)
Kettle, bought for myself, not for my business but I don't have a personal google account :)
Jonny Simpson
Jun 25, 2021
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Beat everyone else on price for what I bought and also delivered in less than 24 hours. Very friendly and informative on the phone as well. Highly recommend.
Karen Pogonowski
Apr 13, 2021
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Very helpful, friendly, knowledgable and professional staff. Lovely shop with lots of top quality electrical equipment. Definitely recommend.
M.
Jan 24, 2021
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Fantastic Experience. I ordered the Kitchenaid hand blender yesterday morning, which was 10 cheaper than if I'd purchased via other stores. It arrived the following morning before 9am. Great comms from Gerald Giles, great packaging. Great blender set. Happy customer.
Matt Corrall
Jan 18, 2021
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I ordered some headphone parts for delivery via the Gerald Giles site, having already tried to order them direct from Bose and been let down. I was really impressed when my Gerald Giles order showed up at my door in Bristol the next day via overnight delivery. That's above and beyond. Fantastic service, and definitely recommended!
Jo
Jan 17, 2021
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Really Great service, very helpful friendly staff, fast delivery. can't praise these people enough. good price too. This is what you get with a family owned buiness, Thank you so much...
