Business Details
50+ Years
experience
Open 24/7
always available
Trusted Removal Services in Stoke on Trent
Established in 1947, Norman Ferns has built a reputation as a trusted family-run business specialising in comprehensive removal services. Our expertise spans domestic and commercial moves, piano transportation, packing solutions, and secure storage across Stoke on Trent and the wider UK. With three generations of experience, we prioritise meticulous planning, insured operations, and customer-centric service to ensure stress-free relocations. Our team undergoes rigorous training in health and safety, specialist packing techniques, and courteous client interactions.Holding an International Operators Licence and Ministry of Transport certifications, we combine technical proficiency with a personal touch. From initial consultation to final delivery, we focus on transparency, adaptability, and protecting clients' possessions. Our 70-year legacy reflects our commitment to excellence, evidenced by numerous five-star testimonials praising our efficiency, professionalism, and problem-solving capabilities.
Services
Domestic Removals
Commercial Removals
Piano Removals
Packing Service
Secure Storage
House Clearance
Business Relocation
Storage Solutions
Furniture Assembly
Pet Relocation
Details
- Year established: 1947
Highlights and features
- Family-run business with 70+ years of removals expertise
- Fully insured operations with comprehensive risk coverage
- Three generations of specialist packing and transportation experience
- 24/7 CCTV-monitored secure storage facilities
- Award-winning customer service with five-star review averages
Associations and certifications
- International Operators Licence
- Ministry of Transport Certificate of Professional Competence
What people say
Dependable, Efficient, Caring
Excellent service
Highly recommended
Stress-free experience
Worth every penny
Services
Domestic Removals
Our domestic removals service handles residential relocations of all scales, from local moves to nationwide transfers. With customised logistics planning and experienced teams, we ensure safe transportation of belongings using protective materials and specialist equipment. Clients benefit from pre-move consultations, flexible scheduling, and real-time communication throughout the process.
Commercial Removals
Tailored commercial removals minimise business disruption through strategic planning and efficient execution. Our trained staff handle sensitive equipment, manage IT infrastructure logistics, and coordinate phased moves while maintaining strict inventory control. Secure storage options and after-hours operations ensure continuity for businesses during transitions.
Piano Removals
Specialist piano removals utilise reinforced vehicles and lifting equipment to protect valuable instruments. Technicians with musical instrument handling certification employ custom cradles and climate-controlled transport for upright and grand pianos, ensuring structural integrity and tuning stability during transit.
Packing Service
Comprehensive packing solutions use high-grade materials and space-optimising techniques to safeguard items during transit. Our trained team categorises belongings, applies protective wrapping for fragile items, and labels boxes systematically for efficient unpacking. Clients receive customised packing schedules aligned with their move timeline.
Secure Storage
Climate-controlled storage units with 24/7 CCTV monitoring provide short and long-term solutions for personal and business items. Features include temperature regulation, inventory management systems, and flexible access arrangements. Clients benefit from integrated transport services between storage and final destinations.
People
Norman Ferns
Founder
Established the company in 1947 after military service, pioneering removals services in Stoke on Trent with a focus on customer trust and operational excellence.
Barry Ferns
Director
Joined the business in the 1960s, expanding storage capabilities and securing industry certifications while maintaining family values in operations.
Daniel Ferns
Managing Director
Third-generation leader since 1999, combining traditional service values with modern logistics solutions to maintain market leadership in removal services.
Holly Ferns
Customer Relations
Key contact for client communications, praised for responsive coordination and empathetic support during relocation processes across multiple five-star reviews.
Dan Ferns
Operations Manager
Lead technician with specialist training in fragile item handling, overseeing teams that consistently receive commendations for professionalism and efficiency in customer testimonials.
Questions
Do you operate outside Stoke on Trent?
Yes, while based in Stoke on Trent, we provide removal and storage services nationwide across the UK.
Are your removals fully insured?
All our removal services include comprehensive insurance covering damage or loss during transit.
How far in advance should I book?
We recommend booking 2-4 weeks ahead, especially during peak moving seasons, to ensure resource allocation.
Do you offer packing materials?
Yes, we supply boxes, bubble wrap, and specialist packaging materials for both DIY and professional packing.
What security measures protect stored items?
Our storage facilities use 24/7 CCTV monitoring, climate control, and secure access systems for item protection.
Can you handle business relocations?
We provide complete commercial removal solutions including IT infrastructure management and phased office moves.
Reviews (5)
Jane Clewes
Nov 23, 2021
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The guys are really pleasant, hard working, and they maneuver your furniture so carefully there is never any bumps or damages. I always have Ferns and would delay moving till when they were available rather than go with anyone else.
Joanne Higgins
Oct 14, 2021
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Brilliant service from these guys, the second time I have used them. Extremely professional and helpful, nothing was a problem and they dealt with all the difficult and heavy items during my move. Great value and a great job ! Would definitely recommend.
David Green
Sep 11, 2021
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Positive:Professionalism,Quality
Dan and Ben arrived on time and worked quickly, carefully and efficiently. They were both very pleasant, good humoured, friendly and helpful. I would fully recommend this firm. David Green
Dan and Ben arrived on time and worked quickly, carefully and efficiently. They were both very pleasant, good humoured, friendly and helpful. I would fully recommend this firm. David Green
Mark Goodall
Aug 26, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
These guys are so calm and personable, they quietly and reassuringly get on with the job of getting the stuff that makes your home moved from one house to another. They kept in contact with us all the way through, they were very careful and assured while handling our possessions. We would highly them every day of the week!
These guys are so calm and personable, they quietly and reassuringly get on with the job of getting the stuff that makes your home moved from one house to another. They kept in contact with us all the way through, they were very careful and assured while handling our possessions. We would highly them every day of the week!
Sue Sheldon
Jun 08, 2021
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Outstanding level of service, excellent workmanship and attention to detail received from both Dan and Ben throughout the day, going the extra mile bringing in additional assistance in the form of Barry. All efforts massively appreciated, I cant praise the guys enough and would not hesitate to recommend to anyone.
