Business Details
Emergency
services
24/7 Emergency Locksmith & Glazing Services Isle of Wight
1st Glass and Locks is a family-run business based on the Isle of Wight with over two decades of expertise in locksmith, glazing, and UPVC repair services. Established by father and son team Mark and Jake, we prioritise rapid response times, offering 24/7 emergency assistance across the island. Our services include lockouts, security upgrades, glass replacement, and UPVC door repairs, supported by Trading Standards approval and a commitment to transparency.We operate without call-out fees, provide free estimates, and guarantee all work. Our teams extensive local knowledge ensures tailored solutions for residential and commercial clients, with a focus on reliability, competitive pricing, and customer satisfaction. Reviews highlight our punctuality, professionalism, and ability to resolve urgent issues efficiently.
Services
Emergency Locksmith
Glazing Repairs
UPVC Door Repairs
24/7 Boarding Services
Key Cutting
Lock Replacement
Security Upgrades
Glass Replacement
Cat Flap Installation
Burglary Repairs
Highlights and features
- We offer 24/7 emergency services with a 30-60 minute response time across the Isle of Wight.
- Our team includes Trading Standards-approved professionals with over 20 years of industry experience.
- No call-out fees and free, no-obligation quotes for all repair and installation services.
- We stock leading lock brands like Yale and Chubb for immediate on-site solutions.
- Family-run business with deep local knowledge of Isle of Wight residential and commercial needs.
Associations and certifications
- Trading Standards Approved
What people say
Rapid response times
Professional and polite service
Competitive pricing
No hidden fees
Guaranteed workmanship
Services
Emergency Locksmith
Our 24/7 emergency locksmith service resolves lockouts, broken locks, and security breaches across the Isle of Wight. Using non-destructive techniques, we gain entry to properties without damaging doors or locks. Customers praise our rapid 30-60 minute response times and transparent pricing with no hidden fees.
Glazing Repairs
We provide emergency boarding and permanent glass repairs for broken windows and doors, operating 24/7 to restore safety. Our team replaces misted or shattered double-glazed units and offers temporary boarding solutions. Free surveys ensure competitive pricing and guaranteed workmanship.
UPVC Door Repairs
Specialist UPVC repairs extend the life of windows and doors at a fraction of replacement costs. Services include handle replacements, lock mechanism fixes, and cat flap installations. We stock parts for immediate repairs and offer free advice to prevent future issues.
Security Upgrades
We install British Standard anti-snap cylinders, smart locks, and high-security deadlocks to meet insurance requirements. Our free security surveys identify vulnerabilities in existing systems. Customers benefit from durable upgrades that enhance property safety without unnecessary expenditure.
Key Cutting
On-site key cutting services provide spare keys for homes and offices using stocked blanks. Available during scheduled visits or as a standalone service, this convenience reduces security risks from lost or shared keys. Competitive pricing applies for additional key sets.
People
Mark
Owner/Operator
Mark, a Trading Standards-approved locksmith with over 20 years of experience, leads 1st Glass and Locks. He specialises in emergency lockouts, security upgrades, and customer-focused service. His commitment to transparency and reliability has earned numerous positive reviews from Isle of Wight residents.
Jake
Co-Owner/Technician
Jake, Marks son, supports the business with glazing and UPVC repair expertise. Trained in emergency boarding and glass replacement, he ensures swift resolution of property damage. His work contributes to the companys reputation for comprehensive, family-led service across the Isle of Wight.
Questions
Do you charge call-out fees for emergency services?
No, we never charge upfront fees. Quotes are provided before work begins, and there are no hidden costs.
What areas of the Isle of Wight do you cover?
We serve all areas including Cowes, Ryde, Shanklin, Ventnor, and Newport, with a 30-60 minute response time.
Can you repair UPVC doors without full replacement?
Yes, we offer cost-effective repairs for handles, locks, and mechanisms, extending the life of existing installations.
Are your services available on weekends and holidays?
Yes, our 24/7 service operates year-round, including weekends and public holidays, for emergencies.
Do you provide guarantees for your work?
All new parts come with a 12-month guarantee, and our workmanship is fully insured and guaranteed.
What payment methods do you accept?
We accept cash, major credit/debit cards, and bank transfers for your convenience.
Reviews (6)
Deborah Paris
Nov 14, 2021
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Broken front door and a few messages later. The guys arrived when they said they would, were up front about the cost, got the job done quickly, very happy customer.
Gaynor Hogan
Oct 20, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Excellent service, communication and updates to replace a shattered pane of conservatory glass , fitted and cleared up after at a very reasonable price , I highly recommend this company
Excellent service, communication and updates to replace a shattered pane of conservatory glass , fitted and cleared up after at a very reasonable price , I highly recommend this company
Steve Smith
Aug 05, 2021
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Mark was recommended to me by a neighbour after we moved into a property where one of the external doors was locked solid. Mark came out and got the door opened and left us able to use it while he ordered a replacement mechanism which he installed today. Throughout, his communication has been excellent as has his workmanship and his charges were very good. I would certainly use Mark's services again and would be happy recommending him to others.
Laura Attrill
Jan 20, 2021
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Positive:Professionalism
I was given advice, as i'd locked myself out, with keys in the lock on the inside! Luckily i got in using the advice given. Will definitely use this company if necessary in the future and will recommend to others. 1st impressions count
I was given advice, as i'd locked myself out, with keys in the lock on the inside! Luckily i got in using the advice given. Will definitely use this company if necessary in the future and will recommend to others. 1st impressions count
Island Spurs
Nov 07, 2020
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Positive:Professionalism,Punctuality,Quality,Value
Great service, really nice bloke, very helpful and repair was first class.
Service:Lock repair
Great service, really nice bloke, very helpful and repair was first class.
Service:Lock repair
Julie Anderson
May 30, 2019
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These guys were fantastic, efficient and cleared all the glass and debris up. Would highly recommend them.
