Business Details
29 Years
experience
Emergency
services
Trusted Plumbing & Heating Services in Henley-on-Thames
Established in 1997 by director Nick McLeod, we have grown from a single plumber with a tool bag to a trusted local company serving Henley-on-Thames, Marlow, Beaconsfield and surrounding areas. Our 25+ years of industry experience enables us to deliver consistent, high-quality plumbing and heating solutions through a dedicated team of Gas Safe, OFTEC and LPG qualified engineers. We maintain a stock of Worcester Bosch boilers and specialist parts to ensure rapid response times, with a 24-48 hour service commitment and emergency availability.Our office team provides transparent pricing through free no-obligation quotes while our engineers deliver installations, repairs and maintenance across domestic and commercial properties. As Worcester Bosch Gold Standard accredited installers, we register all boiler installations for manufacturer guarantees and building control compliance, with annual service reminders to maintain warranty validity.
Services
Boiler Installation
General Plumbing
Central Heating
Bathroom Installations
Oil Boilers
Details
- Year established: 1997
Highlights and features
- 25+ years of local plumbing and heating expertise
- Worcester Bosch Gold Standard accredited installations
- Gas Safe, OFTEC and LPG qualified engineers
- 24-48 hour response time with emergency availability
- Free no-obligation quotes and transparent pricing
Associations and certifications
- Worcester Bosch Gold Standard
- Gas Safe
- OFTEC
- LPG
Services
Boiler Installation
We install oil, natural gas and LPG boilers including swimming pool and semi-commercial models. Our Worcester Bosch Gold Standard accredited engineers ensure clean, efficient installations with manufacturer guarantees up to 10 years. All work includes building control registration and annual service reminders to maintain warranties.
Central Heating
Specialists in central heating system installation, maintenance and powerflushing. We use thermal imaging for leak detection and offer heating MOTs across Buckinghamshire, Oxfordshire and Berkshire. Our engineers provide underfloor heating solutions and rapid repairs for system breakdowns.
Emergency Repairs
Available 24-48 hours for urgent issues like burst pipes or boiler failures. We maintain stock parts and have engineers ready for same-day service when required. Our rapid response team handles leaks, overflows and heating emergencies across domestic and commercial properties.
Bathroom Installations
Full bathroom design and installation service including tiling, carpentry and underfloor heating. We partner with local suppliers for sanitaryware selection and provide complete fitting services for new bathrooms or modernisation projects in residential properties.
Boiler Servicing
Annual boiler servicing to maintain efficiency and warranty validity. Our Gas Safe engineers perform safety checks, clean components and identify potential issues. We offer fixed-price servicing and can add properties to our reminder system for regular maintenance scheduling.
People
Nick McLeod
Director and Owner
Founded Chaps Southern in 1997 with plumbing expertise. Oversees daily operations and technical standards while maintaining hands-on involvement. Holds industry qualifications and leads a team of Gas Safe registered engineers.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24-48 hour response times for emergencies like burst pipes or boiler failures with same-day service availability when required.
Are your engineers qualified?
All our engineers hold Gas Safe, OFTEC or LPG qualifications with specialist boiler installation expertise and decades of combined industry experience.
What areas do you cover?
We serve Henley-on-Thames, Marlow, Beaconsfield and surrounding areas across Buckinghamshire, Oxfordshire and Berkshire for all plumbing and heating needs.
Do boiler installations include guarantees?
Yes, we offer up to 10-year manufacturer warranties on boiler installations with building control registration and annual service reminders included.
Can you service existing boilers?
We provide annual boiler servicing with fixed pricing to maintain efficiency and warranty validity, including safety checks and component maintenance.
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Reviews (4)
Jess G.
Nov 27, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
We can't speak highly enough of Nick and his team. Their service is second to none and they were immensely helpful with getting our heating system going. They are extremely efficient, tidy and friendly. We would definitely recommend using Chaps.
Services:Heating maintenance,Install heating system
We can't speak highly enough of Nick and his team. Their service is second to none and they were immensely helpful with getting our heating system going. They are extremely efficient, tidy and friendly. We would definitely recommend using Chaps.
Services:Heating maintenance,Install heating system
Alexandra Lee
Nov 15, 2020
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Chaps were absolutely brilliant when I had a bad pipe leak at home. They were there very quickly, were very friendly, professional and reassuring and fixed the issue. They were considerate when working in the house and tidied up any mess they made before they left. Chaps have advised me on other projects previously and I have always found them to be trustworthy, knowledgeable and great to work with. They are always my first call in an emergency.
Jason Clements
Aug 07, 2019
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DO NOT USE....... Called craig at chaps at the beginning of june he came out and diagnosed the fault on my combi boiler. He Ordered the part needed but sald if the part is replaced it may still not work and we would need a new boiler. This is where the good ends. Excuse after excuse the part arrived but wasnt the right one so he couldnt fit it yet still charged me for his time. He re ordered the part which arrived with him a few weeks later but he failed to turn up on 2 different occasions, and now 6 weeks later he has dropped the part off with me and not even attempted to fit it. I have had no
L. F.
May 05, 2019
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I have worked with Chaps a number of times and each time the communication has been excellent. I have always been kept up to date and informed without needed to chase for updates which is refreshing! Fairly priced too and each member of the team has been polite and friendly to deal with through from when the booking has been made to the engineer who visits!
