Business Details
22 Years
experience
Emergency
services
Professional Heating Solutions in Kent & East Sussex
iB Heating is a family-run business established in 2004, serving Kent and East Sussex with professional heating solutions. Founded by Ian Ballard, a former British Gas contractor, we combine over 20 years of industry experience with a commitment to quality and customer care. Our team includes Paul, a 30-year veteran in service and breakdowns; Tony, a fully qualified installer; and Toby, our apprentice. Daisy and Joanne manage bookings and administration, ensuring seamless service. We specialise in gas and oil boiler installations, air source heat pumps, underfloor heating, and central heating repairs, offering 10-year guarantees on Vaillant and Worcester Bosch boilers.Gas Safe and OFTEC registered, we prioritise safety, efficiency, and compliance, with MCS certification for renewable technologies. Our approach balances technical expertise with personal service, avoiding growth for its own sake to maintain our ethos of 'large enough to cope yet small enough to care'.
Services
Boiler installation
Underfloor heating
Powerflushing
Gas safety checks
Oil tank replacement
Heat pump systems
Central heating repair
Emergency callouts
Details
- Year established: 2004
Highlights and features
- 20+ years of combined experience in heating engineering
- Gas Safe and OFTEC registered for compliance and safety
- 10-year guarantees on Vaillant and Worcester Bosch boilers
- 24/7 emergency callouts for urgent heating issues
- MCS-certified installers for renewable energy systems
Associations and certifications
- Gas Safe Register
- OFTEC
- MCS
- Renewable Energy Consumer Code (RECC)
- Worcester Bosch Gold Accredited
- Vaillant Advance Installer
What people say
Polite and professional
Competitive pricing
Swift installation
Clean workmanship
Excellent aftercare
Services
Boiler installation
We specialise in installing high-efficiency gas, oil, and LPG boilers for domestic and commercial properties. Our engineers are accredited installers for leading brands like Vaillant and Worcester Bosch, offering 10-year guarantees. We handle complete system replacements, including flue modifications and controls integration. All installations comply with current building regulations and manufacturer specifications, ensuring optimal performance and energy efficiency for reduced running costs.
Underfloor heating
Our underfloor heating solutions work with boilers and heat pumps, distributing warmth evenly across floors. We design systems for new builds and retrofits, using low-profile options for existing properties. Installation includes insulation boards, pipework, and integration with smart controls. This energy-efficient alternative to radiators works with tiled, wooden, or carpeted floors, providing consistent comfort while maintaining aesthetic appeal in residential and commercial spaces.
Powerflushing
We remove sludge and debris from central heating systems using magnetic filtration and Norstrom powerflushing equipment. This restores radiator efficiency and prevents boiler damage. The process includes chemical treatment and radiator agitation for severe blockages. Recommended every 5-10 years, powerflushing extends system lifespan and improves heat distribution. We service properties from single flats to large hotels, ensuring optimal performance after boiler replacements.
Gas safety checks
Our Gas Safe engineers conduct CP12 safety certificates for landlords and annual safety checks for homeowners. Inspections cover appliance operation, flue integrity, gas pressure, and combustion efficiency. We identify leaks, carbon monoxide risks, and ventilation issues. Emergency repairs bring systems up to standard immediately. All work complies with UK Gas Safety (Installation and Use) Regulations, with documentation provided for legal compliance and tenant safety assurance.
Oil tank replacement
We supply and install single-skin and bunded oil tanks in plastic or steel, with capacities up to 3500 litres. Services include concrete base preparation, pipework installation, and crane lifting for restricted access. Our OFTEC-registered team ensures compliance with 1.8m distance regulations from buildings and boundaries. We also offer tank desludging, leak detection, and registered disposal of redundant tanks, minimising environmental risks through regular maintenance and inspections.
People
Ian Ballard
Founder & Director
Established iB Heating in 2004 after a plumbing apprenticeship and British Gas experience. Leads installations and strategic direction, combining technical expertise with customer-focused service. Holds Gas Safe and OFTEC registrations.
Paul
Service Engineer
30-year industry veteran specialising in boiler servicing, breakdowns, and commissioning. Handles complex repairs and safety inspections, ensuring compliance with Gas Safe and OFTEC standards across Kent and East Sussex.
Tony
Heating Installer
Fully qualified installer with expertise in gas, oil, and renewable heating systems. Focuses on precision during boiler replacements and underfloor heating projects, maintaining high standards for all domestic and commercial installations.
Daisy Ballard
Office Manager
Manages bookings and administration, coordinating engineer schedules and customer communications. Ensures smooth operations while supporting the team's commitment to responsive, personalised service.
Questions
How often should I service my gas boiler?
Annual servicing is required for warranty validity and safety. Our reminders ensure you never miss a maintenance schedule.
Do you offer emergency heating repairs?
Yes, we provide 24/7 callouts for urgent boiler breakdowns across Kent and East Sussex.
Can you install renewable heating systems?
We are MCS-certified for air source heat pump installations and renewable technology integration.
What guarantees do you offer?
10-year warranties on Vaillant and Worcester Bosch gas boilers, 7-10 years on Grant oil boilers.
Are you compliant with safety regulations?
We hold Gas Safe, OFTEC, and MCS accreditations, ensuring all work meets UK safety standards.
Videos
Reviews (4)
Lucy Carter
Nov 06, 2021
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IB Heating fitted our new boiler recently. They were efficient, friendly and did an excellent job. We would not hesitate to recommend them!
Amelia Priday
Oct 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Ian and the team at iB Heating recently installed a completely new heating, boiler, UFH and plumbing system in our house in Tenterden. The work was outstanding, on time and incredibly professional. Not to mention the beautiful copper pipework! Could not recommend iB Heating more. Thank you!
Service:Install heating system
Ian and the team at iB Heating recently installed a completely new heating, boiler, UFH and plumbing system in our house in Tenterden. The work was outstanding, on time and incredibly professional. Not to mention the beautiful copper pipework! Could not recommend iB Heating more. Thank you!
Service:Install heating system
Ian McNair
Oct 02, 2021
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Absolutely top notch service. I described some symptoms of a boiler issue over the phone, which was diagnosed as a couple of potential causes. The next day the engineer turned up and replaced exactly what they had diagnosed as an issue. They also highlighted some wear and tear on another component and offered an immediate replacement. The boiler has been working without issue since !
Martin Jefferys
Sep 26, 2021
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Positive:Responsiveness
Had a bonded oil tank leaking Friday lunchtime,, iB Heating they came within the hour quoted the replacement that evening, and a new tank installed on the Tuesday - what more can one say Excellent 5 Star+
Service:Repair water heater
Had a bonded oil tank leaking Friday lunchtime,, iB Heating they came within the hour quoted the replacement that evening, and a new tank installed on the Tuesday - what more can one say Excellent 5 Star+
Service:Repair water heater
