Business Details
41 Years
experience
Emergency
services
Comprehensive Facilities Management Solutions
Established in 1985, ECMS Services has grown from a contract cleaning company into a comprehensive facilities management provider serving London, the South East, and home counties. Our family-run business combines over 35 years of experience with a client-centric approach, offering tailored solutions in commercial cleaning, building maintenance, and facilities management. We pride ourselves on maintaining long-term client relationships through exceptional service delivery, with founders still actively involved in daily operations. Our team of dedicated professionals delivers reactive maintenance, planned preventative maintenance, and 24-hour emergency support while adhering to ISO 9001 quality standards. We differentiate ourselves through single-point accountability, fixed-rate agreements for three years, and a commitment to environmental sustainability through eco-friendly practices.Our comprehensive service portfolio covers everything from office fit-outs to pest control, supported by a 24/7 helpdesk and online portal for client convenience. With accreditations including ISO 14001 for environmental management and ISO 45001 for occupational health and safety, we combine traditional values with modern innovation to deliver reliable, transparent services. Our dedicated account managers ensure compliance with health and safety regulations while providing budget monitoring and regular performance reviews. We maintain a vetted supply chain and in-house expertise across multiple disciplines, including HVAC engineers, electricians, and plumbing specialists. Our approach focuses on reducing client administrative burdens through consolidated invoicing, site-specific mobilisation plans, and comprehensive training programs for staff and management.
Services
Commercial Cleaning
Facilities Management
Office Fit Outs
Emergency Repairs
Planned Maintenance
Building Works
Pest Control
Window Cleaning
Washroom Services
HVAC Maintenance
Details
- Year established: 1985
Highlights and features
- We have over 35 years of experience in commercial facilities management
- Our 24/7 emergency callout service responds within 1 hour for emergencies
- We are ISO 9001, ISO 14001 and ISO 45001 accredited
- We provide a single point of contact for all facilities management needs
- We offer fixed rates with no hidden charges for three years
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
- Safe Contractor Scheme
- Planet Mark
What people say
Unparalleled customer service
Prompt emergency response
Dedicated account managers
Reliable service delivery
Long-term relationships
Services
Facilities Management
Our comprehensive facilities management covers all aspects of commercial property operations. We provide single-supplier convenience with dedicated account managers overseeing maintenance, cleaning, and compliance requirements. Our ISO 9001-certified service includes 24/7 emergency support, budget monitoring, and regular performance reviews to ensure optimal building functionality.
Commercial Cleaning
We deliver tailored commercial cleaning solutions for offices, retail spaces, and commercial properties. Our services include daily cleaning, deep cleaning, carpet care, and washroom maintenance. All cleaning operations are managed by our Head of Cleaning Operations with regular audits to maintain high hygiene standards.
Emergency Repairs
Our 24-hour helpdesk provides immediate response to urgent maintenance issues. Engineers attend emergency callouts within 1 hour and non-emergency repairs within 24 hours. This service covers plumbing, electrical, HVAC, and other critical building systems across London and the South East.
Planned Maintenance
We implement structured maintenance programs to prevent breakdowns and extend asset lifespan. Our planned preventative maintenance includes regular inspections, servicing of mechanical systems, and compliance testing for fire safety, electrical systems, and water hygiene.
Office Fit Outs
Our office fit-out services cover complete workspace transformations. From initial design to final construction, we handle partitioning, flooring, electrical installations, and building works. Our senior project managers ensure minimal disruption to business operations during refurbishment projects.
People
James Grimsley
Managing Director
With over 35 years in facilities management, James founded ECMS Services in 1985. He oversees strategic direction while maintaining hands-on involvement in client relationships and service delivery.
Sean Morrison
Head of Cleaning Operations
Sean manages all cleaning services, ensuring compliance with hygiene standards. He has 20+ years' experience in commercial cleaning operations and leads regular audits across client sites.
Spencer Hudswell
Senior Projects Manager
Spencer oversees office fit-out projects and building works. With construction industry expertise, he manages complex refurbishments while ensuring minimal business disruption for clients.
Lisa Dunsdon
Financial Director
Lisa manages financial operations and budget monitoring. She ensures transparent cost management for clients and maintains the company's financial stability since joining in 2005.
Jason Holmes
Maintenance Operations Manager
Jason leads our engineering teams for reactive and planned maintenance. He ensures timely delivery of repairs and compliance with technical standards across all mechanical systems.
Questions
What areas do you cover?
We operate across London, the South East, and home counties with rapid response times to all client locations.
Do you offer emergency services?
Yes, our 24/7 helpdesk provides emergency engineers within 1 hour for critical issues.
What accreditations do you hold?
We maintain ISO 9001, ISO 14001, ISO 45001, Safe Contractor Scheme and Planet Mark accreditations.
How are service costs structured?
We offer fixed rates for three years with no hidden charges, including all fuel and congestion fees.
Can you manage multiple service requirements?
Yes, we provide single-supplier convenience covering building, maintenance and cleaning needs.
How do you ensure service quality?
Through regular audits, staff training programs, and dedicated account managers monitoring standards.
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Reviews (2)
Leigh Wilson
Jan 05, 2016
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Always been easy to deal with and don't have to contact them with too many queries as it works so well : )
Tim Rogers
Nov 23, 2015
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We are highly satisfied with the service that we receive. Their staff are highly knowledgeable and pleasant to deal with, and we always find the company, as a whole, very approachable. We would have no hesitation in recommending them to other organisations for their cleaning requirements. On behalf of MetLife
