Business Details
20 Years
experience
Emergency
services
Trusted Plumbing & Heating Services in Newmarket, Cambridge & London
Established in 2006 by Robert Bell and Al Benton-Jones, Duck Plumbing has grown steadily through word of mouth. Our dedicated team of plumbers, multi-traders, and office support staff prioritise prompt response times, regular progress updates, and high standards of work delivered in a tidy, safe, and sympathetic manner. We serve domestic and light commercial clients across Newmarket, Cambridge, London, and surrounding areas. Our OFTEC and Gas Safe Registered status enables us to install, repair, and service natural gas systems, boilers, and renewable energy technologies.We guarantee all work, ensuring no unnecessary tasks are performed, and maintain long-term relationships with valued customers through reliability and expertise. Our team's commitment to quality is evident in testimonials praising rapid response times, technical proficiency, and exceptional customer service.
Services
New Boiler Installations
Bathroom Installations
Power Flushing
Renewable Energy
Property Maintenance
Gas Safety Inspections
Burst Pipe Repairs
Central Heating Installations
Landlord Safety Certificates
Underfloor Heating Installations
Details
- Year established: 2006
Highlights and features
- We are OFTEC and Gas Safe Registered for gas and oil system expertise.
- Our team guarantees all work with no unnecessary tasks performed.
- We provide rapid response times for emergency plumbing and heating issues.
- 15+ years of experience serving domestic and commercial clients across London and East Anglia.
- Testimonials highlight exceptional technical skill and customer service.
Associations and certifications
- OFTEC
- Gas Safe Registered
What people say
Consistently first class
Rapid response times
Excellent results
Prompt and cheerful service
Efficient and professional
Services
New Boiler Installations
We specialise in Gas Safe registered boiler installations, ensuring energy-efficient heating solutions for homes and businesses. Our engineers assess existing systems, recommend suitable replacements, and complete installations with minimal disruption. Customers benefit from improved heating performance, reduced energy bills, and long-term reliability, backed by our workmanship guarantee.
Bathroom Installations
From complete bathroom overhauls to targeted upgrades, our team delivers tailored installations with premium fixtures and fittings. We handle plumbing, tiling, and electrical requirements while maintaining strict cleanliness standards. Clients receive functional, aesthetically pleasing spaces that enhance property value and daily living comfort through expert craftsmanship.
Power Flushing
Our power flushing service removes sludge and scale from central heating systems using advanced equipment. This non-invasive process restores boiler efficiency, eliminates cold spots in radiators, and extends system lifespan. Homeowners experience improved heat distribution, lower maintenance costs, and prolonged boiler warranties through this specialist service.
Renewable Energy
We install and maintain renewable energy systems including air source heat pumps, solar thermal panels, and biomass boilers. Our accredited engineers design solutions that reduce carbon footprints while maintaining heating efficiency. Clients benefit from lower energy bills, government incentives, and future-proof heating infrastructure aligned with environmental regulations.
Property Maintenance
Our multi-skilled tradespeople address diverse property maintenance needs, from plumbing repairs to carpentry and electrical work. We prioritise rapid response for urgent issues while offering scheduled maintenance plans. Property managers and homeowners gain a single-point solution for maintaining residential and commercial premises in optimal condition year-round.
People
Robert Bell
Owner/Director
Co-founder with 18 years' experience in plumbing and heating sector. Oversees operational strategy while maintaining hands-on involvement in complex installations and client relations.
Al Benton-Jones
Owner/Director
Co-founder responsible for technical standards and engineer training. Holds Gas Safe and OFTEC accreditations, ensuring compliance with industry regulations and best practices.
Sorin
Engineer
Specialist heating engineer praised for technical precision and client communication. Expert in boiler installations and renewable energy systems, with particular focus on minimising property disruption during works.
Paul
Works Manager
Coordinates project scheduling and resource allocation across multiple regions. Ensures timely completion of domestic and commercial projects while maintaining quality control standards.
Kimberley
Office Manager
Manages administrative operations and client communications. Streamlines appointment booking, invoicing, and customer service processes to support seamless client interactions throughout project lifecycles.
Questions
Are your engineers Gas Safe registered?
Yes, all our gas engineers hold current Gas Safe registration, with credentials available for verification before any work commences.
Do you offer emergency plumbing services?
We provide rapid response for urgent plumbing and heating issues, with technicians available for call-outs across our service areas.
What areas do you cover?
We operate in Cambridge, Newmarket, London, and surrounding regions including Bury St Edmunds and parts of Suffolk.
Can you service commercial properties?
Yes, we handle installations and maintenance for both domestic and light commercial clients, including property management companies.
Do you guarantee your work?
All our plumbing and heating work comes with a guarantee, with no unnecessary tasks performed without client approval.
What payment methods do you accept?
We accept major debit/credit cards and bank transfers. Specific payment options can be discussed during your initial consultation.
Reviews (5)
Peter Tysoe
Nov 02, 2020
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Recommended. Sensible approach to our requirements, good advice, tidy install/refit at a reasonable cost. Friendly efficient staff.
Jennifer Jones
Oct 16, 2020
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I called up with a problem with my boiler pressure and had no hot water. Within about an hour it was fixed, as well as a radiator that was cold. The customer service on the phone was very good, and the plumber (Ryan) was very friendly and efficient and explained what the problem was. I wont use any other plumbers !!
Jonny Oliver
Jul 13, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Duck have been twice to my house to install a boiler and fix a leaking toilet. I've been very impressed both times - very reasonable quotes and they turned up on time and did the work with no problems. Have spoken to them on other occasions about potential work and they are always helpful and never pushy.
Duck have been twice to my house to install a boiler and fix a leaking toilet. I've been very impressed both times - very reasonable quotes and they turned up on time and did the work with no problems. Have spoken to them on other occasions about potential work and they are always helpful and never pushy.
Lindsey Allen
Jul 28, 2019
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My experience with Duck Plumbing's property maintenance service was extremely disappointing. I used their service at my landlord's request. While the main office was friendly enough, the serviceman they sent out was impolite and incompetent. A TV bracket installation that should've taken 30-60 minutes ended up taking two hours plus. He kept having to return to his vehicle to get glasses, his toolbox, etc. that he for some reason did not carry with him; we had to call the TV manufacturer to confirm how to remove the stand since he refused to consider our instructions and simply wouldn't offer any
Parimal Dayal
May 22, 2019
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Called them on 2 occasions on recommendation. First time to sort out sluggish flow in the sink tap. Dyno-rod had attended 3 times,
and even made me change the tap, but the sluggish flow did'nt improve.
Duck plumbing diagnosed an obstruction behind the tap within 10 mins and resolved the flow
in the next 15 mins. Second time to install a shower pump. The price of the pump was very competitive and
the installation took 90 mins, without fuss or disruption. Others (all big names) had quoted for
installation time as 4-5 hours and the Pump price was not competitive either. The engineer who attended
and even made me change the tap, but the sluggish flow did'nt improve.
Duck plumbing diagnosed an obstruction behind the tap within 10 mins and resolved the flow
in the next 15 mins. Second time to install a shower pump. The price of the pump was very competitive and
the installation took 90 mins, without fuss or disruption. Others (all big names) had quoted for
installation time as 4-5 hours and the Pump price was not competitive either. The engineer who attended
