Business Details
Your Trusted Carpet & Flooring Retailer in East Sussex
Pennells Carpets has established itself as a leading carpet and flooring retailer in the South East, serving both residential and commercial clients. With membership of the Associated Carpet Group, we have strengthened relationships with global manufacturers to offer an unrivalled selection at competitive prices. Our team provides expert guidance from initial consultation to professional installation, ensuring tailored solutions for every project. Over decades, we have built a reputation for quality craftsmanship, with case studies demonstrating our ability to handle jobs of all sizesfrom single rooms to large-scale refurbishments.Our commitment to customer satisfaction is reflected in testimonials praising our attention to detail, timely execution, and exceptional aftercare. We operate from our showroom in Heathfield, East Sussex, offering free on-site visits and no-obligation estimates to support informed decision-making.
Services
Carpets
Hard Flooring
Luxury Vinyl Tiles
Sheet Vinyl
Bespoke Rug Service
Highlights and features
- We offer over 20 years of experience in bespoke flooring solutions.
- Our free on-site visits ensure precise measurements and tailored advice.
- Competitive pricing through direct partnerships with global manufacturers.
- Professional installation teams with proven track records in complex projects.
- Consistently rated 'excellent' for reliability and customer satisfaction.
What people say
Excellent service
Professional installation
Highly recommend
Timely execution
Top job
Services
Carpets
We supply and install premium carpets from leading manufacturers, including wool, sisal, and luxury options. Our range caters to both residential and commercial needs, with expert advice on durability and aesthetics. Customers benefit from competitive pricing and professional fitting by experienced teams.
Hard Flooring
Our hard flooring solutions include luxury vinyl tiles, engineered wood, and sheet vinyl. Designed for high-traffic areas, these products combine resilience with style. We offer free consultations to help clients select the ideal material for their space and budget.
Luxury Vinyl Tiles
Luxury vinyl tiles provide versatile, durable flooring suitable for kitchens, bathrooms, and commercial spaces. We source from top global brands, ensuring water resistance and easy maintenance. Installation is handled by skilled technicians to guarantee seamless results.
Bespoke Rug Service
Transform any carpet into a custom rug with our bespoke service. We cut to size and finish edges with whipping or binding. This option allows clients to repurpose off-cuts or create unique floor coverings tailored to their interior design.
Free On-Site Visits
We provide complimentary on-site visits for accurate measurements and personalized recommendations. This service ensures clients receive tailored solutions before purchasing, with no obligation to proceed after the consultation.
People
Julian
Measurer
Julian conducts professional consultations, offering detailed advice on flooring options and measurements. His expertise ensures accurate project planning and client satisfaction.
Gavin
Fitter
Gavin specializes in precise carpet and flooring installation, ensuring timely completion and meticulous attention to detail for every project.
Steve
Advisor
Steve provides expert guidance on product selection and preparation work, combining technical knowledge with a customer-focused approach.
Questions
What areas do you serve?
We operate across East Sussex, including Heathfield, Wadhurst, Ticehurst, and surrounding areas.
Do you offer free consultations?
Yes, we provide free on-site visits and no-obligation estimates for all flooring projects.
Can I get bespoke rugs?
Yes, we offer a custom rug service using any carpet from our range, finished to your specifications.
Are your fitters experienced?
Our team has decades of experience, with proven expertise in complex installations and repairs.
What flooring types do you stock?
We supply carpets (wool, sisal, luxury), luxury vinyl tiles, engineered wood, and sheet vinyl.
Reviews (7)
Geraldine Roberts
Jul 04, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I have used Pennells twice now, most recently during the Covid lockdown where they have made it very safe and easy to discuss choices, choose and order carpet. It is now fitted, they came before the scheduled date which was a bonus. Can thoroughly recommend.
Service:Install flooring
I have used Pennells twice now, most recently during the Covid lockdown where they have made it very safe and easy to discuss choices, choose and order carpet. It is now fitted, they came before the scheduled date which was a bonus. Can thoroughly recommend.
Service:Install flooring
Stephen Lester
Jun 26, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Well priced and very good service. Excellent installation carried out to the highest quality.
Service:Install flooring
Well priced and very good service. Excellent installation carried out to the highest quality.
Service:Install flooring
Jeremy & Robin Dixon
Feb 28, 2021
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Pennells Carpets fitted a vinyl floor covering to the kitchen in our rental property 12 months ago. Julian, the owner of Pennells, came out and measured up and recommended a particular vinyl floor covering. Not knowing much about vinyl, I trusted his advice and went ahead with his recommendation. Just a few weeks ago, I found out that the vinyl had started to lift off the floor and stretch near the table and chairs. I contacted Julian about the issue and he went and inspected it. I was told that the vinyl was not suitable for use with furniture (i.e chairs) and as a result of moving the chairs
Michael Patrick-Dawson
Feb 23, 2021
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I used Pennells to supply and fit a new carpet in my conservatory. Julian came out to give a quote; he gave lots of options and had samples for us to look over. He didn't put on any pressure and when the quote came through I thought it was very fair and reasonable for removing the old carpet and fitting the new one. The guys who came out to fit the carpet did a great job - they were polite and professional and cleaned up all of the mess before leaving. Really impressed with the carpet - it's a really good quality and has transformed the room! Would definitely recommend and will use Pennells again
Gemma
Aug 12, 2020
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Really impressed with the service from Pennells, great value for money, high quality carpets. The entire team were fantastic from taking the initial measurements to installation. I would not hesitate to recommend.
Joe Oakley
May 07, 2020
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Long established firm with properly trained fitters and quality flooring. We have used them over many years. They are 100% reliable with a better customer service and higher quality work than the normal high street chains. I would highly recommend them.
Becca Hurrell
Sep 11, 2019
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I've just had a new bathroom floor laid today by one of the fitters from Pennells in Heathfield. It looks so good and has completely transformed the bathroom. I'm so happy with it! I have actually already made an enquiry already to book them up again for another job. They were organised from the start, helped me choose what would be best for me, sent a quote through quickly after measuring, gave me a time and date that suited me and carried out a great job! I always love supporting local businesses, and especially ones that are great at what they do!
