Business Details
19 Years
experience
Emergency
services
Professional Carpet & Upholstery Cleaning Services
StainAway has been serving the South West of England since 2007, combining over 16 years of collective cleaning expertise with a commitment to exceptional service. Our family-run business prioritises customer satisfaction through meticulous attention to detail, offering both domestic and commercial cleaning solutions tailored to individual needs. Based in Shepton Mallet, we operate within a 25-mile radius covering Somerset, Dorset, Wiltshire, and South Gloucestershire. Our fully insured team utilises advanced truck-mounted steam equipment to deliver superior results for carpets, upholstery, and hard floors. We guarantee 100% satisfaction, offering refunds for any unmet expectations, and provide free professional-grade spotter supplies with every service.Our approach combines fair pricing with respect for clients' homes and businesses, ensuring minimal disruption during cleaning processes. With backgrounds in high-standard industries like Aston Martin restoration and HGV operations, our team brings precision and care to every project. We specialise in challenging tasks such as end-of-tenancy deep cleaning and insecticide treatments, maintaining flexibility for urgent requests. Our 7-day guarantee and lifetime refill policy demonstrate long-term commitment to client satisfaction. Through three generations of family involvement, we maintain personal oversight of every service while expanding our capabilities to meet evolving customer needs.
Services
Carpet Cleaning
Upholstery Cleaning
Commercial Cleaning
Hard Floor Cleaning
End of Tenancy Cleaning
Details
- Year established: 2007
Highlights and features
- We offer 16+ years' combined experience in professional cleaning
- Our family-run business maintains personal quality control
- We guarantee 100% satisfaction with refund policy
- We use advanced truck-mounted steam cleaning equipment
- We provide free professional-grade spotter supplies with every service
What people say
Fast service
Reasonably priced
Stains gone
Rooms smell fresh
Excellent work
Services
Carpet Cleaning
Our professional carpet cleaning service restores carpets to like-new condition using hot-water extraction technology. We move furniture where possible, pre-treat stains, and use eco-friendly solutions to remove deep-seated dirt. The process includes free professional spotter supplies and shoe covers, with a 7-day satisfaction guarantee ensuring complete client confidence in our workmanship.
Upholstery Cleaning
Specialist upholstery cleaning preserves the appearance and longevity of furniture through gentle yet effective methods. We pre-vacuum, pre-treat stains, and use hand shampooing combined with hot-water extraction. This comprehensive service maintains fabric integrity while eliminating odours and stains, including free spotter supplies and a 7-day guarantee for complete customer satisfaction.
Commercial Cleaning
Tailored commercial cleaning services cater to hospitality venues, offices, and care homes with minimal disruption. Our fully insured team offers flexible scheduling, background-checked staff, and powerful truck-mounted equipment. We handle high-traffic areas and urgent requests while maintaining professional standards that protect business reputations and client relationships.
Hard Floor Cleaning
Specialist hard floor cleaning removes ingrained dirt from tiles and grout using high-pressure steam technology. Our process restores original appearance while preserving surface integrity through appropriate cleaning solutions. This service is particularly popular with commercial clients requiring hygienic environments and domestic customers seeking to revitalise kitchen and bathroom floors.
End of Tenancy Cleaning
Comprehensive end-of-tenancy cleaning meets rental deposit requirements through meticulous attention to detail. The service includes deep cleaning of carpets, upholstery, and all surfaces, with optional insecticide treatment. Our certified cleaning process ensures landlords receive properties in immaculate condition, helping tenants secure full deposit returns through verifiable cleaning standards.
People
Sally Dunk
Majority Owner and Customer Service Manager
With 35+ years' experience across engineering and luxury vehicle restoration, Sally brings meticulous attention to detail to StainAway. Her 16-year cleaning industry expertise ensures consistently high standards while maintaining personal oversight of customer service operations.
Gina Dunk
Family Assistant
Gina combines physical resilience with customer focus, tackling challenging cleaning tasks with enthusiasm. Her hands-on approach and commitment to excellence reflect the family's dedication to superior service delivery across the South West region.
Amanda Dunk
Family Assistant
Amanda contributes to business growth through direct client interaction and operational support. Her involvement demonstrates the family's collective commitment to maintaining high cleaning standards while delivering personalised service experiences for every client.
Questions
Do you offer emergency cleaning services?
Yes, we provide urgent cleaning services for spillages and accidents with rapid response times across our service areas.
What areas do you cover?
We operate throughout Somerset, Dorset, Wiltshire, and South Gloucestershire from our Shepton Mallet base.
Do you work on commercial properties?
Yes, we service pubs, hotels, restaurants, offices, and care homes with flexible scheduling options available.
What cleaning methods do you use?
We employ hot-water extraction with truck-mounted equipment and eco-friendly solutions for optimal results.
Do you guarantee your work?
Yes, we offer a 7-day guarantee with full refunds available if you're not completely satisfied.
Can you help with end-of-tenancy cleaning?
Yes, we provide comprehensive deep cleaning services specifically designed to meet rental deposit requirements.
Reviews (4)
Benjamin Luke
Oct 16, 2021
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Sally and Amanda were fantastic. I had issues with puppy toilet training and couldnt get rid of the lingering odour. I decided to have all the carpets cleaned in the house and Im really pleased with the result.
Puppy pee odour gone and the carpets are looking very clean and fresh.
Cant recommend them highly enough. A pleasure to deal with.
Puppy pee odour gone and the carpets are looking very clean and fresh.
Cant recommend them highly enough. A pleasure to deal with.
Abbie Singer
Jul 19, 2021
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Worked miracles on my sofa, can’t believe how well all the marks came up! Looks like new and very professional service 😃
Josh Lacey
May 06, 2021
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Amazing Service. Highly recommend! Came out quickly with short notice. Pet accident on a brand new carpet. The stain has completely gone. They have saved my carpet.
Mike Christie
Oct 21, 2019
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Sally came at short notice after a domestic and messy food issue caused a problematic and widespread stain. She cleaned that up perfectly - and restored a carpet that hadnt been cleaned for 5 years throughout hallway and bedrooms to new looking. Amazing service. Very highly recommended indeed!!!
