Business Details
Emergency
services
Expert Locksmith Services in Inverness
City Locks Co has been serving Inverness and the Highlands for over two decades, establishing itself as a trusted name in the locksmith industry. Our team of highly experienced professionals brings a combined total of 60 years of expertise to every project, ensuring all work meets the rigorous standards of BS3621 compliance for insurance coverage. Specialising in commercial, industrial, and domestic lock solutions, we offer a comprehensive range of services including emergency lockouts, smart lock installations, and master key systems.Our family-run business prioritises customer satisfaction through prompt response times, fully equipped mobile units, and a commitment to resolving 99% of issues during the first visit. With 24-hour call-out availability and a reputation built on reliability and technical excellence, we continue to serve hundreds of satisfied clients across the region.
Services
Emergency Lockouts
Lock Repairs
Smart Lock Installations
Master Key Systems
24/7 Call-Outs
BS3621 Compliance
Key Cutting
Safe Access
Keyed Alike Systems
Security Upgrades
Highlights and features
- We have over 20 years of continuous service in the Highlands.
- Our team boasts 60 years of combined locksmith expertise.
- We operate 24/7 with fully equipped mobile service vehicles.
- All work complies with British Standard BS3621 for insurance coverage.
- We resolve 99% of issues during the first visit.
Associations and certifications
- British Standard BS3621
What people say
Prompt emergency response
Professional and thorough
Reliable and trustworthy
Excellent problem-solving skills
First-class service
Services
Emergency Lockouts
Our 24/7 emergency service responds within four hours for urgent lockouts, providing rapid access solutions for homes and businesses. Fully equipped mobile units handle 99% of cases during the first visit. Customers appreciate our prompt response times and professional approach during stressful situations.
Lock Repairs
We assess and repair malfunctioning locks, offering expert advice on whether repair or replacement is most cost-effective. Our technicians use specialist tools to restore functionality to multi-point locks, uPVC systems, and antique mechanisms. Clients value our transparent recommendations and long-term solutions.
Smart Lock Installations
Upgrade to modern smart lock systems with keyless entry options for enhanced security and convenience. Our certified installers fit BS3621-compliant smart locks compatible with insurance requirements. Business clients particularly appreciate our seamless integration with existing security infrastructure.
Master Key Systems
Custom master key systems allow controlled access across multiple doors while maintaining security hierarchies. We design solutions for commercial properties requiring varied access levels. Hotels and office complexes benefit from our tailored key management plans.
BS3621 Compliance
We install and certify locks meeting British Standard BS3621 requirements for insurance coverage. This includes approved deadlocks, cylinder locks, and security hardware. Homeowners and businesses gain peace of mind knowing their premises meet insurer specifications.
People
Hugh
Senior Locksmith
With over 15 years' experience, Hugh specialises in complex lock repairs and heritage property solutions. He combines traditional craftsmanship with modern techniques to deliver lasting security improvements for residential clients.
Ian
Lead Technician
Ian leads our mobile response team, handling emergency call-outs and commercial installations. His expertise in multi-point lock systems and security upgrades has earned multiple five-star reviews for technical proficiency and customer service.
Questions
Do you offer 24-hour emergency services?
Yes, we provide 24/7 emergency lockout assistance with response times typically under four hours. Additional charges apply for out-of-hours call-outs.
Can you repair antique locks?
Our specialists handle antique lock repairs and key replacements without damaging original mechanisms. We've successfully restored period locks for historic properties.
Are your locks insurance-approved?
All installations meet British Standard BS3621 requirements, ensuring compliance with general insurance policies for residential and commercial premises.
Do you serve remote Highland areas?
We cover the entire Highlands from Western Isles to Aberdeen, with mobile units equipped to handle 99% of jobs on first visits regardless of location.
What identification is required?
Photographic ID is needed before gaining access to premises, safes, or gun cabinets, and when changing locks or copying keys for security verification.
Reviews (7)
Michael Greer
Mar 06, 2021
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The key broke in the door lock. I was at work and my wife had our 2 kids with here. It was snowing and extremely cold. I called City locks and spoke to Ian. He said he was on his way and would be with her within the hour. He arrived within 20 minutes and gained entry into the house letting my wife and children inside straight away. He then replaced the lock and gave us the spare keys. I would definately use again and highly recommend. A local family business who is reliable, eager to help and was on time. Job was done and like new before he left and was very fairly priced. Thank Ian great job
Gill Sutherland
Feb 20, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Have used City Locks before, 1st class service delighted and highly recommeded
Service:Building lockout
Have used City Locks before, 1st class service delighted and highly recommeded
Service:Building lockout
Shona Marello Marello
Dec 21, 2020
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Positive:Professionalism,Punctuality,Quality,Value
First class, professional local business. Highly recommend 5*
Service:Repair hardware
First class, professional local business. Highly recommend 5*
Service:Repair hardware
Colin Baker
Nov 13, 2020
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Positive:Professionalism,Punctuality
Very good service, was here on time and very friendly, would recommend the service to anyone
Service:Installation
Very good service, was here on time and very friendly, would recommend the service to anyone
Service:Installation
Paul Phillips
Jun 07, 2020
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Positive:Professionalism,Punctuality,Value
Replace lock to cottage. Professional service - arrived when expected and decent price too. Recommended.
Service:Building lockout
Replace lock to cottage. Professional service - arrived when expected and decent price too. Recommended.
Service:Building lockout
Tracy Maclean
Oct 26, 2019
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Locked myself and 2 children out of house. Excellent service from start to finish. Ian arrived promptly and calmed situation and got us all into house. Couldn't recommend highly enough
Graham Gordon
Sep 17, 2019
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Wonderfully skilled professional locksmith who came to the rescue at very short notice to fix a front door that would no longer lock. Excellent careful workmanship and extremely helpful. Will definitely use again.