Business Details
38 Years
experience
Emergency
services
Your Trusted Heating & Boiler Specialists in New Forest
Tom Sutton Heating has been serving the New Forest and surrounding areas since 1988, establishing itself as a trusted provider of heating solutions. Our family-run business combines over three decades of experience with Gas Safe and OFTEC registered engineers, delivering expert boiler installations, repairs, and renewable energy systems. We prioritise customer satisfaction through 24/7 emergency support, transparent pricing, and a commitment to quality workmanship. Our team serves New Milton, Lymington, Bournemouth, Christchurch, and beyond, offering tailored heating solutions for both domestic and commercial properties. With a 5-star rating on Google and 9.9/10 on Checkatrade, we maintain rigorous safety standards and provide comprehensive maintenance plans.We specialise in modern system design for gas, LPG, oil, and renewable energy technologies, ensuring optimal efficiency and reliability. Our services include boiler breakdown response within 24 hours, competitive servicing packages, and smart thermostat installations. We pride ourselves on clear communication, no hidden fees, and delivering long-term value through extended warranties and fixed-price quotes. As part of SL Energy, we combine local expertise with industry-leading technical knowledge to meet evolving environmental standards.
Services
Boiler Installation
Boiler Repairs
Renewable Energy
Gas Heating
Nest Thermostat Installation
Details
- Year established: 1988
Highlights and features
- Fast reliable service with 24/7 emergency support
- Gas Safe and OFTEC registered engineers
- 5-star Google reviews and 9.9/10 Checkatrade rating
- Transparent pricing with no hidden fees
- Local expertise serving New Forest communities
Associations and certifications
- Gas Safe
- OFTEC
- Checkatrade
What people say
First class service
Very pleased with service
Would highly recommend
Professional service
Competitive pricing
Services
Boiler Installation
We specialise in A-rated boiler installations, offering Worcester Bosch and Alpha models with warranties up to 13 years. Our engineers ensure efficient setup for small to large properties, including magnetic filters and smart controls. Competitive pricing starts from 1,900 with flexible finance options available.
Boiler Repairs
Available 24/7 for urgent heating failures, our rapid response team resolves issues within 24 hours. We provide transparent pricing with a 95 diagnosis fee covering standard working hours. Servicing New Forest and surrounding areas, we repair all boiler types including gas, LPG, and oil systems.
Renewable Energy Solutions
We install air source heat pumps, solar thermal systems, and EV charging points. Our MCS-certified team helps customers access Boiler Upgrade Scheme vouchers. Solutions reduce energy bills by up to 340 annually while meeting environmental standards through modern, sustainable technology.
Boiler Servicing
We offer three service tiers from 85, including Landlord Gas Safety Certificates. Our Care Plans spread costs monthly with benefits like priority call-outs and free emergency plumbing. Regular servicing prevents breakdowns and maintains manufacturer warranties for optimal system longevity.
Smart Thermostat Installation
As certified Nest Pro installers, we integrate smart controls for improved energy efficiency. Our installations enable remote heating management via smartphone apps, reducing annual energy costs. We offer competitive deals on Google Nest thermostats for both new and existing heating systems.
People
Ronan Sutton
Managing Director
Ronan leads Tom Sutton Heating with over 15 years' experience in heating engineering. He specialises in renewable energy systems and oversees all installations to ensure technical excellence. His hands-on approach maintains the company's reputation for quality workmanship.
Elaine
Office Manager
Elaine coordinates customer bookings and service schedules, ensuring smooth operations. With extensive knowledge of boiler systems, she provides expert advice during initial consultations. Her organisational skills maintain the company's prompt service delivery.
Questions
Do you offer emergency boiler repairs?
Yes, we provide 24/7 emergency boiler repairs with a 24-hour response time. Our engineers are Gas Safe registered for safety and efficiency.
What areas do you cover?
We serve New Forest, Bournemouth, Southampton, Christchurch, Highcliffe, New Milton, Lymington, Ringwood, and surrounding Hampshire and Dorset areas.
Are your engineers certified?
All our engineers are Gas Safe and OFTEC registered, with MCS certification available for renewable energy installations through our partners.
Can I spread boiler costs monthly?
Yes, we offer flexible finance plans and Care Plans starting at £12/month, including servicing, parts, and emergency call-outs.
Do you install renewable heating systems?
We install air source heat pumps, solar thermal systems, and EV charging points, qualifying for government Boiler Upgrade Scheme vouchers.
What boiler warranties do you offer?
Warranties range from 7 to 13 years depending on package, with optional upgrades. All installations include magnetic filters and system inhibitors for longevity.
Reviews (4)
Alan Green
Dec 27, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Annual service carried out by Ronan with all the care and attention I had hoped for. On time, thorough, polite and totally professional. A pleasure to do business.
Service:Heating maintenance
Annual service carried out by Ronan with all the care and attention I had hoped for. On time, thorough, polite and totally professional. A pleasure to do business.
Service:Heating maintenance
Stephen James
Dec 22, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Tom Sutton Heating are always excellent. They have really knowledgeable workmen who are always super efficient. They are honest, reliable and do a great job. Many thanks!
Service:Heating maintenance
Tom Sutton Heating are always excellent. They have really knowledgeable workmen who are always super efficient. They are honest, reliable and do a great job. Many thanks!
Service:Heating maintenance
Chris Newman
Dec 14, 2021
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Positive:Professionalism
We only moved into this bungalow in March this year 2021 - I had no idea who could and would do a good reliable job so I asked a neighbour for a recommendation, he immediately said Ronan Sutton and a couple of hours later brought your tel number over. Great recommendation very please with service done. Thank you
We only moved into this bungalow in March this year 2021 - I had no idea who could and would do a good reliable job so I asked a neighbour for a recommendation, he immediately said Ronan Sutton and a couple of hours later brought your tel number over. Great recommendation very please with service done. Thank you
Hazel Bancroft
Nov 26, 2021
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Excellent work and no mess! All done in a few hours. Would recommend Tom Sutton Heating and Ronan , of course to anyone. Always use for Boiler service and a lovely reminder every year. Can't fault. Thank you .
Hazel Bancroft
Hazel Bancroft
