Business Details
37 Years
experience
Trusted Heating & Plumbing Suppliers in Southend-On-Sea
Established over 35 years ago, Direct Heating & Plumbing Merchants have built a reputation as one of the UK's leading independent heating and plumbing specialists. Our team combines decades of industry experience with a commitment to providing high-quality products and expert advice tailored to each customer's needs. With three fully stocked branches in Southend, Chelmsford, and Benfleet, we serve both trade professionals and homeowners across Essex and surrounding areas. Our extensive inventory includes over 9,000 boiler spares, a comprehensive range of heating systems from trusted manufacturers like Worcester and Vaillant, and complete bathroom solutions. We pride ourselves on offering next-day delivery within a 30-mile radius, supported by our own fleet of drivers, while maintaining high standards of customer service. Our staff's technical expertise, developed through long-standing relationships with industry leaders, ensures customers receive reliable guidance on product selection and system design.From CAD drawings for complex installations to practical advice on energy-efficient controls, we provide solutions that balance performance with cost-effectiveness. Our investment in computer-aided design tools enables precise underfloor heating calculations, demonstrating our commitment to staying at the forefront of technological advancements in the sector. This combination of product knowledge, service excellence, and operational efficiency has allowed us to maintain competitive pricing without compromising on quality. As an authorised Honeywell dealer, we reinforce our position as a trusted partner for both residential and commercial heating and plumbing requirements.
Services
Gas Boilers
Oil Boilers
Electric Boilers
Radiators
Heated Towel Rails
Underfloor Heating
Hot Water Storage
Control Systems
Water Heaters
Solar Panels
Details
- Year established: 1989
Highlights and features
- We offer over 35 years of expertise in heating and plumbing solutions
- Our next-day delivery ensures timely project completion
- Expert staff provide tailored advice for your needs
- Extensive stock availability across three branches
- We serve customers in Southend, Chelmsford, Benfleet, and surrounding areas
Associations and certifications
- Honeywell
Services
Boiler Spares
We stock over 9,000 boiler spare parts from 30+ manufacturers, including Worcester and Vaillant. Our direct accounts with suppliers ensure availability of common and specialist components. Expert staff help identify correct parts for all boiler types, with next-day delivery available within 30 miles of our branches.
Plumbing Products
Our branches carry comprehensive plumbing supplies including pipes, fittings, soil and waste systems, and shower pumps. We stock major brands like PolyPipe and Salamander, offering everything from basic sundries to advanced pressure-boosting solutions. Technical advice supports selection of appropriate materials for domestic and commercial projects.
Heating Systems
We supply complete heating systems including gas, oil, and electric boilers with radiators and controls. Our inventory covers standard and designer models from leading manufacturers. Computer-aided design services calculate precise BTU requirements for efficient underfloor heating installations, ensuring optimal performance and energy efficiency.
Bathroom Supplies
Our showrooms display extensive bathroom products including sanitary ware, showers, and modular furniture. Expert consultants provide free initial consultations and quotes for complete bathroom renovations. We offer competitive pricing on contemporary and traditional designs with access to special order items for bespoke requirements.
Hot Water Storage
We supply direct and indirect hot water cylinders from industry-leading manufacturers in various capacities. Our selection includes unvented and vented systems suitable for different property types. Technical support ensures correct sizing and specification for both residential and commercial hot water needs.
People
Craig Kennet
Southend Branch Manager
With extensive industry knowledge, Craig manages our flagship Southend branch. He oversees daily operations and ensures customers receive expert advice on heating and plumbing solutions. His team maintains the branch's reputation for comprehensive stock and professional service.
Dave West
Bathrooms Manager
Dave leads our bathroom department, providing specialist guidance on complete bathroom solutions. He coordinates showroom displays and ensures competitive pricing on contemporary and traditional bathroom products. His expertise covers both standard installations and bespoke design requirements.
Gary Wheeler
Chelmsford Branch Manager
Gary manages the Chelmsford branch, focusing on maintaining extensive boiler spares and heating product availability. He ensures efficient order processing and provides technical advice to both trade and domestic customers across the Chelmsford area.
Paul Gibbons
Benfleet Branch Manager
Paul oversees operations at our Benfleet branch, specialising in profile boiler spares and plumbing products. He manages stock levels and supports customers with product selection, leveraging his industry experience to maintain high service standards.
Jamie Mitchell
Ipswich Branch Manager
Jamie manages the Ipswich branch, coordinating supply of heating and plumbing products to trade and domestic customers. His focus includes maintaining strong manufacturer relationships and ensuring competitive pricing on essential components and systems.
Questions
Will your team have technical expertise about boilers?
Yes, our staff have extensive boiler knowledge and can advise on system selection and component requirements.
Do you offer next-day delivery?
We provide next-day delivery within 30 miles of each branch using our own drivers and courier service.
Can I order over the phone?
Existing account holders can place telephone orders. Non-account holders need to pay in-store before delivery.
Do you have CAD design capabilities?
Yes, we offer CAD drawings for underfloor heating systems and other installations to assist contractors and plumbers.
What are your opening hours?
We're open Monday-Friday 7:30-17:30, Saturdays 8:00-12:00, and closed Sundays.
Do you stock major brand products?
We stock leading brands including Worcester, Vaillant, Baxi, Ideal, Viessman, Honeywell, and Drayton.
Reviews (2)
David
Jun 05, 2018
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After being told I could return my item at time of purchase I was then refused a refund when returning item.
Paulcan
Sep 23, 2017
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Had exactly what I needed in stock and instantly, fair price cheaper than on the net at other stores
Cheers guys tonight I have hot water!!
Cheers guys tonight I have hot water!!
