Business Details
19 Years
experience
Emergency
services
Your Trusted St Albans Plumbing Experts
Established in 2007 by Mark Smith and John Tabor, Baker Smith has grown from a two-man team to one of the UK's most respected plumbing and heating companies while maintaining our local community focus. Our 30+ years of combined experience enables us to deliver exceptional service across boiler installations, emergency plumbing, and gas safety certifications. As Which? Trusted Traders and Gas Safe Registered engineers, we prioritise quality workmanship and transparent pricing, with a 12-month labour guarantee on all installations. Our team of qualified professionals handles everything from minor repairs to complete bathroom renovations, serving residential and commercial clients across Hertfordshire and beyond.We maintain 24/7 emergency availability while ensuring same-day appointments for standard services. Our commitment to excellence extends to staff training and customer communication, with partners like John Lewis Home Solutions endorsing our service standards. Supporting local charities including Transitions U.K. and the British Heart Foundation reflects our community values. With thousands of five-star reviews, we combine technical expertise with a customer-centric approach that values clear communication and lasting solutions.
Services
Boiler Installation
Emergency Plumbing
Gas Safety Certificates
Leak Detection
Central Heating
Details
- Year established: 2007
Highlights and features
- Over 30 years combined experience in plumbing and heating
- 24/7 emergency service with same-day appointments
- Transparent pricing with no hidden costs
- Gas Safe Registered and Which? Trusted Traders approved
- 12-month guarantee on all installation work
Associations and certifications
- Gas Safe Register
- Which? Trusted Traders
What people say
Excellent service
Polite professionals
Prompt response
Fair pricing
Quality workmanship
Services
Boiler Installation
Our Gas Safe Registered engineers install modern, energy-efficient boilers with up to 10-year warranties. We handle complete system replacements and upgrades for residential and commercial properties. All installations include magnetic filters and come with a 12-month labour guarantee.
Emergency Plumbing
Available 24 hours a day for urgent issues like burst pipes and boiler failures. Our rapid response team typically arrives within 2 hours and offers transparent pricing with no premium charges for out-of-hours service.
Gas Safety Certificates
We provide Gas Safety Record certifications for landlords and homeowners. Our engineers conduct thorough inspections of gas appliances and pipework, with digital certificates available for immediate download.
Leak Detection
Using thermal imaging and acoustic detection, we identify hidden leaks in walls and floors. Our non-invasive techniques minimise property damage while ensuring complete resolution of water loss issues.
Central Heating
From system flushes to complete installations, we optimise heating efficiency with modern components. Our services include radiator upgrades, underfloor heating, and smart thermostat integration for improved temperature control.
People
Mark Smith
Technical Director
With over 25 years in plumbing, Mark oversees quality control and complex installations. He established Baker Smith in 2007 and maintains hands-on involvement in customer service and staff training.
John Tabor
Operations Manager
Co-founder John manages daily operations and emergency response coordination. His 20+ years of plumbing experience ensures efficient service delivery across Hertfordshire and surrounding areas.
Questions
What areas do you cover for plumbing services?
We serve St Albans, Hertfordshire, London Colney, Hatfield, and Harpenden with 2-hour emergency response times.
Are your engineers Gas Safe registered?
Yes, all our heating engineers hold current Gas Safe registrations and undergo annual compliance training.
Do you offer guarantees on your work?
We provide a minimum 12-month guarantee on labour and pass on manufacturers' warranties for parts used.
Can you handle urgent plumbing emergencies?
Our 24/7 emergency service responds to burst pipes, boiler failures, and gas leaks with no additional charges.
How do I book a boiler service?
Contact us via phone or website to schedule same-day or next-day appointments with our certified engineers.
Are your prices transparent?
Yes, we provide clear written quotes before work starts with no hidden fees or unexpected charges.
Reviews (4)
Julie Morris
Nov 30, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Replaced/relocated an old rad with heated towel rail and installed a new vanity unit/tap much better than that old pedestal 2 tap sink. Really pleased with the thoroughness & quality of the work. So pleased to have followed a recommendation to Baker Smith!
Replaced/relocated an old rad with heated towel rail and installed a new vanity unit/tap much better than that old pedestal 2 tap sink. Really pleased with the thoroughness & quality of the work. So pleased to have followed a recommendation to Baker Smith!
Susannah K.
Nov 28, 2021
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They came the same day, to deal with a leak into the kitchen from the bathroom. The engineer had to take off tiles from a makeshift bath panel to access the leak - he asked my permission and I had to agree but I was worried about how awful it would look afterwards. I need not have worried. After fixing the leak, he stuck the tiles back on and used some sealant to replace the grouting. If you look at the area you can see something has happened but it is much better than I had hoped. He was also a very pleasant young man and our dogs liked him too.
Gemma Bertram
Jun 04, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Very professional from start to finish. The work was completed quickly and always left tidy at the end of the day. Also completed wall tiling in the bathroom before fitting the shower. Would highly recommend this company to anyone.
Service:Shower installation
Very professional from start to finish. The work was completed quickly and always left tidy at the end of the day. Also completed wall tiling in the bathroom before fitting the shower. Would highly recommend this company to anyone.
Service:Shower installation
Ryan Forster
May 04, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Fantastic service as per usual. After our home emergency cover sent out a plumber who didn't have a single part, we found out we could source our own trades. Called on Sunday morning and within an hour the plumber was here and the pipe leak resolved. Day or night, Baker Smith are who you need!
Service:Pipe repair
Fantastic service as per usual. After our home emergency cover sent out a plumber who didn't have a single part, we found out we could source our own trades. Called on Sunday morning and within an hour the plumber was here and the pipe leak resolved. Day or night, Baker Smith are who you need!
Service:Pipe repair
