Business Details
Emergency
services
Emergency Locksmith Services in Epsom & Surrey
Established in Epsom, Surrey, About-Turn Locks is a family-owned and operated locksmith business led by master locksmith John Brewer. With decades of combined experience in the industry, we specialise in UPVC and composite door repairs, emergency lockout solutions, and comprehensive security upgrades for both domestic and commercial properties. Our commitment to providing a fast, reliable, and trustworthy service has earned us a strong reputation within the local community, reflected in our five-star customer testimonials. We prioritise transparency, offering fixed pricing with no hidden fees, and pride ourselves on avoiding the pitfalls of national franchises by delivering direct, personalised service. Our expertise extends to advanced security solutions, including anti-snap cylinders, multi-point locking systems, and insurance-compliant upgrades, ensuring our clients' properties remain secure against evolving threats.As a locally based business, we understand the unique security needs of Surrey and South West London residents and businesses, enabling us to provide tailored advice and rapid response times. Our dedication to customer satisfaction is unwavering, with every service backed by a 12-month parts guarantee and a commitment to resolving issues with minimal disruption. We actively engage in community education about burglary prevention, sharing practical tips to enhance home security, and believe in building long-term relationships through integrity and exceptional service. Whether you require emergency assistance, routine maintenance, or comprehensive security upgrades, About-Turn Locks combines technical expertise with a personal touch to deliver solutions that protect what matters most.
Services
Emergency Locksmith
UPVC Door Repairs
Key Cutting
Lock Installation
Security Upgrades
Burglary Repairs
Anti-Snap Cylinders
Multi-Point Locks
Nightlatch Fitting
Door Hardware Replacement
Highlights and features
- We are a local family-owned business with deep Surrey roots
- Competitive pricing with no hidden fees or middlemen
- 24/7 emergency service with typical 30-minute response times
- No call-out charges for all locksmith services
- Direct contact with the locksmith - no impersonal call centres
Associations and certifications
- BSI Group (BS 3621)
What people say
Fast and efficient service
Reliable and trustworthy
Competitive pricing
Expert technical knowledge
Excellent customer care
Services
Emergency Locksmith
Our 24/7 emergency locksmith service provides rapid response for lockouts, broken keys, and urgent security repairs. With typical arrival times under 30 minutes, we use non-destructive entry techniques to regain access to properties while maintaining door integrity. Clients benefit from immediate assistance without call-out charges, with all work guaranteed for 12 months.
UPVC Door Repairs
Specialist repairs for UPVC and composite doors, including multi-point locking systems, hinge adjustments, and weather seal replacements. We restore full functionality to jammed or stiff locks while maintaining security standards. Our service includes British Standard compliance checks and upgrades to enhance long-term durability and energy efficiency.
Security Upgrades
Comprehensive security improvements including anti-snap cylinder installations, BS3621-compliant lock replacements, and multi-locking systems. We assess existing vulnerabilities and implement tailored solutions to meet insurance requirements, with options for high-security key systems that prevent unauthorised duplication.
Key Cutting
On-site key cutting service for all lock types, including high-security keys requiring authorisation. We maintain a comprehensive inventory of key blanks for immediate replacements, including specialist keys for commercial properties, digital locks, and restricted key systems that enhance security through controlled duplication.
Burglary Repairs
Post-burglary repair service that restores damaged locks and doors to full security compliance. We work with insurance companies to facilitate claims and implement enhanced security measures during repairs. Our approach combines immediate security restoration with long-term prevention strategies to protect against future incidents.
People
John Brewer
Master Locksmith
John Brewer, owner of About-Turn Locks, brings decades of specialist experience in UPVC door security and emergency locksmith services. With expertise in advanced lock systems and burglary prevention, he provides expert consultations and hands-on service, ensuring each client receives tailored security solutions backed by comprehensive guarantees.
Questions
What areas do you cover?
We serve Epsom, Ashtead, Leatherhead, Esher, Oxshott, Claygate, Tadworth, Fetcham, Chessington, and all surrounding areas of Surrey and South West London.
Do you offer 24/7 emergency service?
Yes, we provide 24 hours a day, 7 days a week emergency locksmith services with no additional charges for out-of-hours callouts.
Are your locks insurance approved?
We install BS3621-compliant locks that meet insurance requirements, with documentation provided to ensure your home insurance remains valid.
Can you repair broken door locks?
Yes, we specialise in repairing all types of UPVC and composite door locks, including multi-point systems, with same-day service available.
Do you offer security advice?
We provide free security assessments and practical burglary prevention tips, including recommendations for door hardware upgrades and home security practices.
What payment methods do you accept?
We accept all major credit/debit cards, cash, and bank transfers, with transparent pricing and no hidden fees for any services.
Reviews (4)
Luke Whitelock
Jun 18, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Brilliant service, with great knowledge! Thank you very much!
Service:Repair hardware
Brilliant service, with great knowledge! Thank you very much!
Service:Repair hardware
Geoffrey Hunt
May 01, 2021
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Absolutely fantastic service from John on our uPVC doors, which were practically hanging off the wall. We had been concerned we needed to replace the whole doors but John has secured them and gave excellent advice on future management of the issue. John was upfront about the accurate costs and courteous, with no mess left whatsoever. Can't recommend highly enough, thank you!!
Lucy Roebuck
Apr 28, 2021
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John came to my house this morning to fit a new bolt to the wooden front door (I like to bolt the door at night and the old one had broken). He advised that I also needed the Yale latch adjusting, to stop the door from rattling. He did both jobs, sorting out the existing latch and fitting the new bolt. I am really pleased with the results and would definitely have him back in the future should any further issues arise.
Giselle Wearing
Mar 23, 2021
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If I could leave a 6 star review I would. John was extremely professional. He gave us really good advice and really knew what he was talking about. I wouldn't hesitate to recommend him and use him again if I needed to. He doesn't have a call out charge and his prices are really fair . Thank you for your help and your professionalism.
