Business Details
16 Years
experience
Emergency
services
Trusted Appliance Repairs on the Isle of Wight
Established in 2010, Diamond Isle Appliances has built upon over four decades of combined expertise from its predecessor companies to become the Isle of Wight's trusted domestic appliance repair specialists. Our family-run business combines technical proficiency with a commitment to community service, offering repairs, installations, and Portable Appliance Testing (PAT) across the entire island. With Samsung accreditation and partnerships with emergency services, we deliver reliable solutions for washing machines, fridge freezers, ovens, and more. Our reputation, sustained through word-of-mouth recommendations, reflects our dedication to transparent pricing, genuine spare parts, and 24/7 emergency support.We prioritise customer education, providing troubleshooting advice and cost estimates before any work begins, ensuring informed decisions. Covering all postcode areas from Newport to Yarmouth, our engineers carry extensive spare parts inventory to minimise repair delays. Backed by 45 years of local experience, we balance technical excellence with compassionate service, understanding the critical role appliances play in household safety and comfort.
Services
Washing Machine Repairs
Fridge Freezer Repairs
Oven & Hob Repairs
PAT Testing
Samsung Appliances
Details
- Year established: 2010
Highlights and features
- We offer 45 years of combined experience in domestic appliance repairs
- Our engineers carry common spare parts to avoid repeat visits
- We provide transparent pricing estimates before any repair work
- We support emergency services with dedicated Blue Light discounts
- We cover all Isle of Wight postcode areas including remote locations
Associations and certifications
- Samsung Service Agent
What people say
Prompt response
Great service
Excellent fast efficient response
Courteous and prompt service
Saved us buying new appliance
Services
Washing Machine Repairs
Professional diagnosis and repair of all washing machine brands including Samsung and LG. Our engineers carry common spare parts to complete repairs in a single visit. We provide upfront pricing and technical advice for drum issues, electronic faults, and water ingress problems.
Fridge Freezer Repairs
Comprehensive cold appliance servicing covering temperature regulation, compressor issues, and defrost system faults. We offer emergency call-outs and on-site diagnostics to prevent unnecessary replacements. Our technicians handle both modern electronic models and older mechanical systems.
Oven & Hob Repairs
Specialist repair service for electric and gas ovens, hobs, and cooker hoods. We fix heating element failures, electronic control issues, and safety mechanism faults. Our service includes safety checks to ensure continued safe operation of high-temperature appliances.
PAT Testing
Portable Appliance Testing for domestic and commercial clients across the Isle of Wight. Our certified engineers conduct thorough safety inspections and provide documentation for insurance compliance. Testing covers earth continuity, insulation resistance, and lead integrity checks.
Samsung Appliances
Samsung-approved repair service for out-of-warranty appliances. We use genuine Samsung spare parts and diagnostic tools to maintain manufacturer standards. Our accreditation ensures proper servicing of complex electronic systems while preserving residual warranty coverage on repaired components.
Questions
Do you cover all areas of the Isle of Wight?
Yes, we provide appliance repairs across all postcode areas from Newport to Yarmouth with no additional charges for remote locations.
Can you repair appliances outside warranty?
We specialise in out-of-warranty repairs for all major brands including Samsung, LG, and Beko using genuine replacement parts.
Are emergency repairs available?
Our 24/7 answering service ensures urgent appliance issues receive priority scheduling with engineers available day or night.
Do you provide price estimates before repairs?
We always provide transparent pricing over the phone after discussing fault symptoms, with no hidden charges for call-outs or diagnostics.
Can you help with spare parts supply?
We supply genuine manufacturer spare parts for most UK brands and can source specialist components upon request for DIY repairs.
Do you support emergency service personnel?
We offer exclusive Blue Light discounts for NHS, police, fire, and military personnel as a token of appreciation for their service.
Reviews (7)
Pat Brown
Aug 07, 2021
Report
I received a replacement oven which needed to be put in place of my old oven. The old oven had to be taken out and disconnected and disposed of and the new complicated - this morning. Aoven had to be fitted into the gap. I only phoned yesterday and the company called to say they would sort it today.. A very efficient job would recommend them .
James Crompton
Jan 01, 2021
Report
Absolute waste of time never answer the phone or reply to messages came to do a job today on Samsung warranty and I don't know what theve done but they havnt fixed what they where supposed to even tho they told me they where replacing the part and I even confirmed what they where doing. Shambles avoid at all costs!
H. Baker
Aug 30, 2020
Report
Never turn up when they are booked to do so. I had them for a repair through Argos, they told Argos that they had been to my house and found nothing wrong with my washing machine, ACTUALLY, they NEVER EVEN CAME!!!!!!
Family Sutton
Jun 07, 2020
Report
Came the next day, rang in advance and fixed the machine there and then.
Service:Washing machine repair
Service:Washing machine repair
Joseph Kelman-Martin
Sep 26, 2019
Report
Worst company I have ever tried to deal with, nobody ever answers the phone, 3 times they have been out to replace what's apparently broken and still my washer dryer doesnl not work... I dont think they have an actual clue about washing machines 6 months I have been without and still currently trying to get hold of them, they are an embarrassment of a company and should be ashamed.
John Springate
Nov 12, 2018
Report
My experience was that they are difficult to get on the phone, poor at returning messages, dont keep you adequately informed as to anticipated arrival time in their long time slot. Then, after a month and a half of delay and prevarification, they turned up with the wrong spare part having failed to check it on receipt from the manufacturer. So no progress whatever nearly 2 months after the fault was first reported. Otherwise a great firm.
Merv Cox
May 27, 2018
Report
I had a great service from David the engineer who came a repaired our washing machine. Great service arrived on time . what more can you ask for.
