Business Details
17 Years
experience
Emergency
services
Emergency & Residential Locksmith Services in St Helens
Established in 2009, Lockkeys Locksmith Services is a family-owned business serving St Helens and surrounding areas. We specialise in residential and commercial locksmith solutions, combining technical expertise with a commitment to local service. Our team provides emergency assistance, lock replacements, and security upgrades, prioritising transparency in pricing and customer education. With decades of combined experience, we adhere to British Standards for security installations and maintain membership in the St Helens Trader Register. Our approach focuses on rapid response times, ethical practices, and long-term reliability, ensuring clients receive tailored solutions that meet both practical and insurance requirements. 
Services
Emergency Locksmith
Lock Replacement
UPVC Door Repairs
Anti-Snap Locks
Security Surveys
Details
- Year established: 2009
Highlights and features
- Family-owned business with local knowledge since 2009
- No call-out fees or VAT on services
- Transparent fixed-price quotations before work commences
- 24/7 emergency response within 30 minutes
- British Standard-compliant security installations
Associations and certifications
- St Helens Trading Standards Register
Services
Emergency Locksmith
Immediate response for residential and commercial lockouts. Specialising in non-destructive entry techniques for UPVC doors and emergency lock replacements. Available 24/7 with average response times under 30 minutes. Services include key extraction, lock picking, and temporary security solutions.
Anti-Snap Locks
Installation of 3-star diamond-grade anti-snap cylinders meeting British Standards. Expert advice on burglary prevention and lock security grading. Includes replacement of vulnerable euro cylinders and multi-point locking systems for enhanced door security.
UPVC Door Repairs
Comprehensive repairs for multipoint locks, handles, and alignment issues. Diagnostic service for faulty mechanisms and professional realignment of door components. Covers both domestic and commercial UPVC door systems with guaranteed parts and labour.
Lock Replacement
Full lock replacement service including mortice, rim, and euro cylinder models. Supply and fit options with security grading advice. Special rates for landlords and bulk replacements. Includes key duplication services for upgraded systems.
Security Surveys
Free property security evaluations identifying vulnerabilities in existing lock systems. Tailored recommendations for insurance compliance and enhanced protection. Covers door, window, and outbuilding security with prioritised upgrade suggestions.
People
Derek Mercer
Owner & Lead Locksmith
With over 45 years' experience in security systems, Derek established Lockkeys in 2009. Specialises in UPVC door mechanisms and emergency access solutions. Directly manages field operations and technical training.
Pam Mercer
Co-Owner & Operations Manager
Supports day-to-day business operations and customer service. Coordinates training programs and maintains quality control standards across all services provided by the family-run business.
Questions
Do you charge call-out fees?
No, we operate a transparent pricing policy with no call-out charges or VAT for our services.
How quickly can you respond to emergencies?
We guarantee arrival within 30-45 minutes for emergency lockouts in St Helens and surrounding areas.
Are your locks insurance-approved?
We install British Standard-compliant and 3-star diamond-grade anti-snap locks meeting insurance requirements.
Do you offer commercial locksmith services?
Yes, we provide master key systems, security surveys, and bulk lock replacements for business clients.
Can you repair existing locks?
We assess whether repairs or replacements offer better long-term value before undertaking any work.
Videos
Reviews (6)
Stop-Loss Wanted
Dec 30, 2021
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Derek came out to our property after an attempted break in to replace our damaged locks and replace all other doors with secure anti-snap locks. Derek took the time to explain exactly how the burglars had broken the old locks due to their vulnerabilities. Also offered to replace the broken locks with temporary locks if he could not immediately source the correct size anti-snap cylinders, that way we could at least secure the doors again until anti-snap cylinders were in fitted. Would not hesitate to recommend Derek for all your locking needs and would urge all to replace locks with more secure
Philip Platt
Dec 04, 2021
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I called at 9am regarding a broken lock mechanism on my patio doors, Derek came round with his colleague at 12:30, diagnosed the issue, sorted the part, fitted and done by 14:30.
Superb service, very knowledgeable and nice fellas.
Superb service, very knowledgeable and nice fellas.
Kevin Dean
Nov 28, 2021
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Excellent service, left everything in better working order than when the door was originally fitted. Highly recommended and excellent value.
Joanne Morgan
Nov 14, 2021
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I contacted Derek after my front door wouldn't open. He listened to what I had to say and told me it would be one of two things and gave me an instant quote for both with no hidden costs. He came out within an hour with Jim and they were the most friendly and genuine people and helped me out so much. Would definitely recommend to everyone. Thank you
Ann Roberts
Nov 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Derek responded very quickly and did a great job at a great price, would definitely recommend.
Derek responded very quickly and did a great job at a great price, would definitely recommend.
Graham Barlow
Sep 13, 2021
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Positive:Quality,Responsiveness,Value
Derek came on time and replaced the misaligned barrel in no time. Friendly reliable and efficient. Highly recommended
Derek came on time and replaced the misaligned barrel in no time. Friendly reliable and efficient. Highly recommended
