Business Details
11 Years
experience
Your Trusted Hot Tub & Spa Supplier in Manchester
Tubs Direct was established in 2015 as the North West's largest hot tub and spa superstore, located in Bury, Manchester. Our team of five experts is dedicated to helping customers select the perfect hot tub, swim spa, or mini pool, ensuring informed decisions throughout the process. We pride ourselves on offering free nationwide delivery, competitive pricing, and a 14-day delivery guarantee for in-stock products. Our commitment to customer satisfaction extends to financing options, after-sales support, and nationwide installation services, including specialist equipment for challenging locations. With a focus on energy-efficient models and premium brands like Platinum Spas, we combine product quality with exceptional service.Our showroom features a comprehensive range of hot tubs, from compact 2-person models to luxury 8-person options, alongside swim spas and mini pools. Customer testimonials highlight our knowledgeable team, reliable delivery, and post-purchase support as key differentiators. We maintain transparency in pricing, with no hidden fees, and prioritise customer education on product features and maintenance. Our partnerships with leading manufacturers ensure access to advanced technology, such as ozone water clarification systems and energy-efficient designs. As an authorised Platinum Spas partner, we uphold industry standards while delivering tailored solutions for residential and commercial clients.
Services
Hot Tubs
Swim Spas
Mini Pools
Heat Pumps
Servicing
Details
- Year established: 2015
Highlights and features
- We offer free nationwide delivery with expert installation support
- Our team of five specialists provides tailored product recommendations
- 14-day delivery guarantee for in-stock hot tubs and spas
- Nationwide servicing and maintenance plans available
- Competitive financing options for all customers
What people say
Friendly and knowledgeable
Prompt delivery
Excellent service
Helpful support
Great deals
Services
Hot Tubs
We offer a comprehensive range of hot tubs from compact 2-person models to luxury 8-person options. Our inventory includes energy-efficient 13-amp models and high-capacity 40-amp variants with advanced features like ozone water clarification systems. Customers benefit from free nationwide delivery, expert installation guidance, and access to maintenance plans tailored to their specific models.
Swim Spas
Our swim spas combine swimming pool functionality with hot tub relaxation features. Available in capacities ranging from 3 to 10 people, these units feature advanced counter-current systems for year-round aquatic exercise. We provide expert consultation on space requirements, power supply options, and installation considerations for both residential and commercial properties.
Mini Pools
We supply premium mini pools designed for home fitness and hydrotherapy. Our Platinum Spas models feature either river jet or turbine systems, offering adjustable resistance levels for swimming and rehabilitation. Installation support includes site assessment and electrical requirements planning to ensure optimal performance.
Heat Pumps
We provide energy-efficient heat pump solutions for hot tub temperature maintenance. Our Aquark range includes 7KW to 11KW models that reduce energy consumption while maintaining consistent water temperatures. Expert installation ensures optimal performance and integration with existing spa systems.
Servicing
We offer comprehensive servicing packages for all hot tub and spa models. Our maintenance plans include quarterly water testing, component inspections, and filter replacements. Nationwide coverage ensures prompt support for both residential and commercial clients, with emergency repair options available.
Questions
Do you offer nationwide delivery for hot tubs?
Yes, we provide free nationwide delivery for all hot tubs, swim spas, and mini pools with specialist equipment available for challenging locations.
What payment options are available?
We offer competitive financing options alongside standard payment methods, with flexible terms for residential and commercial customers.
How long does delivery take?
In-stock items typically deliver within 14 days, with specialist installation teams coordinating schedules to match customer availability.
Do you provide servicing after purchase?
Yes, we offer maintenance plans and nationwide servicing for all hot tubs and spas, including emergency repair options.
Can I visit your showroom?
Our Bury showroom is open seven days a week with expert staff available for product demonstrations and consultations.
Reviews (7)
Nick Fielding
Dec 21, 2021
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Absolutely shocking experience from day one with so called company. Avoid at all costs. Go a few mile up the road and pay a bit more for the service you deserve.
Had my tub serviced and it not worked since and now they want 80 Call out charge to put right whatever they have broke. Had it serviced whilst in warranty but never got to use the tub for a fortnight. Came to use it and it won't heat up. Now seeking legal advice
Had my tub serviced and it not worked since and now they want 80 Call out charge to put right whatever they have broke. Had it serviced whilst in warranty but never got to use the tub for a fortnight. Came to use it and it won't heat up. Now seeking legal advice
Julia Willsmer
Dec 15, 2021
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Excellent communication and service. We had to wait quite a while for our hot tub ( not their fault just too much demand!) but they kept us informed of progress. Once the tub arrived delivery and installation went really well and the aftercare service was really great. I would highly recommend them
Mike Old
Nov 27, 2021
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Just had our first year service with Tubs Direct. Darren the service engineer has been excellent. His attention to detail and overall attitude was a credit to the company. Gave us some excellent advice and tips going forward to get the best out of the hot tub. Would definitely recommend to others.
Philip Gibbs
Nov 27, 2021
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Really positive experience and the epitome of fantastic customer service. It is not always perfect sales experiences that define great customer service but how problems are dealt with when they do arise. We ordered a BeWell Spa on a special order and were given a lead time of 26 weeks. This did slip back a couple of months but this was beyond the control Tubs Direct - they are in the hands of the supplier or importer. Having read some of the other feedback comments around communication I can honestly say that this was not my experience. The negative feedback has clearly been taken on board and
Trevor Green
Oct 16, 2021
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Just had our hot tub under a month now and we are thrilled to bits with it, the quality and standard are fantastic value for money. We found the team at Bury are very friendly, helpful and knowledgeable along with an excellent delivery and installation team. Would definitely recommend Tubs Direct if you are looking to buy a hot tub.
Julianne Templin
Oct 13, 2021
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Took delivery of hot tub yesterday and can honestly say that from start to finish the service has been exceptional. My initial visit to the showroom was brief as I just wanted to have a quick look and was not ready to make a purchase but Melissa was very welcoming and informative and honestly answered some questions I had and clearly explained the… purchasing journey once we were ready. I then returned to place an order after researching online and deciding that the Kenya hot tub would be suitable for us. Alas it was not to be as the option we wanted was no longer available but the salesman
Lily Moore
Sep 29, 2021
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We had our Bewell Fiji Elite Hot Tub delivered and fitted yesterday and we are over the moon with this tub. The customer service we have experienced has been fantastic and we would highly recommend this company. Excellent communication from start to finish. Thank you to Rob and Melissa and all the team at Tubs Direct
