The health and wellbeing of both our staff and customers is always our priority. As we are the approved repair specialists for the manufacturer's warranty, and the only approved service and repair specialists for our Aftercare Plan customers - this suspension of service is causing some difficulties.
Hot tub or exercise pool ownership is often for health reasons - any loss of use may adversely affect a customer's health. We've carried out a comprehensive review of our work practice in consultation with our engineers. Our engineers' decision to work during this reduced service period is being made on a voluntary basis, and on the condition that the following rules are adhered to by everyone.
HTA will ensure that our engineers' vans are stocked with protective face masks, disposable gloves and industrial hand sanitiser. A 2-meter distance between you and our engineer must always be maintained, and only one person from your household should interact with the engineer during their visit.
Hot tub or exercise pool ownership is often for health reasons - any loss of use may adversely affect a customer's health. We've carried out a comprehensive review of our work practice in consultation with our engineers. Our engineers' decision to work during this reduced service period is being made on a voluntary basis, and on the condition that the following rules are adhered to by everyone.
HTA will ensure that our engineers' vans are stocked with protective face masks, disposable gloves and industrial hand sanitiser. A 2-meter distance between you and our engineer must always be maintained, and only one person from your household should interact with the engineer during their visit.
Services
Phone-bg fill:none; Asset 146 0800 849 2468
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You might have recently purchased a spa from a HotSpring showroom, or you may be in the process of moving to a new home and want to take your beloved hot tub with you. As HotSpring(R) specialists, our technicians' vans are stocked with most spare parts, and it's likely that we'll be able to repair your spa on our first call-out.
Repair
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We believe in transparency and simplicity, so you won't be surprised by mileage charges because we navigated around a gridlocked motorway to reach you on time. Our service technicians are factory trained and shadow a senior team member until we're satisfied that they're qualified. We demand high standards from our staff.
Servicing
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Poor water chemistry is a major contributor towards component failure. A regular service, by trained technicians, will reduce this risk and save you precious time. Any signs of wear or defect in components are often hidden. Our engineers can identify them so that you can purchase replacements before they've contributed to an expensive repair.
Extended Warranty
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This type of repair can result in several hours of labour, and possibly multiple visits, to repair it. We work with HotSpring(R) products every day, and we know the high standard of their manufacturing process. However, every owner's lifestyle and available spare time to maintain their water is different.
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