Business Details
18 Years
experience
Emergency
services
Hot Tub Installation & Repair Experts in Chelmsford
Established as independent HotSpring specialists, we deliver expert hot tub installation, repair, and servicing across England and Wales. Our factory-trained technicians carry manufacturer-approved parts to resolve most issues during initial visits, supported by a fleet of Hiab-equipped vehicles for challenging deliveries. With over 40 years of combined industry experience, we offer tailored maintenance plans and Spa Shield extended warranties to protect against unexpected faults.Our team's technical expertise ensures optimal water chemistry management and component longevity, while our transparent pricing structure eliminates hidden mileage charges. As an authorised HotSpring service provider, we combine manufacturer standards with personalised customer support to maintain your spa's performance and value.
Services
Hot tub installation
Emergency repairs
Preventative servicing
Extended warranties
Water chemistry testing
Component replacement
Spa delivery
Custom maintenance plans
Fault diagnostics
Accessories supply
Details
- Year established: 2008
Highlights and features
- Factory-trained technicians with HotSpring-approved expertise
- Nationwide coverage across England & Wales including London
- Transparent pricing with no hidden mileage charges
- Spa Shield extended warranty for post-manufacturer protection
- Same-day repair capability for 85% of service calls
Associations and certifications
- HotSpring
What people say
First class experience
Very professional
Complete satisfaction
Prompt repairs
Expert knowledge
Services
Hot Tub Installation
Our specialist delivery team handles complex hot tub installations using Hiab-equipped vehicles. We assess access routes with photographic surveys, construct temporary ramps when needed, and ensure electrical safety compliance. The process includes water filling, equipment testing, and customer training on operation and maintenance.
Emergency Repairs
Available 24/7 for urgent issues, our engineers carry most HotSpring spare parts for same-day repairs. We diagnose electrical faults, leaks, and component failures using manufacturer-approved procedures. The service includes safety testing and water chemistry rebalancing to restore full functionality.
Preventative Servicing
Tailored servicing options include deep cleaning, component inspections, and water chemistry management. Our Spa Revive programme removes biofilms, replaces filters, and lubricates seals to prevent premature failures. Regular maintenance extends equipment lifespan and maintains warranty validity.
Extended Warranty
This post-manufacturer warranty covers unlimited call-outs and component replacements for electrical or water-related faults. The protection includes diagnostic services, labour charges, and emergency repairs. Customers receive preferential rates when combining with regular servicing contracts.
Questions
Do you service all hot tub brands?
While we specialise in HotSpring spas, our engineers can service most major brands using manufacturer-approved techniques and replacement parts.
How quickly can you respond to emergencies?
Our 24/7 emergency service aims to reach clients within 4 hours, with 68% of repairs completed during the first visit.
What's included in a Spa Revive service?
This comprehensive service includes pipework flushing, filter replacement, seal lubrication, shell cleaning, and water chemistry balancing to restore optimal performance.
Can you service hard-to-reach locations?
Our Hiab-equipped vehicles enable installations in challenging access areas, including properties with narrow alleyways or uneven terrain.
How does the Spa Shield warranty work?
After an initial inspection, Spa Shield covers unlimited repairs and component replacements for 12 months with monthly payments starting at £45.
Do you offer payment plans?
Yes, our Aftercare plans allow spreading service costs over 12 months with discounts of up to 22% for multiple annual visits.
Reviews (7)
Stephen Jury
Nov 08, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
fixed my leak super quick on the day, just a small part in the end. Friendly call centre and engineer. We'll be using again should we have any issue with our old hotsprings hottub.
fixed my leak super quick on the day, just a small part in the end. Friendly call centre and engineer. We'll be using again should we have any issue with our old hotsprings hottub.
Geoff 'N. Deb
Sep 10, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Fantastic, polite, professional service. Our hot tub was left sparkling from tip to toe and the water balanced to perfection. All my questions were answered regarding ongoing maintenance of the tub. I will definitely be having Hot Tub Assist back on a yearly cycle to keep the tub in tip-top shape !!
Fantastic, polite, professional service. Our hot tub was left sparkling from tip to toe and the water balanced to perfection. All my questions were answered regarding ongoing maintenance of the tub. I will definitely be having Hot Tub Assist back on a yearly cycle to keep the tub in tip-top shape !!
Mike Coleman
Jul 20, 2021
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On contacting Hot Tub Assist - they were very responsive, professional and also extremely pleasant to deal with. A date was set for the engineer who telephone on the day to provide a time of arrival. He turned up 5 minutes early, was very efficient, solved the fault within minutes and completed the work within 45 minutes and also gave the hot tub a health check. Great Company - easy to work with.
Lily Head
Jul 20, 2021
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Ive been using Hot Tub Assist now for nigh on 15 years? always great to deal with. Friendly prompt service and the annual service engineer who visits (Ben) is a credit to the company. I have no hesitation in recommending anyone thinking of buying a Hot Tub to use this companys services to give them support, help with what chemicals to use and any issues that might arise!
Mark Pearson
Jun 19, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I have been a customer of Hot Tub Assist since 2017 . they are extremely professional , helpful and do a fantastic job. Everything from delivery , to the internal sales and customer service teams and the field service engineers has been brilliant - very highly recommended
I have been a customer of Hot Tub Assist since 2017 . they are extremely professional , helpful and do a fantastic job. Everything from delivery , to the internal sales and customer service teams and the field service engineers has been brilliant - very highly recommended
Kim Ward
Jun 19, 2021
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I have had hot tubs for over 25 years and can honestly say that Hot Tub Assist is the most professional team for dealing with your issues. From the initial contact to the service engineers and dare I say it, the accounts receivables. They are terrific. Thank you all at HTA
Steve Haley
Jun 12, 2021
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I have used Hot Tub assist over the last 12 years they have always provided a first class service. Unfortunately we have stopped using the tub . HTA came and disposed of our tub in the same professional friendly manor as we had experienced over the previous 12 years
