Business Details
50 Years
experience
Emergency
services
Professional Locksmith Services in Tunbridge Wells
Established in 1976, Osborne S J & Son has provided specialist locksmith services across West Kent and East Sussex for over 50 years. Transitioning from a retail shop in Royal Tunbridge Wells to a fully mobile service in 2024, we maintain our commitment to delivering expert security solutions. Our team specialises in non-destructive entry, key cutting, lock repairs, and replacements for residential, commercial, and automotive clients. With British Standard 3621-compliant locks and a focus on minimising damage during emergencies, we combine traditional craftsmanship with modern techniques.Our service guarantees competitive pricing, free quotes, and rapid response times within two hours. Backed by 119 Google reviews averaging 4.9 stars, we prioritise customer satisfaction through transparent communication and durable solutions. As a family-run business, we retain deep local knowledge while servicing areas including Tunbridge Wells, Maidstone, and Eastbourne.
Services
Lock Outs
Key Cutting
Lock Replacements
Commercial Locksmith
Damaged Locks
Antique Lock Repair
Details
- Year established: 1976
Highlights and features
- 50+ years of specialist locksmith experience
- Non-destructive entry techniques preserve property integrity
- Free, no-obligation quotes available instantly
- Mobile service covering West Kent and East Sussex
- Competitive pricing with guaranteed workmanship
Associations and certifications
- BS3621
What people say
Brilliant service
Quick response
Competitive pricing
Professional workmanship
Excellent customer service
Services
Emergency Lock Outs
Our emergency lockout service provides rapid assistance for homeowners and businesses. Using non-destructive entry techniques, we gain access without damaging locks or doors. Available across West Kent with response times under two hours.
Key Cutting
We offer on-site key cutting for all lock types, including vintage and modern designs. Keys produced in under a minute using professional equipment. Specialising in difficult-to-source key patterns and security-coded keys.
Lock Replacements
Complete lock replacement service for residential and commercial properties. Supplying and fitting BS3621-compliant locks, including uPVC, mortice, and garage door mechanisms. Emergency same-day service available.
Commercial Locksmith
Tailored security solutions for commercial properties, including master key systems and high-security locks. We provide safe installation and burglary repair services. All work meets insurance requirements for business premises.
Antique Lock Repair
Specialist restoration of period and antique locks for historic properties. We repair traditional mechanisms and create replacement keys while preserving original aesthetics. Serving conservation areas across East Sussex.
People
Simon Osborne
Owner
With over 50 years in the locksmith trade, Simon leads our team with expertise in traditional and modern security systems. He transitioned the family business to mobile operations in 2024 while maintaining service excellence.
Ronnie
Senior Technician
Experienced locksmith with 20+ years' service, specialising in complex lock repairs and vintage hardware. Recognised for exceptional customer service and problem-solving skills in challenging security scenarios.
Questions
Do you offer 24-hour emergency services?
We operate Monday-Saturday with emergency callouts subject to availability. Our standard response time is under two hours during operating hours.
Can you repair antique locks?
Yes, we specialise in restoring period locks while maintaining original aesthetics. Our team handles vintage mechanisms from traditional ironmongery to historic cabinet locks.
Do you supply BS3621-compliant locks?
All our replacement locks meet British Standard 3621 requirements. We provide certified security solutions that satisfy insurance company specifications for residential and commercial properties.
How quickly can you replace a lock?
Most lock replacements complete within an hour. Emergency lockouts typically resolved in 30-60 minutes depending on complexity and location.
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all work. Many jobs assessed remotely, with site visits arranged at your convenience without charge.
Reviews (6)
Ruth Lambert
Dec 29, 2021
Report
Great service, attended within an hour after locking myself out! Very reasonable price and friendly staff
Anna
Dec 21, 2021
Report
You'll never find a better company than this one. So efficient and there is nothing they seemingly can't deal with. Highly recommend.
Barry Edmonds
Nov 14, 2021
Report
I highly recommend S J Osborne & Son Locksmiths should you ever require a professional and customer friendly service.
Ronnie initially helped me over the telephone and offered further assistance when I visited the shop in person. The honest and professional service I received was second to none. Both Ronnie and Simon went the extra mile to make sure they resolved my concerns. I can honestly say they have restored my faith in the shopping experience. I left the shop with my mind at ease along with the parts to repair a door locking mechanism. The parts required were in stock and reasonably priced
Ronnie initially helped me over the telephone and offered further assistance when I visited the shop in person. The honest and professional service I received was second to none. Both Ronnie and Simon went the extra mile to make sure they resolved my concerns. I can honestly say they have restored my faith in the shopping experience. I left the shop with my mind at ease along with the parts to repair a door locking mechanism. The parts required were in stock and reasonably priced
Mandy Tawney
Nov 07, 2021
Report
Great local business in a thriving area of Tunbridge Wells with a very good reputation. Keys cut in seconds!
Nadyne McKie
Nov 03, 2021
Report
Positive:Professionalism,Quality,Responsiveness
Mr Osborne is a very professional locksmith. He has gone above and beyond to assist me and I can't recommend them enough,.
Mr Osborne is a very professional locksmith. He has gone above and beyond to assist me and I can't recommend them enough,.
Adam Rimmer
Oct 21, 2021
Report
Brilliant service and with humour to boot, couldn't be more helpful in assisting us, Ronnie was fantastic and got us everything we needed and was really friendly and jovial throughout, proper customer service from a great local business!
