Business Details
24 Years
experience
Emergency
services
Your Trusted Partner for Security Solutions in Teesside
ACS Alarms has been a trusted provider of comprehensive security solutions since 2002, serving residential and commercial clients across Teesside, Redcar, Cleveland, North Yorkshire, and Durham. Our expertise lies in the installation, maintenance, and repair of advanced intruder alarm systems and high-resolution CCTV equipment, including 24/7 alarm monitoring services. We pride ourselves on delivering tailored security strategies that address specific client needs, supported by a commitment to technical excellence and customer satisfaction. Our team of certified professionals utilises EN5013-1 Grade 2 approved systems, ensuring compliance with police and insurance standards.We actively support local communities, exemplified by our pro bono work for Teesside Samaritans and Cleveland Mountain Rescue Team. With over two decades of operational experience, we combine cutting-edge technology with personalised service to create smarter, safer environments for homes and businesses. Our dedication to reliability is demonstrated through prompt emergency response, free site security surveys within a 40-mile radius, and a 12-month work guarantee. By maintaining transparency in operations and prioritising client education, we establish long-term partnerships built on trust and proven results.
Services
Intruder Alarms
CCTV Systems
Alarm Monitoring
Free Security Survey
System Maintenance
Details
- Year established: 2002
Highlights and features
- 24/7 alarm monitoring with trained operators
- Free site security surveys within 40-mile radius
- Support for local charities including Samaritans
- Installation and maintenance of police-approved systems
- 12-month work guarantee on all services
Associations and certifications
- EN5013-1 Grade 2
What people say
5* service
Brilliant service
Fantastic job
Excellent service
Highly recommend
Services
Intruder Alarms
Our wireless burglar alarm systems integrate advanced sensors and smart technology to create comprehensive security solutions. Systems feature motion detectors, shock sensors, and pet-tolerant options that adapt to different environments. Professional installation ensures optimal sensor placement to prevent false alarms while maintaining maximum protection. All systems support remote control via smartphone apps and can be integrated with CCTV for visual verification.
CCTV Systems
High-resolution CCTV installations provide 24/7 visual monitoring with night vision and live mobile feeds. We offer Hikvision and ColorVu camera systems that deliver colour footage in low-light conditions. Our solutions include anti-vandal cameras, motorised tracking units, and hidden surveillance options. Systems can be networked for remote access and integrated with alarm triggers to automatically record incidents.
Alarm Monitoring
Professional monitoring service provides continuous protection with trained operators responding to triggered alarms. Our service includes audio verification and coordinated response with emergency services when required. The system works with both existing and newly installed alarms, offering peace of mind for unoccupied properties and businesses. Monthly fees include system health checks and priority response.
Free Security Survey
Comprehensive security assessments conducted at client premises within 40 miles of Teesside. Our experts identify vulnerabilities and recommend tailored solutions using EN5013-1 Grade 2 approved equipment. Surveys cover both physical security measures and technological requirements, with detailed reports outlining recommended system specifications and implementation timelines.
System Maintenance
Regular maintenance contracts ensure optimal performance of existing security systems. Services include sensor calibration, battery replacement, and software updates for both alarms and CCTV equipment. We support systems originally installed by other providers, offering upgrades and repairs to meet current security standards while maintaining equipment warranties.
People
Dave Thompson
Owner
With over 20 years' experience in security systems, Dave Thompson leads ACS Alarms' technical operations. He personally oversees complex installations and charity projects, including the pro bono CCTV upgrade for Teesside Samaritans. His hands-on approach ensures every client receives expert advice and reliable service.
Alison Innerd
Director
Alison Innerd manages client relations and quality assurance at ACS Alarms. She coordinates the free security survey programme and maintains partnerships with local organisations. Her focus on customer satisfaction has contributed to the company's 5-star Google reviews and strong community reputation.
Questions
Do you offer services for existing alarm systems?
Yes, we provide maintenance, repairs, and upgrades for existing alarm systems regardless of original installer.
What areas do you cover?
We serve Teesside, Redcar, Cleveland, Stockton-on-Tees, North Yorkshire, and County Durham within a 40-mile radius.
Are your systems police approved?
Our recommended systems meet EN5013-1 Grade 2 standards, approved by police and insurance companies.
Do you provide emergency support?
Yes, we offer emergency call-outs with technicians available to resolve urgent security issues.
What payment options are available?
We accept major credit/debit cards and bank transfers for our security installations and service contracts.
Do you support local charities?
Yes, we provide free security services to local charities including Samaritans and Cleveland Mountain Rescue Team.
Videos
Reviews (4)
Lynda Ball
Aug 20, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Dave arrived on time alarm tested serviced reset all good.Good job well done from initial phone call and advice given very happy .Thank you.
Dave arrived on time alarm tested serviced reset all good.Good job well done from initial phone call and advice given very happy .Thank you.
Anne-Marie Swales
Jan 27, 2020
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Excellent alarm and cctv advice/service from Dave. Fast, efficient and tidy installation, very pleased all round, would definitely recommend!!
Terry Matthews
Aug 14, 2018
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Many thanks Dave for the excellent service that you have given us from
start to finish while supplying and installing our alarm system and for turning up in appalling weather conditions. Nothing is too much trouble for this man. Would highly recommend him.
start to finish while supplying and installing our alarm system and for turning up in appalling weather conditions. Nothing is too much trouble for this man. Would highly recommend him.
Umar Suleman
Jan 31, 2018
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Level of service from start to finish is exceptional. Never had an issue with any of the systems and extremely reasonable pricing. Would highly recommend!! Dave is the best at what he does - genuinely nice guy!
