Business Details
50+ Years
experience
Award-Winning Swimming Pool & Hot Tub Specialists
Oyster Pools has been a trusted name in the swimming pool, hot tub, and wellness industry for over 45 years. Founded in 1975, we combine decades of expertise with a commitment to quality, offering bespoke design and construction services for domestic swimming pools alongside premium Jacuzzi hot tub installations. Our family-run business operates from the largest Jacuzzi showroom in Wales and the West, featuring over 50 working models and a comprehensive range of accessories. With seven-time winners of the Peter Geekie Award for Retail Excellence, we maintain full accreditation from SPATA and BISHTA, ensuring adherence to the highest industry standards.Our team of specialists provides end-to-end support, from initial consultation and site assessment to installation and aftercare, serving clients across Wales and the West of England. We pride ourselves on delivering tailored solutions that meet individual budgets while maintaining exceptional craftsmanship and customer service.
Services
Swimming Pool Construction
Hot Tub Installation
Swimspa Sales
Sauna Installation
Pool Refurbishment
Enclosures
Heat Pumps
Delivery & Installation
Pool Maintenance
Financing Options
Details
- Year established: 1975
Highlights and features
- We offer over 45 years of specialist experience in pool and hot tub installation.
- Our family business combines personal service with industry-leading expertise.
- We hold seven Peter Geekie Awards for Retail Excellence.
- Our showroom features the largest selection of working models in Wales and the West.
- We provide comprehensive after-sales support and maintenance services.
Associations and certifications
- SPATA: Swimming Pool and Allied Trades Association
- BISHTA: British & Irish Hot Tub Association
What people say
Knowledgeable and friendly sales team
Prompt follow-up home visit
Efficient and professional installation
Excellent after-sales support
Fantastic customer experience
Services
Swimming Pool Construction
We design and construct bespoke swimming pools tailored to individual requirements. Our services include indoor and outdoor pool options, fibreglass one-piece installations, and wooden pool solutions. With over 45 years of expertise, we ensure each project meets exacting standards while adhering to client budgets and timelines. Our SPATA-accredited team provides comprehensive guidance from initial design through to completion.
Hot Tub Installation
As the UK's longest-established Jacuzzi dealership, we offer a comprehensive range of hot tubs from leading brands. Our service includes site assessment, delivery, and professional installation. We provide ongoing maintenance support and chemical supplies, ensuring optimal performance and customer satisfaction. Our showroom features over 50 working models for customers to experience before purchasing.
Swimspa Sales
We supply and install Vortex and Jacuzzi swimspas designed for year-round use. These one-piece solutions combine exercise pools with hydrotherapy features. Our team provides expert advice on model selection, positioning, and installation requirements. With prices starting from 15,000, we offer financing options to suit various budgets while ensuring proper base preparation and electrical specifications.
Sauna Installation
Our sauna offerings include electric and wood-burning models from leading manufacturers. We provide comprehensive installation services for indoor and outdoor units, including barrel, cube, and custom designs. The range features infrared options and traditional saunas with capacities for 2-6 people. Our team ensures proper electrical setup and positioning for optimal performance and safety.
Pool Refurbishment
We specialise in restoring existing pools to modern standards through comprehensive refurbishment programs. Services include surface resurfacing, equipment upgrades, and enclosure installations. Our experienced team assesses each project's requirements to deliver cost-effective solutions that extend pool longevity while enhancing functionality and aesthetic appeal for both residential and commercial clients.
People
Gareth Coote
Managing Director
Gareth joined Oyster Pools in 1996 and became Sales Director in 2002 before acquiring the business in 2020. With over 25 years of industry experience, he has expanded the product range to include swimspas, saunas, and wellness solutions while maintaining the company's family ethos and commitment to excellence.
Robert Ralph
Commercial Director
Robert has been instrumental in developing Oyster Pools' commercial operations since joining in 2002. His expertise in business strategy and customer relations has contributed to the company's growth into one of the UK's leading pool and hot tub providers, maintaining its family business values throughout expansion.
Sarah Coote
Customer Care
Sarah oversees Oyster Pools' customer service operations, ensuring clients receive consistent support throughout their ownership journey. With extensive industry knowledge gained over two decades, she leads a team dedicated to providing timely assistance with product inquiries, maintenance, and after-sales service requirements.
Questions
What swimming pool options do you offer?
We provide indoor and outdoor pools, fibreglass one-piece installations, wooden pools, and tiled options. Our services include new construction and refurbishment projects, with bespoke designs tailored to individual properties and budgets across Wales and the West of England.
Do you install hot tubs and swimspas?
As the UK's longest-established Jacuzzi dealership, we offer comprehensive hot tub and swimspa solutions. Our range includes models from Vortex, Opal Spas, and Jacuzzi, with installation, maintenance, and financing options available for residential clients.
What payment methods do you accept?
We offer flexible financing plans including 0% APR options, interest-bearing finance, and buy-now-pay-later schemes through Novuna Personal Finance. Full payment by bank transfer or card is also available for customers preferring upfront settlement.
How do I maintain my hot tub?
We provide chemical supplies, maintenance kits, and expert guidance for hot tub care. Our team offers water testing services and troubleshooting support, ensuring proper filtration, temperature control, and hygiene management for optimal performance and longevity.
What areas do you serve?
We operate across Wales and the West of England, covering postcodes NP, CF, HR, BS, LD, SA, and GL. This includes major towns such as Newport, Cardiff, Bristol, Swansea, and Hereford, with delivery and installation services available throughout our service region.
Can you install pool enclosures?
We supply and install a comprehensive range of pool enclosures, including fixed, telescopic, and automated models. Our solutions cater to both indoor and outdoor pools, providing year-round usability while protecting against weather elements and maintaining optimal temperature control.
Reviews (7)
Clive Nicholson
Jan 10, 2022
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Superbly installed hot tub using a hiab crane over next doors shed. Excellent communication and although a slight arrival delay on the day all went to plan and we are very happy.
Glenn
Dec 20, 2021
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The purchase process was excellent with the option to visit the showroom after hours to try several different models. The installation team were friendly but the commissioning process left a couple of outstanding issues due to a lack of diligence, however, both of them were solved swiftly by the support team and an outstanding issue has been taken up with the manufacturer.
Emma Clement
Dec 17, 2021
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We literally could not be happier , Fter making the decision to buy a hot tub we had confused ourselves with so much research that we were really unsure what we wanted. That was where Rob came in he listened he understood he never pushed or influenced us in anyway . The service from initial meeting, pre delivery inspection , delivery and then 2 week follow up call as been second to none . I can't recommend enough
Stephen Tomkins
Dec 13, 2021
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Great experience with Oyster, sales staff had a breadth of experience and knowledge and we were able to quickly work out a tub that would suit us. Good home visit to confirm everything to do with the install would go to plan. This ensured delivery was painless. Crew who delivered the tub were efficient, professional and quick! I would have no problems recommending Oyster to anyone.
Glenn Howat
Nov 30, 2021
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Thank you Oyster Pools for guiding us through which pool Spa to buy and the excellent installation. Your installation team installed our spa with professionalism and it was completed in less than a day. Once again thank you.
Stephen Davey
Nov 20, 2021
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We popped into the showroom by chance and after a full explanation of all the hot tubs by Gareth, we put a deposit down. There was a wait for delivery and installation which was pointed out to us, but at every point, we've been kept updated and the installation was stress free and comprehensive. We love our new Jacuzzi - we've made it in life!
Adrian Bater
Nov 11, 2021
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Oyster pools & hot tubs Ltd excellent services the installation was first class the guys who sorted out the installation and information about the tub were very good and explained everything in great detail and brilliant at they're job very friendly and helpful
