Business Details
7 Years
experience
Emergency
services
Trusted Security Systems & Software Solutions
Bold Group has been a leader in the security and alarm industry for over four decades, delivering comprehensive alarm monitoring and integrated financial and business management solutions. Established in March 2019 through the merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions, we specialise in empowering security leaders with tools to enhance efficiency and effectiveness. Our product portfolio includes renowned alarm monitoring systems like Manitou, stages, and SIMS, alongside industry-specific accounting and business management software such as SedonaOffice and AlarmBiller.With a focus on innovation, we provide flexible solutions tailored to meet the evolving needs of security organisations, supported by strategic partnerships, technical support, and ongoing training programs. Backed by EverCommerce, a global service commerce platform, we combine deep industry expertise with cutting-edge technology to safeguard life and property while driving operational excellence.
Services
Alarm Monitoring Software
Business Management Solutions
Security Intelligence
Cloud Services
Technical Support
Details
- Year established: 2019
Highlights and features
- We have over 40 years of experience in security software solutions.
- Our integrated systems streamline alarm monitoring and business operations.
- We offer strategic integrations for legacy and modern security systems.
- Flexible cloud options ensure security without compromising cost-efficiency.
- 24/7 support for critical alarm monitoring systems with active agreements.
Services
Alarm Monitoring Software
Our alarm monitoring software serves as a central hub for receiving, analysing, and responding to security alerts from intrusion sensors, motion detectors, and video cameras. It enables real-time situational awareness, integrates with legacy systems, and streamlines emergency response. Designed for scalability, it supports critical services that ensure the safety of life and property.
Business Management Solutions
Comprehensive business management software tailored for the security industry, covering accounting, customer relationship management, and workflow automation. It reduces operational costs through unified platforms like SedonaOffice and Managely, offering real-time data insights to improve decision-making and efficiency for security organisations of all sizes.
Security Intelligence
Security intelligence solutions protect against evolving cyber threats with tools like Network Navigator, backStage, and vCISO. These services provide secure remote access, managed firewalls, and vulnerability assessments to safeguard networks and devices, ensuring compliance and resilience against modern security challenges.
Cloud Services
Flexible cloud-based platforms, including Manitou Cloud Services and SedonaOffice Cloud, deliver scalable storage, remote access, and disaster recovery. These services reduce infrastructure costs while maintaining security, enabling seamless integration and real-time data availability for security operations.
Technical Support
24/7 technical support for alarm monitoring systems and business management software, including emergency assistance for critical systems. Services include break-fix support, guided upgrades, and access to knowledge bases, ensuring minimal downtime and continuous operational efficiency for clients.
People
Shaun Blair
Director of Cloud Engineering
Shaun Blair leads cloud engineering initiatives at Bold Group, focusing on scalable and secure cloud solutions for the security industry. With extensive experience in software architecture, he drives innovation in cloud-based platforms to enhance operational efficiency.
Marcus Bring
President
Marcus Bring serves as President of Bold Group, overseeing strategic growth and operational excellence. With a background in security technology, he ensures the company delivers cutting-edge solutions that meet evolving industry demands while maintaining client trust.
Bill Brousseau
VP, Technology
Bill Brousseau drives technological innovation at Bold Group as VP of Technology. His expertise in software development and cybersecurity ensures the company's solutions remain at the forefront of the security industry, combining reliability with advanced features.
Derek Ochs
SVP, Software Development
Derek Ochs leads software development at Bold Group, focusing on creating intuitive and robust platforms for security operations. With a career dedicated to software innovation, he ensures products like Manitou and SedonaOffice meet the highest standards of performance and usability.
Jenn Kirst
Director of Learning Management & Enablement
Jenn Kirst oversees learning and enablement programs at Bold Group, ensuring clients and teams are equipped with the knowledge to maximise software effectiveness. Her initiatives in training and resource development support long-term success for security professionals.
Questions
How do I get help with my software?
Access product knowledge bases, contact support via phone, or submit a ticket through the Bold Group support portal for technical assistance.
What are your support hours?
Business management support: Mon-Fri 8 AM–6 PM ET. Alarm monitoring support: Mon-Fri 8 AM–8 PM ET, with 24/7 emergency coverage.
Can I access support after hours?
Emergency alarm monitoring support is available 24/7 with an active agreement. Business management support requires prior appointment.
How do I check system status?
Visit Bold Group's status page to monitor hosted systems in real time and subscribe to maintenance alerts.
What is included in support plans?
Technical issue resolution, software updates, access to the support portal, and unlimited support requests are covered under maintenance plans.
How do I request training?
Contact the training team or explore self-directed eLearning courses via the BoldU learning portal for tailored training programs.
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Reviews (2)
Kim Stambaugh
Jan 17, 2017
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Caryn Morgan has been a great support person for us here at Seacoast Security. She helped up do our conversion and has stuck by us through today. She's always willing to go the extra mile to help with whatever we ask. I have appreciated her guidance through all our problem solving issues. THANKS CARYN!
Josh Gardiner
Sep 09, 2016
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Caryn Morgan is in short, a Rock Star! She is friendly, helpful and above all, knowledgeable! She has always answered any question regardless if technical or training oriented. I would recommend her services to anyone who needs fast/correct answers. She is the candidate for the job! :-)
