Business Details
16 Years
experience
Trusted Carpet & Flooring Solutions in Sunderland
Telfer Carpets, established in 2010, is a family-run business based in Sunderland, North East England. With over 25 years of industry experience from Billy Telfer and 12 years from Claire Telfer, we specialise in supplying and fitting high-quality carpets, laminate, vinyls, luxury vinyl tiles (LVT), and contract floor coverings. Our services include free planning, measuring, and delivery across the North East, supported by a 100% satisfaction guarantee. Our team of experienced fitters ensures every installation meets the highest standards, combining traditional craftsmanship with modern techniques.We pride ourselves on competitive pricing, tailored solutions for residential and commercial clients, and a commitment to customer satisfaction. Our partnerships with leading brands ensure access to durable, stylish flooring options, while our free home sampling service and expert advice help clients make informed decisions. Backed by comprehensive product guarantees and a reputation for reliability, we serve Sunderland, Seaham, Durham, and surrounding areas.
Services
Carpets
Laminate Flooring
Vinyl Flooring
Luxury Vinyl Tiles
Contract Floor Coverings
Details
- Year established: 2010
Highlights and features
- We offer free planning and measuring services with every order.
- Our fitters have over 25 years of combined industry experience.
- All installations come with a 100% satisfaction guarantee.
- Free delivery across the North East on all fitted flooring.
- Family-run business with a focus on personalised service.
What people say
Professional fitters
Competitive pricing
Wide product range
Free delivery
Family-run ethos
Services
Carpets
We supply and fit a wide range of carpets for residential and commercial properties. Our options include loop pile, patterned, saxony, and twist pile carpets, designed for durability and style. All installations come with a 5-year guarantee against wear under normal domestic use, ensuring long-term satisfaction.
Laminate Flooring
Our laminate flooring offers the look of natural wood with enhanced durability. Available in 7mm to 9mm thicknesses, these water-resistant options feature true-match accessories for seamless installation. Ideal for high-traffic areas, they combine aesthetic appeal with practical performance.
Luxury Vinyl Tiles
LVT provides waterproof, soft-underfoot solutions with realistic wood or stone designs. Suitable for kitchens, bathrooms, and commercial spaces, these tiles are easy to install and maintain. A felt-backed option accommodates minor subfloor imperfections.
Contract Floor Coverings
We offer tailored flooring solutions for schools, hospitals, and offices, including heavy-duty carpets, safety vinyls, and entrance matting. Our CHAS-compliant team provides subfloor assessments and product recommendations to meet commercial requirements.
Free Sampling Service
Request free carpet and flooring samples delivered to your door, or visit our Sunderland showroom. Our team assists with colour matching and product selection, ensuring you find the perfect fit for your space and lifestyle.
People
Billy Telfer
Director
With over 25 years in the carpet trade, Billy oversees operations and product quality. His expertise ensures every installation meets exacting standards, combining technical knowledge with customer-focused service.
Claire Telfer
Director
Claire manages client relations and finance, leveraging 12 years of industry experience. Her background in finance ensures competitive pricing and transparent dealings, enhancing customer trust and satisfaction.
Questions
Do you provide free measuring services?
Yes, we offer a free measuring service to ensure accurate pricing and stock availability.
Are your fitters experienced?
All our fitters have decades of combined experience, ensuring high-quality installations across Sunderland and the North East.
Can you fit flooring in rooms with furniture?
Rooms should be cleared before fitting, but we can uplift existing floors for an extra charge.
Do you offer commercial flooring solutions?
Yes, we supply and install contract-grade flooring for schools, offices, and healthcare facilities.
What payment methods do you accept?
Payment details are available upon request; please contact us for specific options.
Are your products guaranteed?
All fitted flooring includes a 100% satisfaction guarantee and manufacturer warranties where applicable.
Videos
Reviews (6)
Laura Kirton
Dec 29, 2021
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Excellent carpet fitting service. Arrived during time slot. No messing about carpet fitted within the hour no mess or mistakes.
Helen Keerie
Dec 28, 2021
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An excellent service from ordering to completion. We will definitely be ordering another carpet soon. Thanks again. Helen Keerie
Ian Cameron
Dec 04, 2021
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Great choice of carpets. Allowed to take the sample book home on many occasions. Good price for the carpet and new underlay and fitting was carried out on time and very well by the fitters.
Lynn Sayer
Dec 03, 2021
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I have bought 3 carpets from Telfers and their customer service is second to none.. so helpful ! Carpet fitters are very good too and friendly
Johnny Ramsay
Nov 18, 2021
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Very helpfull and nice people and we were kept well informed when carpet would be in shop and the fitting would be done. Would definitely recommend..
James Whitfield
Nov 16, 2021
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Well happy with telfer carpets already told friends and family from walking into show room to the guy measuring up to the carpet fitters treated first class love my carpets which we got every room done fitting in two sessions so all done definitely recommend fabulous job cheers everyone involved merry Xmas and happy new year and continuous success x
