Business Details
24 Years
experience
Professional Domestic Cleaning Services in Cambridge
Established in 2002, Belle Casa (Cambridge) (Cambridge) Ltd has built a reputation as a trusted provider of domestic cleaning services in the Cambridge area. As part of a nationwide network, we combine local expertise with the strength of a well-established brand. Our team of over 80 experienced housekeepers delivers tailored cleaning solutions to private homes and small offices, ensuring flexibility and reliability. All our housekeepers undergo rigorous vetting, including reference checks and identity verification, and are fully insured for your peace of mind. We pride ourselves on our personalized approach, matching clients with housekeepers who align with their specific needs and preferences. Our commitment to quality is reflected in our glowing testimonials and the fact that nearly one-third of our new clients come through recommendations. We offer a minimum commitment of two hours weekly or four hours fortnightly, with services available at a competitive rate of 16.50 per hour.Our comprehensive insurance coverage includes 10 million for housekeepers, 2 million public liability, and 2 million accidental damage protection. We provide a 14-day cooling-off period and guarantee replacement housekeepers if required. With a focus on building long-term relationships, we ensure our services remain adaptable to evolving client needs while maintaining the highest standards of professionalism.
Services
Domestic Cleaning
Ironing Service
Housekeeper Matching
Insurance Coverage
Flexible Appointments
Details
- Year established: 2002
Highlights and features
- Established in 2002 with a proven track record in domestic cleaning.
- Fully insured housekeepers with 10 million coverage.
- Personalized matching of clients with experienced cleaners.
- Flexible service tailored to individual needs.
- Replacement guarantee if initial cleaner isn't suitable.
What people say
Super reliable
High standard
Thorough and willing
Excellent work
Cheerful and punctual
Services
Domestic Cleaning
Our domestic cleaning service provides tailored solutions for private homes, ensuring a spotless environment. Housekeepers perform dusting, vacuuming, polishing, and more, adapting to your specific requirements. With flexible scheduling options, we cater to your lifestyle while maintaining consistent quality.
Ironing Service
The ironing service offers meticulous garment care within your home. Housekeepers handle all fabric types with precision, ensuring crisp results. This service is seamlessly integrated into regular cleaning visits at no additional hourly rate, providing added convenience.
Housekeeper Matching
We carefully match clients with housekeepers based on compatibility and specific needs. A pre-start meeting ensures satisfaction with the assigned cleaner. If adjustments are needed, we promptly provide alternative housekeepers to guarantee optimal service alignment.
Insurance Coverage
Comprehensive insurance includes 10 million housekeeper coverage, 2 million public liability, and 2 million accidental damage protection. This ensures complete peace of mind for both clients and housekeepers, covering all domestic cleaning tasks performed on your property.
Flexible Scheduling
Clients can schedule cleaning sessions starting from 2 hours weekly or 4 hours fortnightly, with increments of 0.5 hours. This flexibility allows for customized service frequency that evolves with changing household requirements.
Questions
What services do you offer?
We provide domestic cleaning and ironing services for homes and small offices, with flexible scheduling options.
Are your housekeepers insured?
Yes, all housekeepers have £10 million coverage and £2 million public liability insurance.
How do you match clients with housekeepers?
We consider your specific requirements and preferences to ensure optimal compatibility with our vetted housekeepers.
What if I'm not satisfied with my assigned housekeeper?
We offer a replacement guarantee to ensure your complete satisfaction with our service.
What are your rates?
Our competitive rate is £16.50 per hour with a minimum commitment of 2 hours weekly.
Do you offer long-term contracts?
We provide a 14-day cooling-off period with no long-term commitment required.
Reviews (7)
Sara Volpe
Dec 10, 2019
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The first cleaning service to call me back and sent someone out within a week of me calling. Tina did an amazing job at her first clean and Im looking forward to continued great service.
Jon Davies
Aug 14, 2019
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I have now been with this company nearly 4 years. I have had to change a housekeeper recently (Eastern European) who was excellent, as she returned back to her own country. The office introduced a new housekeeper before Cheryl returned to her home and am just as pleased with my new housekeeper. A professional service and I feel safe in the knowledge that the housekeeper is fully insured in my home. I couldn't recommend more highly.
Barbara Fernandez
Dec 20, 2018
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Due to a recent change in circumstances I no longer use Belle Casa, but our housekeeper was reliable, professional and the office were always very polite and efficient and would not hesitate to return to them.
Nima Razavi
Oct 24, 2018
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Worst cleaning company ever. Provided up to dozen to date completely unreliable cleaners. Expects one month paid notice despite not providing any cleaners. And does not refund for missed sessionss.. I have to argue with them about this. Avoid!
Molly Esman
Jun 17, 2017
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Although Initial our Housekeeper was not Ideal, the office team immediately allocated a replacement housekeeper that suited us much better as and almost part of the family now after 3 years with us. The office is always quick to respond and a personal approach is always provided. I would certainly recommend their services.
Geoff Otterman
Jun 12, 2017
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Completely unreliable service (housekeepers not coming when agreed) and the owner is not standing behind it. People did not show up when committed and the owner is completely unbothered that I took time off to be with these people. Avoid this company !!
Eddie Kehoe
Dec 05, 2016
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Nasty charges! Some good and some bad cleaners and if you accidentally forget to cancel your standing order they charge you 27.50 before sending the balance of the payment back. This is apparently 'in the contract' but it's still in my view harsh and potential customers should be warned and I would suggest insisting this part of the contract is amended before signing - because they will use it! Alternatively find a good local independent cleaner.
