Worksmart provided us with a clear solution to manage the requirements of SM&CR. By partnering with Worksmart, we successfully executed the Certification process well ahead of schedule. By adopting IAC - Singapore, FI's will be able to demonstrate a true commitment to putting customers at the heart of the business and will allow Senior Managers to focus on the outcomes expected by the Monetary Authority of Singapore.
It has been A HUGE success, genuinely impacting the working day for thousands of people in HSBC and generating, in one swoop, tens of thousands of extra hours per year of customer-facing time. I have to say, implementing Tracsmart to better manage our training and competence is one of the projects I am most proud of in my career, simply for the continuous impact it is having.
Moving from a paper based to an intuative online complaints solution has been transformational for our business. By implementing Testsmart, I was able to transform my competence testing programme overnight.
It has been A HUGE success, genuinely impacting the working day for thousands of people in HSBC and generating, in one swoop, tens of thousands of extra hours per year of customer-facing time. I have to say, implementing Tracsmart to better manage our training and competence is one of the projects I am most proud of in my career, simply for the continuous impact it is having.
Moving from a paper based to an intuative online complaints solution has been transformational for our business. By implementing Testsmart, I was able to transform my competence testing programme overnight.
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Complaint Management General Market
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Caresmart is an award-winning RegTech case and complaint management solution that underpins an organisation's customer experience team. It supports those accountable for effective complaints management all the way through to the customer facing agents and case managers that undertake the day to day complaints processing and management.
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No longer a tick box exercise, diversity and inclusion (D&I) through the regulator's eyes is an indicator of your firm's approach to Conduct and Culture. Firms, therefore, should be prepared for the FCA to start asking questions about the diversity of their management team and how they are creating an environment in which all people of all backgrounds feel free to speak up.
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