Plumbox Plumbox
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Plumbox

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Your Trusted Cambridge Plumbing & Heating Experts
At Plumbox Ltd, we understand the value of dependable Plumbing and Heating services. Based in Cambridge, we extend our operations to nearby towns, delivering quality and consistency through all our engagements. Our approach centres on innovation, integrity, and personalised service.

We offer a full spectrum of solutions, including but not limited to gas safety compliance, repair services, full boiler system replacements, and contributions to new construction or redevelopment initiatives. Every job is executed with professionalism and precision, reflecting our dedication to long-term client satisfaction.
Services
Boiler Installation Boiler Service Boiler Repair Plumbing Services Heating Systems Emergency Plumbing Bathroom Installation Underfloor Heating Radiator Replacement Pipe Repairs
Served areas
  • Cambridge
  • Cambridgeshire
Details
  • Licensed
  • Insured
Highlights and features
  • We have over 15 years of experience in local plumbing and heating services
  • Our engineers are Gas Safe and OFTEC registered with manufacturer certifications
  • Which? Trusted Traders accreditation demonstrates our service quality commitment
  • Transparent pricing with no unexpected charges for agreed work
  • We provide 24/7 emergency response for urgent plumbing and heating issues
Associations and certifications
  • Which? Trusted Traders
  • Gas Safe Register
  • OFTEC
  • Checkatrade.com
Payment methods
  • Cash, Debit cards, Credit cards, Bank transfers, Financing available
What people say
Excellent service Friendly and knowledgeable Thorough cleaning Professional work Highly recommend
Services
New Boiler Installation New Boiler Installation
Improve your home's efficiency and cut down on energy bills with our professional boiler installation service at Plumbox. We supply a range of units including combi, heat-only, and system boilers, powered by various fuels. Our hybrid systems pair air source heat pumps with gas boilers for new builds. All services are tailored to meet your specific requirements.
Boiler Servicing Boiler Servicing
Regular boiler maintenance is vital for energy savings, reduced repairs, and warranty compliance. Our Gas Safe team at Plumbox carries out thorough services aligned with all manufacturer requirements. We offer flexible service options, including routine visits and long-term maintenance plans. Rely on us for trusted, professional care of your heating system.
Boiler Repair Boiler Repair
If your boiler is underperforming or has stopped working altogether, Plumbox is here to help. We handle repairs for combi, system, and heat-only domestic boilers across all major fuel types. Our engineers conduct thorough inspections and deliver upfront repair quotes. Count on us for an efficient and professional resolution to heating issues.
Plumbing & Heating Plumbing & Heating
Plumbox is dedicated to providing top-tier plumbing and heating services throughout Cambridgeshire. Our capabilities include underfloor heating, unvented cylinders, and radiator installations. Additionally, we offer full-scale installations for bathrooms, kitchens, and wet rooms, with tiling, lighting, plumbing, and waste disposal all taken care of.
People
Michael
Lead Engineer
Experienced plumbing engineer with over 15 years in boiler installations and heating systems. Specialises in complex projects and emergency repairs while maintaining meticulous attention to detail.
Curtis
Plumbing Engineer
Skilled engineer with expertise in boiler installations and pipework. Known for neat, efficient workmanship and exceptional customer service during major projects.
Kai
Plumbing Engineer
Dedicated engineer providing professional service with particular focus on system upgrades and emergency response. Recognised for courteous approach and technical proficiency.
Ciaran
Office Manager
Key contact for customer communications, coordinating appointments and project logistics with efficiency and clear communication.
Questions
Are your engineers Gas Safe registered?
Yes, all our engineers hold current Gas Safe and OFTEC registrations for boiler and heating work.
Do you offer emergency plumbing services?
We provide 24/7 emergency response for urgent plumbing and heating issues across Cambridgeshire.
What boiler brands do you work with?
We install and service all major brands including Ideal, Worcester, and Vaillant with manufacturer certifications.
Can you service existing boiler systems?
Yes, we service all boiler types and manufacturers, with optional annual service plans available.
Do you work on rental properties?
We regularly service landlords' properties and provide CP12 gas safety certificates for rented accommodation.
What areas do you cover?
We operate throughout Cambridgeshire including Cambridge, Peterborough, Ely, and Newmarket.
Videos
Reviews (22)
Rebecca Wilson
Oct 30, 2024 Report
Always reliable, easy communication and great service. Plumbox help me on numerous rental properties around Cambridge and always do a great job, often fitting me in at the last minute if a tenant has an emergency. Highly recommended.
Aoife Greaney
Oct 19, 2024 Report
Plumbox are the best
Our CO2 detector went of a number of times during the night so of course we were worried. I called Plumbox in the morning and the gas engineer arrived before lunch. They check everything including the boiler and took readings which didn't show anything so they checked the detector and found that it had expired. Thank you Plumbox Team for you speed and efficiency!
Keith Day
Sep 30, 2024 Report
We wanted our en-suite bathroom reworked, and Plumbox were recommended by a friend. From the very outset they made sensible advice on how we might best achieve what we wanted in the most economical way, helping us with the design, and putting us in touch with the supplier. The job was started on the agreed date. They were very tidy and cleaned up every evening. They said the job would take a week, but took 8 days.

The delay was waiting for a final part to arrive. We had a few teething problems (not their fault) but they returned promptly and solved the problem. The contract price was below what we expected, and the job was brilliantly executed on time. Would recommend without hesitation or reservation
Edna Johnston
May 29, 2024 Report
We have been really pleased with the work carried out by Plumbox. We would especially like to commend Adam who re-fitted our en-suite. He was very polite and considerate. Adam also took pride in his work and attention to detail. The only criticism we have is the communication with Michael and the Plumbox General Office. They were very aware that this was not always as good as it should be but despite this I have no hesitation in recommending Plumbox. I would also recommend Adam as a person who could be depended to complete the work to a high standard. I am happy to give Plumbox 5 stars for Adam's hard work.
Brad Evans
May 06, 2024 Report
The best plumbers we've ever had. Very fast to respond with sorting our boiler fault; an efficient and friendly service. Would definitely recommend the Plumbox Team.
Edwina Paul
Apr 15, 2024 Report
Great company . Communication was excellent and engineer punctual and knowledgeable. When I had a problem with the settings on my underfloor heating I was given a very prompt call back and the advice I needed which avoided me having to pay for a call out .
Paola
Apr 11, 2024 Report
As with any work requests I always research 3 or so reputable traders. On calling Plumbox I spoke with Ciaran. Ciaran was friendly, professional and informative. I decided to go with Plumbox in the end. The friendly reception drew me to Plumbox. The plumber was on time, quick to carry out the annual boiler service. I would recommend Plumbox and would also use them again.
David Howes
Mar 27, 2024 Report
Plumbox have just installed a new boiler for us and carried out a complete refurbishment of our cloakroom - new fittings, floor and wall tiles. They made everything as easy as possible for us, and all the work was completed to a very high standard. The two plumbers, Adam and Kai, were extremely reliable, respectful and friendly.
Anthony Dean
Mar 13, 2024 Report
Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.
Jack Bosworth
Mar 10, 2024 Report
Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.
Anne Jackson
Mar 02, 2024 Report
I have used Plumbox twice for boiler servicing and gas safety checks. It's easy to contact them to make an appointment and they kept me informed about the time the engineer would arrive. The engineer was quick and efficient and explained what he was doing. I recommend Plumbox.
Billie-Rose White-Fensom
Feb 12, 2024 Report
Plumbox are brilliant! Very reliable and quick to respond. They have carried out lots of work for us and always to a very high standard. Would not hesitate to recommend them to anyone in need of a trustworthy plumber / gas engineer.
Charlie Dias
Feb 01, 2024 Report
Michael was incredibly friendly and professional. He was able to come out 4 hours after I called and fixed the problem with little fuss. He also recorded the fix to help me in future. I would definitely recommend and will use Michael again in future.
Peter Gillings
Jan 29, 2024 Report
We've been using Plumbox for over 10 years, and always had excellent service, and competitive prices. We have used them for boiler installation and servicing, wet room and bathroom renovations as well as general pluming odd jobs. Being OAP's it's good to have tradesmen you can trust.
Pia Rolfe
Jan 24, 2024 Report
My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!
Tony Clark
Dec 27, 2023 Report
As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York, six years ago. These included national and local tradesmen, who generally didn't seem to want my business. They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.
Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.
B. Marshall
Nov 13, 2023 Report
Right from the start we were pleased with the attention we received from Michael who listened carefully to our requirements and came up with a solution which met what we wanted and was competitively priced. The Plumbox team worked flat out to replace the old gas boiler and update the electrics on the 2 days we had requested. They left us with some heating overnight and were careful to clean up after each day. We are more than happy to recommend Plumbox for their professional service.
Krishnaa Mahbubani
Oct 05, 2023 Report
Quick response - wonderfully amenable. Their network system means images, and messages are all in the same place. Good quality work and really nice folk
Andrew West
Sep 24, 2023 Report
Great company. Was able to fit a major job within a short space of time after the original quote. Very good after sales support when we had a slight problem. A plumber was sent to us within a couple of hours. We have no hesitation in recommending this company.
Shaun Sharky Lotay
Feb 06, 2022 Report
I contacted Michael at Plumbox to undertake some work in my kitchen refurbishment, which included connecting a new sink and gas hob. Whilst here, they also took a look at a slow-draining sink. They completed the work to an excellent and very thoughtful/considerate standard, which can be rare. Some tradespeople want to get in and out as quick as possible. However, the Plumbox team wanted to make sure they did the job both correctly and neatly. Brandon carried out the bulk of the work, and he was polite, courteous and knowledgeable. I have no hesitations in recommending them, and they will be my first point of contact should I need any further plumbing or gas work done in the future.
Eric Barbier
Dec 31, 2020 Report
I had an issue with my boiler (not an emergency, minor leakage). I have contacted Michael who was able to come the following week and fixed the problem during his visit. He has professional and efficient in addressing the issue. As landlord, I appreciated that he liaised with my tenant to let them know when he was planning to come. Michael maintained a clear communication with me, from beginning to end I am very satisfied with Michael, I highly recommend!
Ian C.
Feb 02, 2019 Report
Plumbox was recommended to me by a neighbour, and recently did some work renovating our bathroom, replacing a shower tray and cubicle, shower, some taps, bath panels, and so on. Michael was a pleasure to deal with. They did a great job. Bathroom now looks great. Would definitely recommend.