Business Details
39 Years
experience
Your Trusted Partner for Windows & Conservatory Solutions
Concept Windows was founded in 1987 as a family-run business, now operating across Essex, Middlesex, and surrounding areas. With showrooms in Hornchurch and Edgware, we employ over 40 dedicated professionals, combining decades of experience with a commitment to quality installations. Our reputation is built on customer recommendations, with over 96% of clients stating they would recommend us. We specialise in precision-engineered uPVC windows, doors, and conservatories, adhering to strict health and safety standards. Our partnerships with leading suppliers ensure durable, aesthetically pleasing products, while accreditations like Fensa and BBA certification underscore our technical excellence.We serve both domestic and commercial clients, including Ford Motor Company and educational institutions. Our process prioritises bespoke design, professional installation, and aftercare, ensuring long-term satisfaction. Transparency, customer-centric service, and adherence to industry standards remain central to our operations. We continuously refine our offerings to meet evolving security, energy efficiency, and design demands.
Services
uPVC Windows
Composite Doors
Conservatories
Roofline
Double Glazing
Aluminium Bi-Fold Doors
Orangeries
Flat Roofs
Fascias and Guttering
House Extensions
Details
- Year established: 1987
Highlights and features
- We have over 35 years of experience in the double glazing industry.
- Our installations are FENSA registered and BBA accredited for technical excellence.
- We offer a 5,000 Security Guarantee on all composite doors.
- Our team of 40+ professionals ensures precision-engineered installations.
- We maintain a 96% customer recommendation rate through transparent service.
Associations and certifications
- FENSA
- British Board of Agrement
- Which? Trusted Traders
- Secured By Design
- Ultraframe Approved Installer
- CE Markings
What people say
Professional installations
High-quality products
Excellent customer service
Polite and friendly staff
Recommend to friends
Services
uPVC Windows
Our uPVC windows combine energy efficiency with robust security features, designed to enhance thermal insulation and reduce noise. Available in casement, tilt-and-turn, and sash styles, they offer sleek aesthetics and low maintenance. Tailored to meet exact measurements, these windows ensure durability and long-term performance for residential and commercial properties.
Composite Doors
Engineered for superior security, our composite doors feature reinforced frames and advanced locking systems, including the Ultion lock with a 5,000 guarantee. Available in modern and traditional designs, they provide excellent insulation and weather resistance. Customisable finishes ensure seamless integration with any property style.
Conservatories
We design and install bespoke conservatories, including Victorian, Edwardian, and lean-to styles, using Ultraframe systems for structural integrity. These spaces maximise natural light and thermal efficiency, with options for tiled roofs and smart ventilation. Ideal for creating year-round living areas with minimal maintenance.
Roofline
Our roofline products, including fascias, soffits, and guttering, are crafted from durable uPVC to prevent rot and weather damage. Designed for efficient water drainage and ventilation, they enhance roof longevity while maintaining a clean, modern exterior finish for residential and commercial buildings.
House Extensions
We deliver custom house extensions incorporating energy-efficient windows, doors, and roofing systems. Our designs optimise space utilisation while adhering to planning regulations. From initial consultation to completion, we ensure minimal disruption and seamless integration with existing structures.
Questions
What areas do you serve?
We operate throughout Essex, Middlesex, and surrounding areas, including Hornchurch, Edgware, Brentwood, and Chelmsford.
Are your installations FENSA registered?
Yes, all our window and door installations are FENSA registered, ensuring compliance with UK building regulations.
Do you offer a warranty on products?
We provide comprehensive guarantees, including a £5,000 Security Guarantee on composite doors and manufacturer warranties on materials.
Can I view your products in person?
Yes, visit our showrooms in Hornchurch, Essex, or Edgware, Middlesex, to explore our full range of windows, doors, and conservatories.
How do I request a quote?
Use our online quoting engine or contact us directly via phone or email to receive a tailored quote for your project.
Are your staff CRB checked?
All our installation teams undergo Criminal Record Bureau checks for your safety and peace of mind.
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Reviews (4)
Jess Murray
Sep 07, 2021
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Have recently had a ultraframe conservatory build by Concept, very happy with the results, Gary and all the guys who came to undertake work were great and very good to work with with and have done a fine job, the finish was excellent and the quote was very competitive. Would highly recommend.
Sazami Walbury
Jan 02, 2019
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Company description says no pushy salesmen. Had someone come to give us a quote and they told us there was a sale on that ended that day and that we had to sign a contract then and there and pay a deposit to secure the price. After advising twice that we weren't planning on making a decision that day so please give us the standard price quote we still only received the discounted price that had to be paid that day. Advised we'd already received a cheaper quote so would likely go with them (but they insisted we sign the contract in case we changed our mind). Next morning received 3 missed calls
Tony Silverston
Jun 16, 2017
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Having been very pleased with the workmanship I recommended them to my son and as below the original appointment was delayed and then supplied a different window to the one on the specification.The installation ran late that caused problems with the builders who had to come back to finish decorating and they are now discussing more money because window spec was different then the one supplied and this claim continues between the two of them. I awarded two stars because workmanship is good but found customer service poor
Leszek Peiris
May 31, 2013
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This company has the worst customer service I have ever experienced! After they confirmed a fitting date, they called on the day and said they could not attend. Then when they finally called back and gave me another date they turned up with only half the order stating the other window had not even been ordered! After finally getting thought to some one that could "help" they said they would call me back. After waiting half a day I called them back and they informed me that they don't have a date for the fitting of the other window. No form of compensation offered for me losing 3 days of pay waiting
