Business Details
Emergency
services
Expert Heating & Plumbing Services in Norwich
Carters Heating Services has been serving customers across Norfolk for over 35 years, establishing itself as a trusted provider of heating and plumbing solutions. Our Gas Safe and OFTEC registered engineers deliver high-quality installations, repairs, and maintenance services, prioritising safety and professionalism. As Worcester Bosch accredited installers, we offer extended guarantees and expert product knowledge, ensuring reliable systems for homes and businesses.Our commitment to transparency is reflected in our 115+ five-star Google reviews, with customers praising our punctuality, fair pricing, and exceptional service. We specialise in boiler replacements, bathroom renovations, and emergency repairs, combining technical expertise with customer-centric values to maintain our reputation as Norwich's leading heating specialists.
Services
Boiler Installations
Plumbing Repairs
Landlord Gas Safety
Power Flushing
Bathroom Renovations
Heat Pump Systems
Highlights and features
- 35 years of local heating and plumbing expertise
- Gas Safe and OFTEC registered engineers
- Worcester Bosch accredited installer with extended guarantees
- 115+ five-star Google reviews for service excellence
- Transparent pricing with finance options available
Associations and certifications
- Gas Safe
- OFTEC
- Worcester Bosch Accredited Installers
What people say
Best heating engineers
Professional and friendly
Excellent installation
Prompt and economical solutions
Highly recommend
Services
Boiler Installations
We specialise in energy-efficient boiler installations, offering up to 12-year guarantees on Worcester Bosch gas boilers. Our Gas Safe engineers ensure compliant, future-proof heating systems with minimal disruption. Customers benefit from expert advice on system selection and financing options.
Plumbing Repairs
Our 24/7 emergency plumbing service addresses leaks, burst pipes, and heating failures. With rapid response times across Norfolk, we provide same-day repairs using quality materials. Regular maintenance services also prolong system longevity and prevent emergencies.
Landlord Gas Safety
We conduct annual gas safety checks for landlords, issuing CP12 certificates. Our OFTEC-registered engineers inspect all gas appliances to meet legal requirements. This service includes safety testing, efficiency assessments, and compliance documentation for rental properties.
Power Flushing
Our power flushing service removes sludge and debris from central heating systems. Using advanced equipment, we restore efficiency and prevent boiler breakdowns. This service is recommended during system upgrades or when radiators show cold spots despite proper operation.
Bathroom Renovations
We offer complete bathroom renovations from design to installation. Our team handles plumbing, tiling, and electrical work for wet rooms and traditional bathrooms. Customers receive tailored solutions balancing aesthetics with functionality, completed within agreed timelines.
Questions
What boiler guarantees do you offer?
We provide up to 12-year guarantees on Worcester Bosch gas boilers and 7-year guarantees on oil boilers, subject to annual servicing by our Gas Safe engineers.
Are you Gas Safe registered?
Yes, our Gas Safe registration number 546048 confirms our engineers meet UK safety standards for gas appliance installations and repairs.
Do you offer emergency plumbing services?
We provide emergency plumbing repairs seven days a week with rapid response times across Norwich and Norfolk for heating failures and urgent leaks.
Can you help with boiler finance?
Yes, we offer boiler finance options through TradeHelp, allowing you to spread costs over manageable monthly payments with a 14-day cooling-off period.
What areas do you cover?
We serve Norwich and all surrounding Norfolk areas, including rural locations, with most customers receiving same-day emergency response within our service radius.
Are your engineers qualified?
All engineers hold Gas Safe and OFTEC certifications. Worcester Bosch accreditation confirms our specialist training for their boiler models and systems.
Videos
Reviews (6)
Gougher K.
Dec 22, 2021
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Woke up Sunday morning to a dripping pipe beneath the boiler in my kitchen. Pool of water gathered. Panic set in. My wife researched online which company our neighbours recommended and Carters consistently popped up. I left a voicemail and emailed a request. Fiona got back to me and was very helpful and knowledgeable once I explained the issue. Luckily for me they were able to fit me in the following day. Adrian turned up and got straight to work. He let me know the issue as he was working away at it. The work was thorough and professional with no mess left behind. The price quoted is exactly what
Paul McEvoy
Dec 04, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Fantastic crew. From admin to service, really well organised & knowledgeable team. Can't recommend enough
Service:Heating maintenance
Fantastic crew. From admin to service, really well organised & knowledgeable team. Can't recommend enough
Service:Heating maintenance
Richard Gibbons
Nov 26, 2021
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Positive:Professionalism,Quality,Value
Good quality and thorough boiler service as you would expect from a local firm. Highly recommended.
Service:Heating maintenance
Good quality and thorough boiler service as you would expect from a local firm. Highly recommended.
Service:Heating maintenance
Martin C.
Nov 26, 2021
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Only a small job, and as such i thought i would struggle to get a gas engineer. I needed a gas hob disconnected and capped off as it was being replaced with an electric one. Phoned on Friday , done on Monday ! Totally professional and could not be more helpful. Very highly recommended and i will definitely use again. Thank you very much.
L. Griffith
Nov 17, 2021
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After 3 days without heating/hot water AND being let down by Gas & Air Technology Ltd, we called Carters for an emergency boiler repair on Saturday morning at 10:30, Steve arrived by 12:30 and fixed the problem within 30 minutes (faulty photocell). Our only regret is that we didn't call Carters sooner! Wouldn't hesitate to use again or recommend to others.
Martin Doddington
Nov 02, 2021
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Positive:Professionalism,Quality,Responsiveness
Contacted Carters to look at a hot water cylinder leak. Came round same day. Very professional, quick and reliable. Would definitely recommend. Thank you
Contacted Carters to look at a hot water cylinder leak. Came round same day. Very professional, quick and reliable. Would definitely recommend. Thank you
