Business Details
23 Years
experience
Trusted Leak Detection & Trace Heating Solutions in Norwich
Diamond Controls has been a trusted leader in leak detection and trace heating systems for over two decades. Our ISO-accredited expertise spans the design, installation, and maintenance of advanced solutions tailored to commercial, industrial, and residential sectors. With a dedicated team of engineers and project managers, we deliver turnkey services that ensure reliability, compliance, and long-term performance. Our commitment to innovation is reflected in our partnerships with leading manufacturers like nVent RAYCHEM and Aquilar, enabling us to offer cutting-edge products that meet diverse client needs.We prioritise client satisfaction through comprehensive support, from initial specifications to after-sales servicing, backed by industry-recognised accreditations. Our extended warranties and nationwide service capabilities underscore our confidence in the quality of our systems and our dedication to proactive building management. With operations in London, Norfolk, and across the UK, we combine technical excellence with a customer-centric approach to address even the most complex challenges in leak prevention and thermal management.
Services
Leak Detection Systems
Trace Heating Solutions
Gas Leak Detection
BREEAM Compliance
Maintenance Services
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in leak detection and trace heating systems.
- Our ISO-accredited services ensure compliance and technical excellence.
- We offer a comprehensive product range from trusted manufacturers like nVent RAYCHEM.
- Our dedicated support team provides tailored project management and after-sales care.
- We deliver extended warranties of up to 10 years with annual servicing.
Associations and certifications
- ISO
- NICEIC
- ECA
- Safe Contractor
- SMAS
- Constructionline
What people say
Reliable company
Professional service
Thorough approach
Helpful team
Excellent support
Services
Leak Detection Systems
Our leak detection systems provide early warning alerts for water, gas, and refrigerant leaks in commercial and industrial settings. Using advanced sensing cables and panels from brands like Aquilar and TraceTek, we help clients prevent structural damage, reduce downtime, and meet BREEAM compliance. Our solutions are tailored to data centres, healthcare facilities, and heritage sites, ensuring minimal disruption and long-term reliability through continuous monitoring and rapid response capabilities.
Trace Heating Solutions
Trace heating systems prevent pipe freezing and maintain process temperatures in industrial and residential applications. We design and install energy-efficient solutions using nVent RAYCHEM technology, including roof gutter heating and hot water maintenance. Our systems ensure operational continuity in critical environments like pharmaceutical plants and food processing facilities, with options for both standard and hazardous area installations.
Gas Leak Detection
Specialist gas leak detection systems safeguard against refrigerant and hydrocarbon leaks in HVAC and industrial systems. We supply and service detectors compliant with BREEAM Wat 03 standards, using optical and sensor-based technologies to ensure safety and regulatory compliance. Our solutions integrate with building management systems for automated alerts and valve isolation in commercial kitchens and plant rooms.
BREEAM Compliance
We help clients achieve BREEAM credits through water leak detection and energy-efficient trace heating systems. Our WRAS-approved motorised ball valves and AquiTron AT-WFM flow monitors support Wat 02 and Wat 03 compliance by reducing water wastage and enabling leak prevention. Our team provides documentation and system audits to streamline certification for new and existing buildings.
Maintenance Services
Comprehensive maintenance packages ensure optimal performance of leak detection and trace heating systems. Our nationwide engineers conduct annual inspections, calibration, and repairs, with optional 24/7 support for critical sites. Servicing extends product warranties up to 10 years and includes detailed reporting to maintain compliance with industry standards and insurance requirements.
People
Iain Ames
Company Director
Iain leads Diamond Controls' field operations, ensuring quality service delivery and client satisfaction. With over two decades in the industry, he oversees engineering teams and strategic growth, leveraging client feedback to refine processes. Iain prioritises a collaborative culture, fostering teamwork to meet project goals efficiently.
Paul Davis
Senior Estimator & Project Manager
Paul heads the estimating team, translating client specifications into compliant proposals. He provides technical support and training on leak detection and trace heating systems, solving complex issues with innovative solutions. Outside work, Paul contributes to Sea Scouts and manages a personal allotment.
Lavinia Dean
Service & Maintenance Manager
Lavinia manages maintenance contracts and commissioning projects, coordinating field teams for timely delivery. Her expertise ensures systems meet operational standards, with a focus on detailed reporting and client communication. She enjoys gaming and gardening in her spare time.
Maria Novicka
Sales and Marketing Executive
Maria drives business development and brand awareness through digital marketing and client relationship management. She identifies market opportunities and manages social media to enhance online presence, supporting growth in competitive sectors while maintaining a customer-focused approach.
Lee Blackett
CAD Engineer Team Leader
Lee coordinates CAD drawing production for system installations, ensuring accuracy in operations manuals. He collaborates with estimators and engineers to map system frameworks, playing a key role in commissioning processes. Lee is passionate about high-performance cars and football.
Questions
What industries do Diamond Controls serve?
We work across construction, industrial, healthcare, education, data centres, and residential sectors, providing tailored leak detection and trace heating solutions.
Do you offer nationwide service?
Yes, our engineers operate throughout the UK, with head office support in Norwich and field teams in London and Norfolk.
What accreditations does Diamond Controls hold?
We are ISO 9001, NICEIC, ECA, Safe Contractor, SMAS, and Constructionline Gold accredited, ensuring compliance with industry standards.
Can you help achieve BREEAM credits?
Yes, our leak detection and water flow monitoring systems support BREEAM Wat 02 and Wat 03 compliance through leak prevention and resource efficiency.
What warranties are available?
We offer extended warranties up to 10 years when using our annual servicing, exceeding standard manufacturer guarantees.
Do you supply products online?
Yes, our Trace Heating Supplies division offers next-day delivery of RAYCHEM products, leak detection kits, and sensors via our website.
Reviews (4)
Jamie Mulhall
Oct 15, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
Great company to deal with great communication from start to finish would highly recommend, exceptional installation and training ,will use again
Great company to deal with great communication from start to finish would highly recommend, exceptional installation and training ,will use again
Nicholas Selvadorai
May 20, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
Highly recommend Diamond Services, not only do they have get tradesman who show true profession and knowledge but also a excellent administration team who keep me update any the progress of any job i have used them on
Highly recommend Diamond Services, not only do they have get tradesman who show true profession and knowledge but also a excellent administration team who keep me update any the progress of any job i have used them on
Ben Pollins
Apr 02, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
From the Director right down to the guys on site a very professional and helpful team. 10/10
From the Director right down to the guys on site a very professional and helpful team. 10/10
Martin Thompson
Feb 25, 2021
Report
Diamond controls have provided me with a consistently professional, organised and helpful service. They really do go that extra mile . Iain has an excellent understanding of the construction industry from early design input , through to handover. They have worked with me on healthcare HDUs, data centres, residential and hotel projects. Their collaborative approach at design and construction stages are exemplary.
