Business Details
9 Years
experience
Emergency
services
Professional Plumbing & Heating Services in Norwich
Established in 2017, Thermal Plumbing & Heating Ltd. has built a reputation as a trusted provider of comprehensive plumbing and heating solutions across Norfolk. Our Gas Safe registered engineers deliver expert services ranging from boiler installations and emergency repairs to underfloor heating systems and renewable energy solutions. With a focus on prompt response times, rigorous safety standards, and competitive pricing, we serve both residential and commercial clients.Our team's technical expertise, combined with a commitment to customer satisfaction, ensures reliable service delivery. We prioritise clean, efficient work practices and maintain open communication throughout every project. As a local family-run business, we challenge national competitors with our tailored approach and deep understanding of regional requirements.
Services
Boiler Installation
Gas Safety Certificates
Emergency Repairs
Underfloor Heating
Central Heating Systems
Gas Appliance Checks
Renewable Energy Solutions
Commercial Gas Pipework
Bathroom Installation
Kitchen Plumbing
Details
- Year established: 2017
Highlights and features
- Our Gas Safe registered engineers ensure safe, compliant installations
- We offer 24/7 emergency response for urgent heating issues
- Competitive pricing challenging national providers' quotes
- Experienced team with specialist knowledge in modern heating systems
- Comprehensive service portfolio covering residential and commercial needs
Associations and certifications
- Gas Safe Register
What people say
Reliable and professional
Excellent service
Prompt response
Competitive pricing
Highly recommended
Services
Boiler Installation
Our Gas Safe engineers specialise in boiler replacements and new installations. We assess your property's requirements to recommend efficient, cost-effective solutions. All installations include comprehensive safety checks and manufacturer warranty registration.
Gas Safety Certificates
We provide Landlord Gas Safety Records covering boilers, cookers, and gas fires. Our inspections meet legal requirements while ensuring tenant safety. Certificates include detailed appliance condition reports and compliance verification.
Emergency Repairs
24/7 emergency call-outs for heating failures. Our rapid response team carries common replacement parts for same-visit repairs. We prioritise restoring heating and hot water with minimum disruption to households and businesses.
Underfloor Heating
Design and installation of hydronic underfloor heating systems. We integrate pipework with existing boilers or renewable energy sources. Systems provide even heat distribution for improved comfort and energy efficiency.
Commercial Gas Services
Comprehensive gas pipework, boiler maintenance, and warm air heater services for commercial properties. Our engineers handle installations up to 1,000kW output. We provide planned maintenance schedules to ensure business continuity.
People
William Napthen
Lead Engineer
William specialises in boiler installations and complex heating systems. With Gas Safe accreditation and extensive field experience, he ensures technical excellence across all domestic projects.
Loui
Senior Engineer
Loui leads emergency response teams with a focus on rapid problem resolution. Known for reliability and technical expertise, he handles urgent heating failures with minimal disruption to clients.
Ross
Plumbing Specialist
Ross provides expert plumbing solutions with particular knowledge of modern bathroom installations. Clients appreciate his thorough approach and attention to detail in every plumbing project.
Jim
Service Manager
Jim oversees service operations ensuring consistent quality across all jobs. With years in the heating industry, he maintains our technical standards and customer service commitments.
Callum
Heating Engineer
Callum specialises in renewable energy systems including air source heat pumps. His expertise helps clients reduce energy costs while maintaining effective heating solutions.
Questions
Do you provide emergency heating repairs?
Yes, we offer 24/7 emergency call-outs for urgent boiler and heating issues across Norfolk.
Are call-out charges included?
We have transparent call-out charges for emergency services, which we communicate clearly before attending.
Can I book boiler servicing online?
Yes, use our online booking system for boiler services, with available slots shown in real-time.
Do you work on commercial properties?
We provide full heating and gas services for commercial clients including boiler maintenance and pipework.
Are your engineers qualified?
All engineers hold Gas Safe registration with additional certifications in specific heating technologies.
Do you offer financing options?
Yes, we provide financing for major installations to help spread the cost of essential heating upgrades.
Reviews (5)
Raymond Kiu
Oct 28, 2021
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Used this company for an annual boiler check, price quote was average and reasonable (cheaper than some big companies), got the job done within 3 days after inquiry - fastest response I've experienced so far. Job was nicely done, Ross is a friendly guy who can really explain things well. Certificate was sent on by email. This is a team of young engineers who are really passionate about what they are doing so will surely recommend!
Tom Williams
Oct 16, 2021
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Great service. My Energy supplier couldn't fit my new thermostat until December 8th, Thermal Plumbing and Heating did it within one week. Ross was friendly and professional and explained the product and functionality clearly. Good price too. Would recommend and would use again
Robert Banford
Sep 14, 2021
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William is extremely knowledgeable, punctual and approachable. His understood my awkward heating need better than other plumbers I approached and he could explain the solution it in a way a novice could understand.
Emily Williams
Jul 16, 2021
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We had Will and his team install a new boiler and relocate it to our upstairs cupboard, and honestly I couldn't recommend them enough! They were quick and efficient after the initial visit, and I received a quote quickly afterwards. I really struggled to get quote from lots of Norwich companies for the work but Will was brilliant. The work was carried out within 10 days, and done to such a high standard! Lovely engineers who were friendly to be around. All in all, wonderful!
David Paulson
Apr 16, 2021
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Quick response to my enquiry, worked booked in (not urgent) for a week later. Engineer arrived at the time advised, friendly, polite and professional and all work carried out on budget. Very happy with the service provided - thanks.
