Business Details
Emergency
services
Trusted 24/7 Plumbing Services in Norwich
Established in 2011, TSM Plumbing & Heating is a family-run business dedicated to delivering high-quality plumbing, heating, and drainage solutions across Norfolk. Our fully qualified engineers hold all relevant industry certifications, ensuring every job meets rigorous standards of durability and safety. As proud members of the Norfolk Trusted Trader scheme, we combine local expertise with competitive pricing, offering emergency services 24 hours a day, seven days a week. Our commitment to customer satisfaction is evidenced by a 99% recommendation rate and a 9.6/10 rating from 344 independent reviews.We specialise in resolving urgent issues like burst pipes, blocked drains, and heating failures while providing transparent pricing and a no-quibble guarantee. With over a decade of experience serving domestic and commercial clients, we maintain strong partnerships with local suppliers to ensure rapid response times and cost-effective solutions.
Services
Emergency Plumbing
Drain Unblocking
Burst Pipe Repair
Heating System Maintenance
Blocked Toilet Service
Frozen Pipe Solutions
Radiator Installation
Water Tank Replacement
Appliance Installation
Commercial Plumbing
Highlights and features
- We offer 24/7 emergency plumbing services with rapid response times.
- Our engineers are fully qualified with all relevant industry certifications.
- We provide competitive pricing with a no-quibble guarantee.
- Our team has 12 years of local plumbing expertise in Norfolk.
- We maintain a 99% customer recommendation rate from 344 reviews.
Associations and certifications
- Norfolk Trusted Trader
What people say
Prompt service within the hour
Competitive pricing
Professional and polite engineers
No call-out charge
Excellent problem resolution
Services
Emergency Plumbing
Our 24/7 emergency plumbing service addresses burst pipes, leaks, and heating failures. Qualified engineers respond promptly to residential and commercial properties across Norfolk. All repairs come with a no-quibble guarantee.
Drain Unblocking
We resolve blocked drains, toilets, and sinks using advanced equipment. Service covers both domestic and commercial properties. Engineers clear obstructions efficiently to restore normal drainage function.
Heating System Maintenance
Routine and emergency maintenance for central heating systems. Engineers repair or replace pumps, valves, and thermostats. Service includes power flushing and system diagnostics.
Frozen Pipe Solutions
Specialist thawing services for frozen pipes prevent burst damage. Engineers use safe defrosting techniques and provide winterisation advice. Available 24/7 during cold weather periods.
Appliance Installation
Professional installation of washing machines, dishwashers, and bathroom fixtures. Engineers ensure correct water connections and system integration. Service includes testing and commissioning.
Questions
Do you offer 24-hour emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services across Norfolk with rapid response times for burst pipes, leaks, and heating failures.
Are your engineers qualified and insured?
All our engineers hold relevant industry qualifications and we maintain full insurance coverage for faulty parts and labour.
What areas do you cover?
We serve Norwich and surrounding Norfolk areas including Great Yarmouth, Dereham, and Thetford. Emergency coverage extends across the entire county.
How quickly can you respond to emergencies?
We aim to attend emergency plumbing issues within 2 hours of your call, with many customers receiving assistance within the hour.
Do you provide guarantees for your work?
Yes, all plumbing services come with a no-quibble guarantee covering both materials and labour.
Can you install new plumbing appliances?
We install washing machines, dishwashers, radiators, and bathroom fixtures with full system integration and testing.
Reviews (5)
Lotta Divine
Oct 27, 2021
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Positive:Quality,Responsiveness
Tim was professional and cleared a very tricky blockage quickly and efficiently. He was here within an hour of calling him on a Sunday, nice guy and reasonable pricing for a weekend, many thanks
Service:Unclog drain
Tim was professional and cleared a very tricky blockage quickly and efficiently. He was here within an hour of calling him on a Sunday, nice guy and reasonable pricing for a weekend, many thanks
Service:Unclog drain
Dobbeh
Oct 21, 2021
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Positive:Professionalism,Responsiveness
Called Tim just after 10am on a Sunday, he turned up roughly an hour later. Managed to clear a very stubborn blockage in our outside kitchen drain in a very tricky setup (completely zero access to the gully) in just over an hour. Price for a Sunday call out was very reasonable as well, strongly recommend you use him.
Service:Unclog drain
Called Tim just after 10am on a Sunday, he turned up roughly an hour later. Managed to clear a very stubborn blockage in our outside kitchen drain in a very tricky setup (completely zero access to the gully) in just over an hour. Price for a Sunday call out was very reasonable as well, strongly recommend you use him.
Service:Unclog drain
David Carkeek
May 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Having contacted 4 plumbers to quote for an awkward plumbing repair only TSM Plumbing had the courtesy to reply. Tim quoted for the work and I am extremely happy with the repair. The overall cost was reasonable and he carried out a first case job
Service:Repair pipe
Having contacted 4 plumbers to quote for an awkward plumbing repair only TSM Plumbing had the courtesy to reply. Tim quoted for the work and I am extremely happy with the repair. The overall cost was reasonable and he carried out a first case job
Service:Repair pipe
Davy Lowry
Mar 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Called for emergency call out as blocked drains were overflowing in our property, he arrived within half an hour and had the issue fixed straight away with no problem. Very very fair price too.
Service:Unclog drain
Called for emergency call out as blocked drains were overflowing in our property, he arrived within half an hour and had the issue fixed straight away with no problem. Very very fair price too.
Service:Unclog drain
Melanie Pleasant
Jan 31, 2021
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Positive:Professionalism,Punctuality,Responsiveness,Value
Tim was very helpful. Turned up within 2 hours of the phone call as said and sorted the blockage within 2 minutes! I was amazed.
Service:Unclog drain
Tim was very helpful. Turned up within 2 hours of the phone call as said and sorted the blockage within 2 minutes! I was amazed.
Service:Unclog drain
