Business Details
Handmade Bespoke Sofas & Custom Furniture Designers
For nearly two decades, sofa.com has been dedicated to crafting beautiful handmade furniture driven by a passion for interiors. Our mission is to help customers 'find the one', focusing on quality promises to ensure long-term satisfaction. From our Chelsea showroom to nationwide locations, we prioritise quality, value, and style. With over 100 indulgent fabrics and diverse styles, we inspire customers from initial interaction to delivery. Our handmade pieces, crafted in Pozna, combine traditional techniques with modern design. We offer lifetime guarantees on frames and maintain a seamless customer journey from design to delivery.Our customisation options allow clients to select fabrics, leg styles, and cushion details for truly unique furniture. With 4-6 weeks delivery times and a 14-day returns policy, we balance flexibility with craftsmanship. Our partnerships with renowned fabric brands and in-house expertise ensure exceptional standards. We remain committed to evolving with customer needs while upholding our founding principles of quality and service.
Services
Handmade Sofas
Custom Armchairs
Bespoke Beds
Fabric Protection
Interest-Free Credit
Free Samples
Delivery Service
Returns Policy
Showroom Consultations
Trade Accounts
Highlights and features
- 20 years of expertise in handmade furniture craftsmanship
- 100+ premium fabric options from renowned brands
- Handmade in Poland with lifetime frame guarantees
- 4-6 weeks delivery for custom-made furniture
- Full customisation of fabrics, legs and cushions
Services
Handmade Sofas
Our handmade sofas combine traditional craftsmanship with modern design. Available in 100+ premium fabrics including cashmere velvets and luxury leathers. Each piece is customisable with leg styles and cushion options to match individual preferences and interior schemes.
Bespoke Beds
Handcrafted beds featuring headboards and sofa beds in various sizes. Available in single, double, king, and super king dimensions. Custom fabric options allow complete coordination with existing bedroom decor and personal style preferences.
Fabric Protection
Aquaclean technology integrated into fabric fibres provides advanced stain resistance. This innovative solution protects against accidental spills while maintaining fabric texture and appearance. Ideal for households with children or pets seeking practical luxury solutions.
Interest-Free Credit
Flexible financing available on orders over 1000. Terms vary based on order value with up to 18 months interest-free credit. Provided through Novuna Personal Finance, authorised and regulated by the Financial Conduct Authority for secure transactions.
Free Samples
Request free fabric samples to experience textures and colours before purchasing. Over 100 fabric options available including linens, velvets, and leathers. This service helps customers make informed decisions about their custom furniture selections.
Questions
What delivery options do you offer?
We offer 4-6 weeks delivery for all handmade furniture. Collection from our showrooms is also available. International delivery outside UK/ROI requires prior contact via phone or email.
Can I return my custom furniture?
Standard 14-day returns apply to non-bespoke items with a 10% collection fee. Bespoke/custom orders cannot be returned due to their unique specifications. Please review our terms before placing custom orders.
Do you provide fabric protection options?
Yes, we offer Aquaclean technology integrated into fabric fibres for stain resistance. This feature is available across selected fabric ranges to protect against accidental spills and stains.
How can I customise my furniture?
Customise through fabric selection from 100+ options, leg styles, and cushion configurations. We also accept customer-supplied fabrics for complete personalisation. Visit our website for full customisation options.
Is financing available for purchases?
Yes, interest-free credit is available on orders over £1000 through Novuna Personal Finance. Terms vary based on order value with up to 18 months interest-free credit options at checkout.
Where are your showrooms located?
We have showrooms nationwide including our original Chelsea location and House of Fraser concessions. For specific locations, visit our website's showroom finder tool or contact customer services.
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Reviews (6)
Eduvigis Sandoval
Jul 24, 2021
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Excellent place, with a great variety of sofa designs and colour, ( they are very comfortable and beatifuls)
The customer service is excellent, I was attended by Ana, and she was very patient with me, showed me the best furniture that suited my needs and requires I really loved this please I highly recommend this place
The customer service is excellent, I was attended by Ana, and she was very patient with me, showed me the best furniture that suited my needs and requires I really loved this please I highly recommend this place
Nora Salonen
Nov 30, 2018
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Knowledgeable and helpful staff, not pushy at all, letting you browse in peace with prosecco/beer. Great selection of sofas to try, and the choice of fabrics is huge.
Yukicchi Yukicchi
Oct 09, 2017
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Unfortunately much too expensive for me, might have cheaper sofas online or in a different store, but this one is quite small so not there wasn't a lot there. At least staff was friendly though.
Jordan B.
Oct 22, 2014
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This company makes okay couches, but they have some of the worst customer service I've encountered in my long career of 'buying anything ever'. Here are the slapstick details...
1) I purchased a custom couch from them from their NYC location. It took 2 months longer than told, but they threw in some throw pillows for the delay. (I was thankful.) However, once received, it turns out a strap that was supposed to be under the pullout bed was missing (which I figured out when my 3 year old hurt his leg falling through it). So I sent them an email asking if they could send me one to
1) I purchased a custom couch from them from their NYC location. It took 2 months longer than told, but they threw in some throw pillows for the delay. (I was thankful.) However, once received, it turns out a strap that was supposed to be under the pullout bed was missing (which I figured out when my 3 year old hurt his leg falling through it). So I sent them an email asking if they could send me one to
Qype User Elcraw
Mar 29, 2011
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I bought the Buttons bed from sofa.com about 6 months ago. It was great value and the delivery service was fantastic - the guys who delivered the bed and put it together on site, couldn't have been nicer or more efficient. I looked around for ages to find a bed I liked and sofa.com was way cheaper than all the other high street shops, and the beds were much nicer. Highly recommended. In fact I liked the bed so much I've just ordered another one! Not the same one, but similar. I can't remember the name. That's due to arrive in 2 weeks time.
Qype User PaulRo
Feb 07, 2010
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Sofa.com do wonderful sofas. We bought two (yes two) of the bluebell sofa in heat and dust and they are wonderfully made and have a timeless elegance that fits with our victorian house. In fact, we never used one and it's not for sale (clikc here if you want to buy it)
Having looked at all the competition they are the best combination of value and solid workmanship: not cheap, but you get what you pay for.
http://bluebellsofacom.blogspot.com/
Having looked at all the competition they are the best combination of value and solid workmanship: not cheap, but you get what you pay for.
http://bluebellsofacom.blogspot.com/
