Business Details
17 Years
experience
Emergency
services
Trusted Local Locksmiths in Newport & Gwent
Established in 2009, City Locksmiths Gwent has built an exceptional reputation as Newport's highest-reviewed locksmith service, with over 1,685 5-star reviews. Our expertise in uPVC and composite door repairs, security upgrades, and emergency lock solutions serves both residential and commercial clients across all NP postcode areas. As a locally owned business, we prioritise prompt response times, carrying extensive tools and parts to resolve 95% of issues during first visits. Our team of DBS-checked, Level 3-qualified locksmiths operates under Master Locksmiths Association guidelines, offering same-day services and maintaining strict transparency with no hidden call-out fees.Our commitment to quality is evidenced by industry recognition from Three Best Rated and Industry Oversight Report, which named us Newport's best locksmith in 2024. We specialise in complex repairs requiring precision engineering, from gearbox replacements to multi-point locking systems, while maintaining competitive pricing structures aligned with MLA standards.
Services
uPVC Lock Repairs
Emergency Lockouts
Security Upgrades
Key Replacement
Door Adjustments
Window Lock Repairs
Smart Lock Installation
Lock Cylinder Replacement
Multipoint Mechanisms
Secondary Security Fittings
Details
- Year established: 2009
Highlights and features
- 24/7 emergency service with average 30-minute response times
- DBS-checked engineers qualified to Locksmith Level 3 standards
- Same-day service for 95% of uPVC repair and replacement jobs
- Pricing aligned with Master Locksmiths Association guidelines
- Carry comprehensive uPVC repair tools and parts for immediate fixes
Associations and certifications
- Master Locksmiths Association (MLA)
- DBS Checked
What people say
Excellent prompt service
Very professional
Reasonable pricing
Same-day solutions
Friendly manner
Services
uPVC Lock Repairs
Specialist uPVC lock repair service addressing broken mechanisms, misaligned doors, and faulty cylinders. Our engineers carry comprehensive tools and parts to resolve issues during first visits, restoring security without requiring full door replacements. We diagnose problems remotely using photo assessments and complete most repairs within 30-60 minutes, ensuring minimal disruption to homeowners and businesses.
Emergency Lockouts
24/7 emergency lockout service for residential and commercial properties. Our rapid response team typically arrives within 30-60 minutes of contact, providing non-destructive entry solutions while maintaining door security integrity. We handle lost keys, broken locks, and malfunctioning systems, offering immediate repairs or temporary security measures as required.
Security Upgrades
Comprehensive security upgrades including TS007-rated cylinders, multi-point locking systems, and anti-snap mechanisms. We assess existing vulnerabilities and recommend insurance-approved solutions that meet current security standards. Upgrades include door reinforcement, high-security handles, and smart lock integration while maintaining uPVC door functionality and aesthetics.
Key Replacement
Professional key replacement and cutting services for domestic and commercial properties. We handle broken keys in locks, lost keys, and master key system requirements, providing immediate solutions using mobile equipment. Our service includes emergency key extraction and replacement of compromised locking systems to maintain property security.
Window Lock Repairs
Specialist uPVC window lock repairs and upgrades addressing faulty espagnolettes, damaged hinges, and insecure restrictors. Our engineers realign mechanisms, replace worn components, and upgrade to lockable handles while ensuring proper window operation. We also install secondary security features to enhance window safety without compromising functionality.
People
Nick Durn
Business Owner
Experienced locksmith with 15+ years in uPVC security systems. Leads Newport's highest-reviewed locksmith service, combining technical expertise with customer-focused solutions. Maintains Level 3 qualifications and DBS clearance.
Questions
What areas do you cover?
We serve Newport, Cwmbran, Pontypool, Abergavenny, Chepstow, and all surrounding Gwent areas within NP postcode regions.
Do you offer emergency services?
Yes, we provide 24/7 emergency locksmith services with typical response times under 60 minutes for urgent lockouts and security issues.
Are your engineers qualified?
All our locksmiths hold Level 3 qualifications, undergo DBS checks, and follow Master Locksmiths Association standards for professional conduct.
How quickly can you respond?
Most emergency calls receive a response within 30-60 minutes, with 95% of uPVC repair jobs completed during first visits using our comprehensive mobile toolkits.
What payment methods do you accept?
We accept cash, card payments, and bank transfers. Payment terms are agreed in advance for all repair and installation services.
Do you provide guarantees?
Yes, we offer a three-month warranty on all repair work, with replacement parts sourced from trusted manufacturers for long-term reliability.
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Reviews (5)
Stephen Smith
Jan 07, 2022
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Positive:Responsiveness
We had a problem with the lock on our front door. City Locksmiths turned up within 20mins of us calling and within 20mins they had replaced the locking mechanism on the door. Great service.
We had a problem with the lock on our front door. City Locksmiths turned up within 20mins of us calling and within 20mins they had replaced the locking mechanism on the door. Great service.
Daniel Miles
Dec 26, 2021
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Positive:Professionalism,Responsiveness
Very impressed with the responsiveness and professionalism of City Locksmiths Gwent Ltd. Nick arrived on time and diagnosed the problem to our uPvc door. He rectified the problem swiftly. One very happy customer. Thank you Nick
Very impressed with the responsiveness and professionalism of City Locksmiths Gwent Ltd. Nick arrived on time and diagnosed the problem to our uPvc door. He rectified the problem swiftly. One very happy customer. Thank you Nick
Jonathan Goode
Dec 16, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Nick was very professional throughout and came out really quickly and sorted out issue out no problem! Kind and courteous as well as leaving no mess, I would not hesitate to call Nick out again! Well recommended!
Nick was very professional throughout and came out really quickly and sorted out issue out no problem! Kind and courteous as well as leaving no mess, I would not hesitate to call Nick out again! Well recommended!
Tom Friswell
Dec 14, 2021
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Positive:Professionalism,Responsiveness
Nick arrived within an hour and quickly fixed the issue. Very professional service that I would highly recommend.
Nick arrived within an hour and quickly fixed the issue. Very professional service that I would highly recommend.
James Nussbaum
Dec 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
My front could not opened as the mechanism had failed. Phoned City Locksmiths, who responded straight away and arrived instantly. Work completed professionally and to a very high standard. Very happy and would definitely use them again in future.
My front could not opened as the mechanism had failed. Phoned City Locksmiths, who responded straight away and arrived instantly. Work completed professionally and to a very high standard. Very happy and would definitely use them again in future.
