Heat Sense

Business Details

16 Years

experience

Emergency

services

Trusted Plumbing & Heating Services in Cambridge

Established in 2010, Heat Sense has built a reputation as a trusted provider of plumbing and heating services across Cambridgeshire and surrounding areas. Our team of Gas Safe Registered engineers brings over 30 years of combined industry experience, delivering expert solutions for residential and commercial clients. Led by Gary Clark, a seasoned professional with a background in plumbing and heating systems, we prioritise customer satisfaction through reliable service and technical excellence. Our commitment to quality is demonstrated through comprehensive boiler installations, emergency repairs, and system maintenance, supported by modern equipment and rigorous safety standards. We guarantee all our work, ensuring minimal disruption while maintaining strict adherence to industry regulations.

Our local presence allows us to respond promptly to emergencies, offering 24/7 support during critical situations. Customer testimonials consistently highlight our punctuality, clear communication, and attention to detail, with particular praise for our transparent approach and competitive pricing. As a family-run business, we take pride in serving our community, combining technical expertise with a personal touch. Our vans are fully equipped to handle diverse plumbing challenges, from minor leaks to complete system overhauls. This dedication to professionalism and customer care has earned us strong recommendations from satisfied clients throughout the region.

Services

Boiler Servicing Emergency Repairs System Installations Power Flushing Underfloor Heating

Details

Year established: 2010

Highlights and features

We offer 24/7 emergency plumbing services across Cambridgeshire
Our engineers are Gas Safe Registered with over 30 years combined experience
We guarantee all our work with competitive pricing and transparent quotes
Our fully equipped vans enable rapid response to plumbing emergencies
We provide detailed explanations of options with minimal disruption to properties

Associations and certifications

Gas Safe Register

What people say

Superb service Efficient work Courteous professionals Excellent follow-up Good value

Website

Update Listing

Services

Boiler Servicing

Regular boiler servicing ensures optimal efficiency and safety. Our engineers perform comprehensive checks, identify potential issues, and clean components to maintain reliable operation. This preventative maintenance extends equipment lifespan while reducing energy costs for homeowners and landlords.

Emergency Repairs

24/7 response to urgent plumbing issues including leaks, burst pipes, and heating failures. Our rapid response team arrives equipped with essential tools and replacement parts to resolve problems swiftly, minimising property damage and restoring functionality.

System Installations

Professional installation of modern heating systems and A-rated boilers. We assess property requirements to recommend energy-efficient solutions, handling complete system replacements or new installations with minimal disruption to living spaces.

Power Flushing

Specialised power flushing removes sludge and debris from central heating systems. This process improves circulation efficiency, eliminates cold spots in radiators, and extends boiler lifespan by reducing component strain caused by internal contamination.

Underfloor Heating

Energy-efficient underfloor heating solutions for residential properties. Our installations provide even heat distribution, reduce energy consumption, and eliminate the need for traditional radiators while offering improved comfort and space utilisation.

People

Gary Clark

Owner/Manager

With over 30 years in plumbing, Gary leads Heat Sense's team. Former Aqua Plumbing professional, he specialises in boiler systems and emergency repairs, ensuring high standards across all installations and maintenance work.

Ashley

Plumbing Engineer

Experienced engineer providing expert plumbing solutions. Known for punctuality and clear communication, Ashley handles installations and repairs with attention to detail, maintaining Gas Safe standards in all gas-related work.

Questions

Are your engineers Gas Safe registered?

Yes, all our gas engineers hold current Gas Safe registration. We display our registration details prominently and can provide verification upon request.

Do you offer emergency plumbing services?

We provide 24/7 emergency plumbing support across Cambridgeshire. Our rapid response team handles urgent issues like leaks, heating failures, and burst pipes at any time.

What areas do you cover?

We operate throughout Cambridgeshire including Cambridge, Over, and surrounding counties. Our local base enables quick response times for both planned and emergency work.

Can you service commercial properties?

Yes, we handle plumbing and heating requirements for commercial premises including boiler maintenance, system upgrades, and emergency repairs tailored to business needs.

Do you guarantee your work?

We offer a full guarantee on all installations and repairs. This commitment to quality ensures customer satisfaction with every plumbing and heating project we complete.

What payment methods do you accept?

We accept major debit/credit cards, bank transfers, and cash payments. Payment terms are discussed upfront with no hidden charges for any agreed plumbing services.

Reviews (6)

Write a Review

Sally Standley

Nov 29, 2021 Report

This company was SO helpful when we had an emergency with a loo ( glass bottle fell down the loo and wedged fast, totally blocking the loo you really couldnt make it up!) . The loo was needed as it was the essential facility for a person with health problems. The company were snowed under with work, but despite this came after their other jobs to resolve it. Very impressed with the kindness in appreciating the implications of the loo being out of action. Highly recommend

Vicky Brasnett

Sep 19, 2021 Report

Positive:Professionalism,Quality,Value
Great service,mark was very quick to arrive and sorted out my heating very quickly. I would highly recommend.
Service:Thermostat repair

Nick Siragher

Dec 24, 2020 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Once again great response from Heatsense, work carried out quickly and professionally. Thanks!

Vidya Math

Oct 22, 2020 Report

My boiler service insurance told me that this company would service my boiler, so I contacted Gary at Heatsense and told him this. He booked a service, but then billed me for the full amount, saying he no longer worked with the insurance company. I called his cell phone and he cut the call off without answering. When I contacted him via email to say he had knowingly booked the service under the false pretence he was with my insurance company, he was extremely rude. My insurance company were great and have paid him, even though he shouldn't have taken the job, so no need for him to be rude to customers

Toby White

Dec 05, 2019 Report

Absolutely superb service. They came to sort out our heating and hot water both of which had failed. We had used another plumber who had come and charged a small fortune and really not solved the problem at all. Heat sense were easy to book, arrived as they said, did the job quickly and then tidied up after themselves. If you are looking for a plumber use them, they are excellent. Its worth noting we have an old complicated system and they still fixed it with ease. Really know their stuff.

Suzanne Williams

Sep 24, 2017 Report

Ashley, Gary and Jake from Heatsense installed a new combi-boiler at my house. The whole process from start to finish was carried out with great professionalism, the workmanship is outstanding, they were pleasant and courteous to deal with throughout and left the bathroom cleaner and tidier than it probably was to start with! I would not hesitate to recommend Heatsense to you and I will definitely be doing so to all my friends and family.