Business Details
12 Years
experience
Emergency
services
Expert Plumbing & Heating Services in Sussex
Sterling Plumbers was founded in 2014 by Neil, a seasoned plumber with over 12 years of industry experience. Our team of Gas Safe and OFTEC registered engineers delivers expert plumbing, heating, and bathroom renovation services across Sussex and Surrey. We prioritise punctuality, reliability, and exceptional workmanship, with all staff CRB-checked for client safety. Our 24/7 emergency service ensures urgent plumbing issues are resolved promptly, while our 12-month work guarantee underscores our commitment to quality.We serve domestic clients, landlords, letting agents, and construction firms, offering tailored solutions from boiler installations to Quooker tap fitting. Our apprenticeship programme supports local talent, ensuring the next generation of plumbers meets our high standards. With a perfect 10/10 Checkatrade score, we combine technical expertise with transparent communication to build lasting client relationships.
Services
Boiler installation
Bathroom renovations
Quooker taps
Underfloor heating
Gas safety checks
Emergency plumbing
Radiator replacement
Drain unblocking
Tap repairs
Landlord certificates
Details
- Year established: 2014
Highlights and features
- 24/7 emergency plumber available for urgent issues
- Gas Safe and OFTEC registered engineers
- CRB-checked, experienced plumbing professionals
- 12-month guarantee on all workmanship
- Competitive rates with transparent pricing
Associations and certifications
- Gas Safe Register
- OFTEC
What people say
Prompt and accurate quotes
Friendly and informative staff
Spotless after work completed
Competitive rates
Excellent communication
Services
Boiler installation
We supply and install high-efficiency boilers from leading brands like Worcester, Vaillant, and Baxi. Our Gas Safe engineers ensure safe, compliant installations with building control registration. Upgrading your boiler can reduce energy bills by up to 30% while improving home comfort.
Bathroom renovations
From full bathroom overhauls to individual fixture replacements, our team handles tiling, plumbing, and finishing. We create functional, stylish spaces tailored to your needs, with options for accessible or luxury designs across Sussex and Surrey.
Quooker taps
As authorised Quooker installers, we fit taps providing instant boiling, chilled, and sparkling water. Our installations include tank setup under sinks, with energy-efficient vacuum insulation technology that uses just 10 watts to maintain temperature.
Underfloor heating
We design and install hydronic underfloor heating systems for new builds and renovations. This energy-efficient solution distributes heat evenly through floors, eliminating cold spots while maintaining aesthetic cleanliness in living spaces.
Emergency plumbing
Available 24/7 for burst pipes, leaks, and heating failures, our rapid response team carries essential parts for same-day fixes. We prioritise safety and minimal disruption, with engineers covering Sussex and Surrey within 2 hours of call-out.
People
Neil
Founder & Director
With over 12 years' plumbing experience, Neil established Sterling Plumbers in 2014 to deliver superior service. He oversees operations and apprenticeship training, ensuring technical excellence and client satisfaction across all projects.
Questions
Do you offer emergency plumbing services?
Yes, our 24/7 emergency service responds within 2 hours for urgent issues like burst pipes, heating failures, and leaks across Sussex and Surrey.
Are your engineers qualified?
All our plumbers hold Gas Safe and OFTEC registrations, with CRB checks completed. We maintain technical expertise through ongoing training and apprenticeship programmes.
What areas do you cover?
We operate from Haywards Heath across West Sussex and Surrey, including Horsham, Burgess Hill, and Lewes. Emergency call-outs extend to East Sussex locations like Lewes.
Do you provide guarantees?
Every installation and repair comes with a 12-month workmanship guarantee. Boiler installations include building control certification for regulatory compliance.
Can I finance plumbing work?
Yes, we offer iDeal4Finance plans to spread costs of bathroom renovations, boiler replacements, and major repairs with flexible repayment terms.
Reviews (7)
Julie Edwards
Dec 22, 2021
Report
Highly recommend Sterling Plumbers. Rang them in a complete panic the week before Christmas as had water coming through the ceiling. A plumber was sent round to assess the situation within 2 hours. The leak was identified and another appointment was made for later in the day to come and repair. The plumber was very helpful and informed me of everything that was being done as he was going along. Would not hesitate to use them again or recommend to others.
A. Rigby
Oct 15, 2021
Report
DO NOT USE IF YOU VALUE YOUR HOME
Would award zero stars if I could. I have used Sterling Plumbers for a number of small jobs over the last years and have always been happy with the work, so I felt no hesitation about choosing them for our first big job - renovating two bathrooms.
Neil recommended that he work on both bathrooms at once as it would "be quicker", but what followed was 10 weeks of having both bathrooms unusable and having our home filled with building waste (3 full transit vans worth when they finally picked it up 2.5 months later!). The waste was piled in multiple rooms as well
Would award zero stars if I could. I have used Sterling Plumbers for a number of small jobs over the last years and have always been happy with the work, so I felt no hesitation about choosing them for our first big job - renovating two bathrooms.
Neil recommended that he work on both bathrooms at once as it would "be quicker", but what followed was 10 weeks of having both bathrooms unusable and having our home filled with building waste (3 full transit vans worth when they finally picked it up 2.5 months later!). The waste was piled in multiple rooms as well
Holly Costello
Sep 25, 2021
Report
We experienced an exceptional service with Sterling, they were prompt, thorough and a pleasure to deal with. Would absolutely recommend.
Service:Boiler repair
Service:Boiler repair
D. James
Sep 23, 2021
Report
After a friendly initial introduction I found Sterling Plumber's work and general attitude to be disappointing. The work undertaken needed multiple visits to fix what was done previous and the general attitude appeared to be more focused on finishing the job as quickly as possible followed by aggressively demanding payment, even when the job n
Is unfinished. Specific examples of my experiences with Sterling plumbers:
- Wonky Installation: A high number of items that were plumbed in (radiators, sinks, shower screens, taps, heating cylinders) were put in wonky/ not straight so needed to be redone
Is unfinished. Specific examples of my experiences with Sterling plumbers:
- Wonky Installation: A high number of items that were plumbed in (radiators, sinks, shower screens, taps, heating cylinders) were put in wonky/ not straight so needed to be redone
Noor Groothuizen
Jul 16, 2021
Report
Critical:Quality
We are really disappointed with their service. The plumber was great but unfortunately our carpet was damaged after his visit. No compensation was offered.
Service:Boiler repair
We are really disappointed with their service. The plumber was great but unfortunately our carpet was damaged after his visit. No compensation was offered.
Service:Boiler repair
Ebrima Kassama
Jul 15, 2021
Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
High quality work, affordable and fast.
Service:Shower installation
High quality work, affordable and fast.
Service:Shower installation
Jonathan Smith
Dec 10, 2016
Report
Great job done on bathroom installation: toilet, basin and cabinet, LED mirror, shower and enclosure. Professional and courteous. Always responded to enquiries, arrived in time and talked through the job in advance. Would definitely recommend.
