Business Details
4 Years
experience
Emergency
services
Your Trusted Partner for Home Repair Solutions in the UK
Established in 2022, Go Assist operates as a trusted one-stop solution for homeowners and landlords across the UK, specialising in comprehensive home repair services. Our nationwide network of vetted engineers delivers rapid response times and high first-time fix rates for appliance, plumbing, electrical, boiler, and pest control issues. Backed by partnerships with major brands like Whirlpool and Miele, we combine technical expertise with customer-centric service, offering transparent pricing and compliance with industry regulations.Our team undergoes rigorous vetting to ensure reliability, while our commitment to quality extends to installations, replacements, and landlord-specific services such as EICRs and boiler certifications. As part of BIG Warranties Limited, authorised by the Financial Conduct Authority, we uphold stringent standards of accountability and service excellence.
Services
Appliance Repairs
Boiler Installations
Electrical Repairs
Plumbing Repairs
Pest Control
Locksmith Services
Landlord Services
Emergency Plumbing
Drain Unblocking
EICR Certificates
Details
- Year established: 2022
Highlights and features
- We offer same-day or next-day repairs with a nationwide network of vetted engineers.
- Our engineers are qualified to handle installations and replacements alongside repairs.
- We partner with major appliance brands like Whirlpool and Miele for guaranteed compatibility.
- Transparent pricing with no hidden fees or rogue traders.
- Specialist landlord services including EICRs and boiler certifications.
Associations and certifications
- Financial Conduct Authority
Services
Appliance Repairs
We repair all major domestic appliances including washing machines, ovens, dishwashers, and refrigerators. Our engineers carry manufacturer-approved parts for brands like Whirlpool and Miele, ensuring reliable fixes. With nationwide coverage and same-day appointments, we minimise disruption to your daily routine.
Boiler Installations
Our Gas Safe registered engineers provide boiler installations, servicing, and repairs. We offer annual maintenance plans and emergency breakdown cover to ensure optimal performance. All work complies with UK safety standards and manufacturer guidelines for long-term reliability.
Electrical Repairs
From faulty wiring to EICR certifications, our qualified electricians handle residential electrical issues. We perform fault finding, lighting repairs, and safety checks to meet BS 7671 standards. Emergency call-outs ensure urgent problems get immediate attention.
Plumbing Repairs
Our plumbers tackle leaks, drain blockages, and heating system faults with guaranteed fixes. Services include toilet repairs, radiator replacements, and emergency plumbing. All work uses quality materials and adheres to Water Supply Regulations for safety and compliance.
Pest Control
We offer professional pest eradication for mice, wasps, and birds. Our technicians use humane methods and preventative treatments to eliminate infestations. Full property inspections identify entry points to stop future pest problems in residential properties.
Questions
What areas do you cover for repairs?
We provide home repair services nationwide across the UK, including major cities and rural areas.
Do you offer emergency repair services?
Yes, we provide emergency plumbing and repair services with rapid response times.
How quickly can you arrive for a repair?
We aim to dispatch engineers the same day or next day for all service requests.
Are your engineers qualified and vetted?
All our engineers undergo rigorous vetting and hold necessary qualifications for their specialisms.
Do you work with landlord-specific regulations?
Yes, we offer EICRs, boiler services, and EPCs to help landlords meet legal requirements.
Reviews (5)
Bessy M.
Mar 25, 2021
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The worst company I have ever used.
AVOID at all costs. Do not hire them, do not waste your money on them. Literally any other company will provide a better service. I have been trying to have my appliance repaired for weeks. I have prepaid for the parts, but after so many follow up emails and phone calls to go repair that I've lost count, I am still waiting for my oven to be fixed. At this point I don't know if it ever will be. I urge anybody considering using this company NOT TO. You will waste not only your money, but also your time and energy and get no where. Go Assist are unprofessional
AVOID at all costs. Do not hire them, do not waste your money on them. Literally any other company will provide a better service. I have been trying to have my appliance repaired for weeks. I have prepaid for the parts, but after so many follow up emails and phone calls to go repair that I've lost count, I am still waiting for my oven to be fixed. At this point I don't know if it ever will be. I urge anybody considering using this company NOT TO. You will waste not only your money, but also your time and energy and get no where. Go Assist are unprofessional
Roger S.
Dec 18, 2020
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Horrible service. I organized and paid for a call online. They said I needed to call before they could perform the service--on hold for ever for various different departments.
Mike W.
Oct 29, 2020
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Very poor service leave well allone came out charged 79,00 and didn't fix comung up with some poor excuse why they couldn't
Alison T.
Oct 28, 2018
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It's a shame you can't give zero stars! This company and Big Warranties (who share the same customer care team but are supposedly separate) have set up a clever system to deceive consumers. I paid 200 on a no fix no fee basis... small print then showed that any parts and labour costs above 200 aren't covered! I cancelled the agreement the following week and they tried to claim that I wasn't owed a refund as the fault was fixable. After arguing my case they agreed to only withhold 89 for the diagnostics (bit steep but not wholly unreasonable). However, they then took 50
Liron S.
May 18, 2018
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Worst company I've ever had to deal with. I paid them over 200 to send a repairman which took over a week. The repairman said I need a new part he doesn't have and they need to order. Then for a whole month, I've heard nothing back. Whenever I called them I had to wait 20 minutes for someone to pick up and when they finally did, they said they'll check and get back to me and they never did. When I had finally asked for a refund, they said they'll check again and suddenly - they can fix my appliance. Only I need to pay over 300 more for them to do so. When my appliance
