Business Details
15 Years
experience
Emergency
services
Trusted Heating Solutions in Cambridge
Shelford Heating is a family-owned and operated business with roots tracing back to the 1960s, providing comprehensive heating, plumbing, and renewable energy solutions across Cambridgeshire and surrounding areas. Our team of qualified engineers specialises in boiler installations, air source heat pumps, solar systems, and bathroom design, backed by accreditations from Gas Safe, OFTEC, APHC, and MCS. With decades of combined experience, we prioritise customer satisfaction through reliable service, competitive warranties, and a commitment to sustainable technologies. Our investment in staff training and cutting-edge systems ensures tailored solutions for domestic and commercial clients.Operating from our Cambridge base, we serve a 30-mile radius, offering emergency repairs and annual maintenance to uphold system efficiency and safety. Our reputation for professionalism, transparency, and technical expertise has been built through thousands of successful installations and glowing customer testimonials. As an MCS-certified installer, we deliver renewable energy projects like air source heat pumps, supported by grant schemes to reduce client costs. Our dedication to quality is reflected in 10-18 year warranties on boilers and a 24/7 emergency response for existing customers.
Services
Heating Systems
Plumbing Services
Air Source Heat Pumps
Bathroom Installations
Boiler Maintenance
Details
- Year established: 2011
Highlights and features
- Family-owned with 50+ years' experience in heating and plumbing
- MCS-certified installers for renewable energy systems
- 10-18 year warranties on boiler installations
- Fully qualified engineers with Gas Safe and OFTEC accreditations
- 24/7 emergency repair service for existing customers
Associations and certifications
- Gas Safe
- OFTEC
- APHC
- MCS
- REFCOM
What people say
Prompt attention
Excellent service
Professionalism
Reliable engineers
Quality workmanship
Services
Air Source Heat Pumps
We design, supply, and install MCS-certified air source heat pumps across Cambridgeshire. Our systems integrate with existing heating infrastructure, offering renewable energy solutions with 7-year manufacturer warranties. Engineers undergo specialist training to ensure optimal performance and energy efficiency.
Boiler Installations
We install gas, oil, and LPG boilers with warranties ranging from 10-18 years. Our Gas Safe and OFTEC-certified engineers ensure compliance with building regulations, offering replacements and new installations for domestic and commercial properties.
Plumbing Services
Our City & Guilds-qualified plumbers handle installations, repairs, and maintenance for residential and commercial clients. Services include unvented systems, bathroom renovations, and emergency leak repairs within our 30-mile service radius.
Bathroom Installations
We offer full bathroom design and installation services, managing all trades from tiling to plumbing. Our team coordinates supply chains and timelines to deliver modern, functional spaces with minimal disruption to homeowners.
Heating Maintenance
Annual servicing packages maintain manufacturer warranties for boilers, heat pumps, and solar systems. Our Boilerwise and Gaswise contracts cover breakdowns, parts, and radiator maintenance with fixed-cost options.
People
David Humm
Managing Director
David Humm leads Shelford Heating with over 30 years' industry experience, overseeing operations since the 2011 management buyout. He drives strategic growth while maintaining hands-on involvement in key projects.
Questions
Do you offer emergency heating repairs?
Yes, we provide emergency call-outs for existing customers during evenings, weekends, and bank holidays.
Are your engineers certified?
All engineers hold Gas Safe, OFTEC, or MCS accreditations, with specialist training in renewable technologies.
What areas do you cover?
We serve Cambridgeshire and surrounding counties within a 30-mile radius of Sawston, including Norfolk and Bedfordshire.
Do you offer boiler service contracts?
Yes, we provide Boilerwise and Gaswise maintenance plans with varying coverage levels for annual servicing and breakdowns.
Can you install renewable heating systems?
We are MCS-certified to install air source heat pumps and solar thermal systems with available grant funding options.
What warranties do you provide?
Boiler installations carry 10-18 year warranties, while heat pumps include 7-year parts and labour coverage.
Reviews (4)
Pete C.
Oct 15, 2021
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Did a good enough job but extortionately expensive. Lots of hidden costs for parts, some of which feel like they should be part of the service. 3 for a test strip! Surlybthat should be part of the service charge. They also quote everything excluding VAT which is infuriating given most people dont have a way to claim VAT back. Thinking perhaps I should invoice them for the cuppa I made for the engineer. Will be looking for alternate next year as cant be paying 400-500 every year for routine service.
A. D.
Nov 28, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I have used this company for years. They always turn up on time and usually at short notice if required, they are professional and always come back with solutions not just problems, and they are honest about your options. Can't ask more than that.
I have used this company for years. They always turn up on time and usually at short notice if required, they are professional and always come back with solutions not just problems, and they are honest about your options. Can't ask more than that.
Martin Evans
Nov 05, 2020
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I have had to call for help twice this year because of problems with an oil-fired central heating system. On both occasions Shelford Heating sent an engineer out within hours of my phone call, and each time he carefully tested everything and competently diagnosed the fault. In the first instance a replacement part was needed, and Shelford Energy obtained this and had it fitted within a week. On the second occasion, when the boiler was shutting down unexpectedly, the engineer checked everything, and finally diagnosed the cause which was easy to rectify without requiring spare parts. I have been
Charles Gaskin
May 15, 2020
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I disagree with all these bad reviews. This is a family run business which pride themselves with a high quality of customer service. They are not overpriced, they charge the going rate for a plumber/gas engineer. All work is carried out by professionals. As per one of the reviews saying they payed the first hour but was done in 15 mins and couldn't carry out more work... if you took your car to a garage and they charged you for the first hour and was done in 15 minutes you wouldn't expect them to carry on doing things to your car. HIGHLY RECOMMENDED
