Business Details
Emergency
services
Your Trusted Partner for Pool & Hot Tub Services in Rochester
Dales Pool and Hot Tub Services is an award-winning business dedicated to delivering exceptional pool and hot tub maintenance solutions. With extensive experience in the industry, our team combines technical expertise and a commitment to customer satisfaction to ensure your swimming pool or hot tub remains in pristine condition. Our fully qualified engineer holds the highest level of training available, including STA Pool Plant Operator and ISPE certifications, alongside Legionnaires Disease training, ensuring adherence to rigorous health and safety standards.We specialise in comprehensive services such as regular cleaning, equipment repair, water testing, winterisation, and pool opening, all tailored to meet individual client needs. Recognised as the Best Pool Services in Rochester upon Medway for 2024 and 2025 by the Quality Business Awards, we pride ourselves on providing reliable, cost-effective solutions that prioritise quality and client peace of mind. Our approach focuses on transparency, professionalism, and building long-term relationships through consistent, high-standard service delivery.
Services
Swimming Pool Cleaning
Hot Tub Maintenance
Pool Equipment Repair
Water Testing
Winterisation Services
Pool Building
Jet Wash Cleaning
Hot Tub Repairs
Pool Refurbishment
Pipework Installation
Highlights and features
- Award-winning pool services in Rochester upon Medway
- Fully qualified STA and ISPE engineers
- Competitive pricing without compromising quality
- Comprehensive maintenance and repair services
- Customer satisfaction guaranteed
Associations and certifications
- STA Swimming Pool and Spa Plant Engineer
- Institute of Swimming Pool Engineers (ISPE)
What people say
Swift response
Reasonable prices
Very knowledgeable
Stress-free service
Excellent results
Services
Swimming Pool Cleaning
Our professional pool cleaning service ensures your swimming pool remains sparkling clean and hygienic. We offer weekly, fortnightly, or ad-hoc visits tailored to your schedule, including brushing walls, vacuuming floors, backwashing filters, and balancing water chemistry. Using industry-leading techniques, we prioritise water safety and clarity, helping prevent costly repairs while maintaining a safe environment for families and guests.
Hot Tub Maintenance
We provide comprehensive hot tub maintenance to keep your spa in optimal condition. Services include water testing, chemical balancing, filter cleaning, and equipment checks. Our intensive cleaning process removes biofilm buildup, ensuring hygienic water quality and extending the lifespan of your hot tub. Regular maintenance prevents mechanical issues and guarantees a relaxing, safe experience for all users.
Pool Equipment Repair
Our skilled technicians diagnose and repair all pool equipment issues, from pumps and filters to heaters and automation systems. We use high-quality replacement parts and follow strict safety protocols to restore functionality efficiently. Whether it's a minor fault or major repair, our team ensures minimal disruption while maintaining peak performance of your pool infrastructure.
Winterisation Services
Prepare your pool for winter with our expert winterisation service. We drain systems, apply protective treatments, and install covers to prevent damage from freezing temperatures. In spring, we reopen pools with thorough cleaning, equipment checks, and water balancing. This seasonal care protects your investment and ensures a smooth transition between swimming seasons.
Pool Building
We offer end-to-end pool building services, from design consultation to installation. Our team handles refurbishments, pipework, and equipment fitting, ensuring compliance with safety standards. Whether creating a new pool or renovating an existing one, we deliver custom solutions that align with your vision and lifestyle, using durable materials and precise craftsmanship.
Questions
What areas do you cover?
We operate throughout Kent, including Rochester upon Medway. Contact us to confirm availability for your location.
Are your engineers qualified?
Yes, our engineer holds STA Pool Plant Operator and ISPE certifications, alongside Legionnaires Disease training.
Do you offer emergency repairs?
Yes, we provide urgent call-out services for critical pool or hot tub issues.
How often should pools be cleaned?
We recommend weekly or fortnightly maintenance to ensure optimal water quality and equipment performance.
Can you service both pools and hot tubs?
Yes, we offer comprehensive care for both swimming pools and hot tubs, including cleaning, repairs, and maintenance.
What awards have you won?
We were named Best Pool Services in Rochester upon Medway for 2024 and 2025 by the Quality Business Awards.
Reviews (4)
Charles Perkins
Mar 16, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Very pleased with the service we received. Extremely helpful and knowledgeable. Would highly recommend. Will continue to use their services in the future and recommend to our friends and family.
Services:General repairs & maintenance,Water analysis
Very pleased with the service we received. Extremely helpful and knowledgeable. Would highly recommend. Will continue to use their services in the future and recommend to our friends and family.
Services:General repairs & maintenance,Water analysis
Thomas Moore
Nov 14, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
A friend recommended Dales Pool and Hot Tub Services to me and I am really pleased with the service I received. It was apparent that Dale clearly has a lot of experience and is very knowledgeable. Dale was helpful but also took time to explain things. I would highly recommend his services and will definitely be using again.
Services:General repairs & maintenance,Cleaning,Water analysis
A friend recommended Dales Pool and Hot Tub Services to me and I am really pleased with the service I received. It was apparent that Dale clearly has a lot of experience and is very knowledgeable. Dale was helpful but also took time to explain things. I would highly recommend his services and will definitely be using again.
Services:General repairs & maintenance,Cleaning,Water analysis
Ray Church
Jan 22, 2020
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Came to view my non heating hot tub . Told me he was going on holiday in the next couple of days and would be in touch when he returned . He didnt . Disappointed .
Sue Harris
Aug 22, 2019
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Thank you for the excellent service. You were extremely knowledgeable and helpful and I was very pleased with the service you provided. I will continue to use your company in the future. It is good to find someone local who is qualified and experienced and who does not charge high prices.
