Business Details
Award-Winning Hot Tubs and Swim Spas in Gillingham
The Hot Tub and Swim Spa Company is a family-run business with over 35 years of experience in providing luxury wellness solutions across the UK. Our expertise spans hot tubs, swim spas, saunas, steam rooms, and gazebos, supported by a team of award-winning engineers and consultants. We pride ourselves on delivering exceptional customer service, having earned national recognition including Hot Tub and Swim Spa Engineer of the Year. Our commitment to quality is demonstrated through partnerships with leading brands like Hydropool, offering energy-efficient products with the UK's lowest running costs.With a 98% customer satisfaction rate and over 1,350 TrustPilot reviews, we combine technical excellence with personalized service from initial consultation to aftercare. Our quarter-acre showroom in Kent allows customers to experience products firsthand through private wet tests and sauna sessions, while our factory-trained engineers ensure reliable maintenance and repairs.
Services
Hot Tubs
Swim Spas
Saunas
Steam Rooms
Gazebos
Ice Baths
Servicing
Chemicals
Spare Parts
Enclosures
Highlights and features
- 35 years of combined experience in wellness product installations
- Factory-trained engineers with industry-specific certifications
- Price match guarantee on all products and services
- 98% customer satisfaction rate with 1,350+ TrustPilot reviews
- Award-winning showroom with hands-on product testing facilities
Associations and certifications
- UK Hot Tub + Swim Spa Engineer of the Year
- European Platinum Award for Customer Service
What people say
Helpful advice
Friendly staff
Fulfilled our dream
Expert installation
Luxurious experience
Services
Self-Cleaning Hot Tubs
Our patented self-cleaning hot tubs use pressurised filtration technology to maintain water purity with minimal maintenance. These energy-efficient models feature advanced hydrotherapy jets and ergonomic seating for optimal relaxation. With 72% customer preference, they combine luxury design with practical benefits like reduced chemical usage and lower running costs.
Swim Spas
Hydropool swim spas provide continuous swimming experiences with adjustable current systems. Available in executive trainer and family fun models, they feature therapeutic massage seats and energy-efficient designs. Custom options accommodate various pool sizes and configurations for both residential and commercial use.
Infrared Saunas
Our infrared saunas deliver deep-penetrating heat for muscle relaxation and detoxification. Available in traditional and modern designs with temperature controls, they offer wellness benefits including improved circulation and stress reduction. Custom sizing options fit both compact spaces and large wellness centres.
Gazebo Enclosures
Custom-designed gazebos protect wellness equipment while enhancing outdoor aesthetics. Constructed from weather-resistant materials, these structures provide year-round usability with privacy features. Our team handles complete installations that integrate seamlessly with existing garden landscapes.
Maintenance Services
Professional servicing includes water balancing, filter changes, and system flushes using industry-approved products. Our factory-trained engineers provide annual agreements and emergency repairs. With 90% spare parts availability, we ensure minimal downtime for all hot tub and swim spa models.
People
Christina Mantoura-Gough
Wellness Expert
Author of multiple wellness guides, Christina provides expert advice on spa selection and installation. With technical expertise in hydrotherapy systems, she assists customers with practical considerations for home wellness solutions.
Questions
Do you offer installation services for wellness products?
Yes, we provide complete installation services for all products including hot tubs, swim spas, and saunas across the UK.
Are financing options available for purchases?
We offer 0% APR financing options on selected models to make luxury wellness products more accessible.
Can I test products before buying?
Our Kent showroom offers private wet tests and sauna sessions to experience products firsthand before purchase.
Do you provide after-sales support?
We offer comprehensive aftercare including maintenance contracts, spare parts supply, and emergency repair services.
Are your products energy-efficient?
Our Hydropool range features self-cleaning technology and energy-efficient designs with the lowest running costs in the UK.
Do you operate outside the UK?
While primarily serving the UK, we have installed wellness solutions in select European and Asian locations.
Videos
Reviews (4)
Rachel Franklin
Jan 22, 2022
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Absolutely awful customer service. I called at 4.15pm to pick up some shock treatment for my work pool which has primary school lessons running tomorrow morning. Explained to the lady the water was really cloudy and we were desperate so as not to cancel classes. She said they were closing at 4.30pm. I live on North Cray Road and that I would be 5-10 minutes tops. Got there at 4.25pm and they had packed up and closed the gates, knowing we were on our way. Thanks guys!
Andy Taylor
Jan 11, 2022
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Just had my Atlantis install by Lee and Sean, they made the whole thing look so easy, everything left spotless as if they wasn’t here! They was on time and Sean was easily understandable and can’t wait to use it
Bev Baker
Dec 30, 2021
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When we visited the showroom, all we knew was that we wanted a hot tub! We had no idea where to start or what to look for. Thankfully with expert guidance from Tracey, we made the correct choice and took delivery of the perfect tub for us. She kept us up to date with regards to the expected delivery date and ensured a smooth process throughout. All our questions were answered with confidence and nothing was too much trouble for her. The installation was hassle-free, even with a crane, and everything was explained clearly by the delivery team. We highly recommend Tracey and the company. We are
Joely Buckland
Dec 20, 2021
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I would definitely recommend The Hot Tub and Swim Spa Company the made it a really quick and easy process. I’d like to thank Sean who was especially helpful with teaching us how to maintain the hot tub. Overall 10/10 experience!
