Business Details
Your Trusted Carpet & Rug Specialists in Walsall
Carpets Direct 2U is a family-owned and operated flooring specialist business established over four generations in Walsall, West Midlands. With a reputation for quality floor coverings and exceptional customer service, we offer carpets, vinyl, rugs, laminate, and wood flooring at competitive prices. Our business model focuses on buying in bulk directly from suppliers to pass savings to customers, with discounts of up to 80% on select items. We provide a free, no-obligation measuring and quotation service within a 20-mile radius, supported by a team of experienced professional fitters. Our showrooms in Aldridge, Pelsall, Burntwood, and Norton Canes cater to domestic and commercial clients, including local education authorities and housing associations.Recognised as the UK's 'Most Loved Carpet & Rugs Business' for six consecutive years, we combine traditional retail values with modern efficiency. Our warehouse in Norton Canes offers wholesale prices directly to the public, ensuring accessibility to high-quality products at reduced costs. We maintain transparency in pricing with no hidden fees and provide comprehensive after-sales support. Our commitment to customer satisfaction is reflected in our extensive sample service, flexible delivery options, and adherence to industry standards. As a trusted local business, we prioritise long-term relationships over transactional interactions, ensuring every client receives tailored solutions.
Services
Carpet installation
Vinyl flooring
Rug sales
Underlay supply
Fitting service
Highlights and features
- We offer four generations of flooring expertise in Walsall.
- Our bulk-buying model provides discounts up to 80% off retail prices.
- Free, no-obligation measuring and quotation service available locally.
- Professional fitting team with decades of industry experience.
- Showrooms across West Midlands and Staffordshire for easy access.
What people say
Great value
Quality floorings
Friendly service
Huge discounts
Professional fitters
Services
Carpet Installation
We supply and fit premium carpets from leading brands, including tufted, loop pile, and woven varieties. Our selection caters to domestic and commercial needs with options for high-traffic areas. Customers benefit from expert advice on durability and style suited to their specific requirements.
Vinyl Flooring
Our vinyl range includes remnants and custom cuts with discounts up to 75%. Available in 2m, 3m, and 4m widths, this cost-effective solution suits both temporary and permanent installations. We offer next-day delivery for special orders through our sample books.
Rug Sales
We provide contemporary and traditional rugs online and in-store, featuring collections like Joseph and Heritage. Materials range from wool to synthetic fibres, with options for every budget. Free UK mainland delivery and a 7-day satisfaction guarantee apply to standard items.
Fitting Service
Our experienced fitters handle domestic and contract work using industry-standard techniques. The service includes underlay selection at half standard prices and precise measurements to ensure perfect fit. Available across the West Midlands region with no obligation quotes.
Underlay Supply
We offer a range of underlays designed to enhance comfort and prolong carpet life. Options include sponge rubber, PU foam, and felt varieties with thicknesses up to 12mm. All underlays are sold at discounted rates to complement our flooring products.
People
Robert Freeman
Owner
Fourth-generation flooring expert with over 30 years' experience in retail and contract supply. Specialises in market analysis and cost optimisation for flooring solutions.
Mandy Freeman
Co-Owner
Manages day-to-day operations and customer relations. Brings extensive knowledge of product sourcing and inventory management to ensure competitive pricing.
Richard Freeman
Operations Manager
Third-generation family member overseeing logistics and warehouse operations. Implements efficiency improvements in stock management and delivery processes.
Questions
What flooring types do you stock?
We offer carpets (tufted, woven, axminster), vinyl, laminate, wood flooring, and rugs in various materials including wool and synthetic fibres.
Do you provide fitting services?
Yes, we have a team of professional fitters offering full installation services including underlay supply and precise measurements.
Are your discounts available online?
Rug discounts apply to both online and in-store purchases. Carpets require showroom visits for full roll selections and pricing.
What areas do you deliver to?
We deliver rugs nationwide across the UK mainland and serve local commercial clients within a 20-mile radius of Walsall.
Do you have price matching policies?
We guarantee competitive pricing through our bulk-buying model rather than formal price matching, ensuring lowest prices upfront.
How can I get a free quote?
Request a free, no-obligation quote via our website or by calling 0845 450 1221 during business hours for measurements within 20 miles of Walsall.
Reviews (4)
Peter Harper
Jun 16, 2021
Report
Got to say very pleased with this company. Products were good quality , fitting lads were spot on and price was very good
Carolyn Robinson
Nov 10, 2020
Report
Richard was extremely helpful, very pleasant and very patient with me changing my mind on a colour of my carpet! Highly recommend!
Richard Newman
Oct 03, 2019
Report
Don't waste your time!! Really bad customer service, proving false promises and incorrect quotes. Not professional at all!!
Alexis Frost
Jun 29, 2017
Report
I booked my first appointment to come measure up and they didn't show (apparently had the wrong day in their diary) so I booked another appointment, again didn't show so I just rang up and told them not to bother as I'm not waiting in all the time for no reason! All they could say was 'I'm very sorry about that' when they could of said I'll call the guy who's coming to measure up to see where he is. Wouldn't recommend this company at all, complete time wasters.
