Business Details
23 Years
experience
Luxury Hot Tubs & Swim Spas UK
A5 Spas has established itself as the UK's leading retailer of luxury hot tubs, swim spas, and outdoor leisure products. With over two decades of industry experience, our team of fully trained technicians provides comprehensive aftercare services, including maintenance, repairs, and winterization. We offer a diverse product range from renowned brands such as British Hot Tubs and Beachcomber, alongside our own award-winning EcoSpa line.Our nationwide delivery service and 10-year guarantee reflect our commitment to quality and customer satisfaction. As an introducer appointed representative of Ideal Sales Solutions Ltd, we provide flexible financing options to suit various budgets. Our state-of-the-art showroom in Dordon, Warwickshire, offers customers the opportunity to experience products firsthand, supported by expert guidance from our knowledgeable staff.
Services
Hot Tubs
Swim Spas
Outdoor Saunas
Gazebos
Hot Tub Chemicals
Aftercare Services
Parts Supply
Installation
Winterization
Relocation
Details
- Year established: 2003
Highlights and features
- 20+ years of specialist hot tub industry expertise
- 10-year guarantee on all products
- Nationwide delivery direct from UK warehouse
- Award-winning product range
- Comprehensive aftercare and repair services
What people say
Award-winning products
Excellent customer service
Professional installation
Competitive pricing
Durable construction
Services
Hot Tubs
Our premium hot tubs combine hydrotherapy benefits with luxury design. Available in various sizes from 4 to 10+ seats, featuring advanced jet systems and energy-efficient insulation. Ideal for relaxation, muscle recovery, and social gatherings in private garden settings.
Swim Spas
Innovative swim spas offer endless swimming with adjustable current systems. Available in 4m to 6.8m lengths with optional fitness features. Perfect for year-round exercise, hydrotherapy, and relaxation in compact outdoor spaces.
Outdoor Saunas
Handcrafted cedar and thermowood saunas provide traditional wellness experiences. Available in barrel, pod, and cabin designs with electric or wood-fired heating options. Designed for durability and optimal heat retention in UK climates.
Aftercare Services
Comprehensive maintenance packages include annual servicing, water chemistry management, and winterization. Our certified technicians ensure optimal performance and longevity for all hot tubs and swim spas through regular professional care.
Parts Supply
Extensive inventory of genuine replacement parts for major brands. Stocking filters, jets, covers, and electrical components. Expert guidance available for DIY maintenance and repair projects to keep systems operating efficiently.
Questions
What hot tub brands do you stock?
We offer British Hot Tubs, Beachcomber, Dimension One, and our award-winning EcoSpa range with nationwide delivery.
Do you provide installation services?
Yes, our expert team offers professional installation and relocation services for all hot tubs and swim spas.
What payment options are available?
We offer flexible financing including BNPL and low APR options alongside standard payment methods.
How long is your product guarantee?
All products come with our industry-leading 10-year guarantee covering structural integrity and components.
Can you service older hot tub models?
Our technicians support all major brands with servicing, repairs, and winterization regardless of purchase date.
Do you have a physical showroom?
Yes, our Dordon showroom displays full product ranges with expert advisors available for personalized consultations.
Reviews (5)
Joanna B.
Jan 07, 2022
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This is the 2nd spa we've bought from this company, the last - purchased 11yrs ago - has been great. Its been used practically daily so it's tired and needs a replacement.
Polite, friendly and knowledgeable salesman, not pushy but very good at offering alternatives and considerations. Plenty to view on site but we wanted to see a design that is available but not in the show room so he got video sent from another store immediatly. So helpful. Ordering process was easy - just a series of small decisions and disposal of old spa and site visit arranged. top marks so far.
Polite, friendly and knowledgeable salesman, not pushy but very good at offering alternatives and considerations. Plenty to view on site but we wanted to see a design that is available but not in the show room so he got video sent from another store immediatly. So helpful. Ordering process was easy - just a series of small decisions and disposal of old spa and site visit arranged. top marks so far.
Robert Ayland
Dec 24, 2021
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Well before lockdown a5 spas had been trying to fix a leak on a 10k tub we purchased from them. After removing parts, and repeatedly chasing the repair we were told a new pump was needed, some 432 later ...(they insisted on payment up front before the job was carried out) they arrived to fit the new part. We were next home two days later after they had "fixed it...." when checked the tub was empty, with no water or power. We called and are still awaiting a call back (yet again) So awaiting a refund, empty tub, no hope of it being sorted by Christmas and no notification that they had left a
Dean Beard
Mar 20, 2021
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So far great.. we have ordered our first brand new hot tub. The girl who seen to us was very helpful and informative. Now we just have to wait for delivery and installation.
Angela Gurung
Jan 13, 2021
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I had my annual service for my Grand Duke Hot Tub on Monday 14th Dec 2020. Emily from A5 spas had previously texted and rang myself to confirm the appointment and ask if there was any chemicals I needed to order, or parts or if there was anything else I needed assistance with. She had confirmed the times the engineer would be coming on that day. As a customer I felt this was very professional and courteous. I was very impressed with the level of customer care that was being given.
Monday morning the engineer arrived promptly after 9 am and was greeted by a lady called Charlotte. She was polite
Monday morning the engineer arrived promptly after 9 am and was greeted by a lady called Charlotte. She was polite
Alexandra Bates
Jul 29, 2020
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Wouldnt let me choose half a star because thats all this company deserves and thats being generous! Initially great company and cant do enough for you. Do what they can to get money out of you this includes up selling of the product and additional costs for maintenance package which isnt cheap monthly! But this is a MUST as their products constantly break. We have had one of their products for 3 years and had that many things go wrong with it from digital display, speakers and circuit board breaking. There is a major delay in getting parts (so they say) and poor communication
